Cloud 21 Limited

Microsoft Migration Services

Cloud21 provides expert project based professional services for Microsoft based migration services. Delivered by a team of accredited experts providing migrations for Active Directories, on-premises Active Directory to Microsoft Entra, Exchange Server to Exchange Online, Microsoft 365 tenant-to-tenant including Exchange Online, Teams, SharePoint Online and OneDrive.

Features

• NHS focused
• On-premises and cloud migrations
• Customer enablement and managed migration options
• Technical project management (PRINCE2)
• Change management

Benefits

• Microsoft Solutions Partner
• Qualified and experienced technical consulting and support team
• On-premises and cloud (Azure/Microsoft 365)
• UK based 24 x 7 x 365 coverage
• HSCN approved and connected for remote access
• Microsoft CSP partner
• Microsoft server OS uplifts
• Microsoft Defender Endpoint experts
• Quest
• Software partnerships

£900 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid-management@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

595973424819904

Contact

Steve Gray
0845 838 8694
bid-management@cloud21.net

Planning

• Planning service: Yes
• How the planning service works: Cloud21 provides planning services for Microsoft Azure, Entra ID, Entra Active Directory and Microsoft 365 (Office 365).
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Entra ID
  • Entra Directory Services
  • Microsoft 365 (Office 365)

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: TBC
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Active Directory
  • Entra (Azure)
  • Microsoft 365 (Office 365)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Cloud21 will perform a proof-of-concept migration utilising test data prior to the migration of production users and data. This exercise provides the opportunity to safely verify and demonstrate the end-to-end migration and collect performance metrics. As a result, the project team can refine the technical process and develop the confidence required to approve a pilot migration.; ; Following completion of a successful proof-of-concept, Cloud21 will perform a pilot migration targeting a subset of production users and data. This exercise will seek to emulate the “day one” user experience of the migration. The objective of the pilot is to validate the process within the production environment. Any lessons learned during the pilot will be used to plan the full migration.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None known.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: During the project you are fully supported by Cloud21 with the service desk operating 08:00 – 18:00 Monday to Friday. Support incidents can be reported by phone or email. There is an SLA associated with the support service that provides response and remediation times based on the severity of the support incident.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/01/2024
• What the ISO/IEC 27001 doesn’t cover: Cloud21 are covered for the provision of professional IT services and IT support providing Consultancy, Product Development and Managed services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and Professional Service Sectors. Any other services are not covered by this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015
  • ISO 14001:2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Cloud21’s quality and compliance team have been extremely busy over the last 24 months and have recently become ISO14001 certified demonstrating our commitment to reducing its environmental impact.; Ambitions for 2024/25; For this service we will: ; ; • Implement a reduce, reuse and recycle scheme (coffee pods, pens and batteries); • Eliminate single use plastic bottles from our office headquarters; • Promote rail travel over air travel for practical journeys; • Promote the ‘green leaf hotel’ scheme where practical to do so; • Accurately measure commutable mileage ; • Reduce paper use and printing at the our headquarters ; • Reduce emissions by 7.14% (19.23 tCO2e) from baseline ; ; We believe it is all about making small changes in order to make a big impact and promoting environmental sustainability. ; ; Cloud21 has implemented a carbon reduction plan in line with the NHS’s carbon reduction roadmap.

  Wellbeing

  We have a company-wide approach called VIBE (Valuing Inclusion, Belonging and Equity), which includes the provision of resources and support to improve physical, emotional and mental health and wellbeing which complements our company values. ; ; Our VIBE team promote social inclusion and wellbeing by running events that supporting charities, such as Samaritans and MIND.; ; We understand stress can impact a person’s mental health, this can result in absences and even resignations, but more importantly, it can impact people's lives fundamentally. Making sure that work is a safe place to discuss wellbeing and mental health by creating an inclusive and supportive environment will provide employees with the tools needed to manage mental health.; ; We look to reduce the pressure and stress involved in modernising systems and technology leveraging our past experience and sharing this with all stakeholders involved. ; ; Initiatives we are looking to run within the next 18 months:; • Run Health and wellbeing webinars and sharing resources to support our teams such as ‘NHS Every mind matters’ and the ‘6 ways to wellbeing’. ; • Continue to raise mental health awareness through running company lead events such as ‘fun-runs’ or ‘Movember’ to promote mental health awareness.; • Offer mentoring support from trained mental health first aiders to support our staff.; • Ensuring we continue to develop our Wellbeing policy.

Pricing

• Price: £900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid-management@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.