MLL Telecom Ltd.

MLL SD-WAN Overlay

ML's SD-WAN overlay provides full software defined networking for customer who have already got an underlay wide area network. Optionally customer can also buy underlay services to either augment or replace existing services. The service is fully managed with options for co-management.

Features

  • Transport Agnostic, Software Defined Networking for WAN and LAN.
  • Centralized management and automatic orchestration.
  • Resilient connections between Cloud services and SaaS providers.
  • Real- time views of application and network utilisation and performance.
  • Application Aware Routing and application optimisation.
  • Option for Unified Threat Management (UTM).
  • Integration with 3rd party tools.

Benefits

  • Secure aggregation of public and private connectivity into single network.
  • Centralised application policy control.
  • Effective optimised load sharing across multiple links.
  • Traffic and security segregation without needing separate VRFs reducing costs.
  • Minimise bandwidth to key sites by utilising multiple links.
  • Instantly divert traffic around failures or issues on individual links.
  • Agility to change configurations quickly.

Pricing

£2,041.00 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mlltelecom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 9 5 8 1 8 4 3 7 2 4 7 3 5 9

Contact

MLL Telecom Ltd. Public Sector Sales Team
Telephone: 01628 495 400
Email: gcloud@mlltelecom.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • IP enabled PBX telephony platform
  • Local SBC is required for the telephony platform

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
MLL's support for this service is 24x7x365 and includes on-site support where required. The service includes access to MLL technical and commercial support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
MLLL and Buyer agree service outcomes and post support sales support. This will include user acceptance testing, training, provision of support documentation and access to MLL's support services.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
  • Other
Other documentation formats
Microsoft Word
End-of-contract data extraction
No data is stored by MLL as part of this service. At the end of the service MLL will provide the customer with IP addresses, assets information and other service metrics as part of an agreed exit plan.
End-of-contract process
MLL will provide all information including assets as part of an agreed exit plan.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
FortiPortal provides access to agreed co-management services and reporting based on the underlying FortiManager and FortiAnalyzer platforms.
Accessibility standards
None or don’t know
Description of accessibility
IT administrators can access the service through an instance of the MLL service portal using a web browser.
Accessibility testing
None.
API
No
Customisation available
Yes
Description of customisation
The service can be tailored to meet individual customer requirements.
MLL is responsible for making such agreed changes.

Scaling

Independence of resources
Guaranteed logical separation which allows customers to grow their capacity incrementally. MLL monitors and manages the service 24x7x365 including capacity to ensure thresholds are not exceeded.

Analytics

Service usage metrics
Yes
Metrics types
MLL will provide availability and performance metrics for those components under MLL's management.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Through a service request to MLL.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99%
Approach to resilience
Available on request.
Outage reporting
Email alerts and, optionally, by telephone.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Role Based Access Controls, Secure passwords and 2FA.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
URS, a UKAS accredited audit body.
ISO/IEC 27001 accreditation date
11/05/2022
What the ISO/IEC 27001 doesn’t cover
Not applicable, all business activities are in scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
MLL maintains an information security management system (ISMS) that is certified to meet the requirements of the ISO 27001:2013 standard, as well as, PSN Service Provider (PSNSP) certification and Cyber Essentials Plus certification. A risk management process based on ISO27005:2011/BS7799-3:2017 underpins the MLL ISMS.
Security incidents are managed through to resolution using a Major Incident Management procedure, regular hourly updates, escalation and a major incident report on resolution.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
MLL has a change management policy within its ISO27001 certified ISMS. All changes are change-controlled. A change advisory board is run weekly. All changes require approval. Customer approval is sought for any changes that may impact customer services. Testing and rollback plans are required for changes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
MLL has a patch management policy within its ISO27001 certified ISMS.
The target for the application of critical patches is 14 days and 30 for all other.
Vendor notifications are subscribed to and are triaged for service relevance by MLL technical teams. The application of patches is managed via the change management process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
MLL has an audit logging policy within its ISO27001 certified ISMS.
The underlying platform is monitored by MLL support staff. Security incidents are managed as incidents in the MLL IT service management platform.
Incident management type
Supplier-defined controls
Incident management approach
MLL has a security incident management policy within its ISO27001 certified ISMS.
Incident leads are nominated to manage any security incidents. A record is kept of all actions and incidents are reviewed for trends by MLL's management review process. Security Incidents are reported through the nominated service delivery manager to a cadence agreed with the Buyer during service establishment.
Buyers can log incidents by telephone, email or the MLL service portal.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
  • Microsoft Office 365
  • AWS
  • Google Cloud

Social Value

Fighting climate change

Fighting climate change

MLL operates an ISO 14001 certified environmental management system, recycles waste throughout or offices and uses a WEEE contractor for the recycling of used electronic equipment. We work with customers to support their environmental initiatives including funding tree planting for carbon, offset, staff volunteering for environmental initiatives and have recently invested in our first electronic fleet vehicle. MLL is implementing a Carbon Reduction Plan to achieve Carbon Net Zero.

The services proposed in this offer are based centralised systems located in energy efficient datacentres. Services are hosted on a multi-tenanted platform removing the need for separate physical installation on the customer premise reducing overall energy consumption. Adoption of this services supports customer environmental agendas through replacement of aged, less energy efficient solutions.

Pricing

Price
£2,041.00 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mlltelecom.com. Tell them what format you need. It will help if you say what assistive technology you use.