Serbus Limited

Cryptify Call

Cryptify Call is an easy-to-use smartphone and tablet application providing secure voice calls, secure messaging, image transfer and conference calling. Works worldwide, using GPRS, EDGE, 3G, 4G or Wi-Fi networks. Cryptify Call has been UK Government tested and is accredited with NCSC’s Commercial Product Assurance (CPA) .

Features

• Cryptify Call, NCSC CPA accredited secure voice calls and messaging
• Image transfer from within photos
• Supports group messaging and conference calls
• Apple iOS and Samsung Android OS Compatible
• Supports call between mobile devices and windows PC
• Offline key management using Cryptify Management Software (CMS)
• Secure calls into an IP-PBX using Cryptify Interconnect Gateway (CIG)
• Compatible with Mobile Device Management (MDM) applications
• Hosted or on-premise Cryptify Rendezvous Server (CRS)
• System design and assurance

Benefits

• NCSC CPA complaint product
• Communicate securely from your deskphone to mobile device
• Secure information sharing with conference calling
• Easily provisioned security and revoked access
• Manage cryptographic material within your organisation
• Enables communcation from an operations room to a mobile device
• Connects mobile devices to the organisations fixed infrastructure
• Realtime, timely and secure communication for remote workers
• Defined security domain, with option to interconnect domains
• Supports Group Calling and Conference Calling

£500.00 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at r.ticehurst@serbusgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

596154651755174

Contact

Russell Ticehurst
+44 (0)1432 870879
r.ticehurst@serbusgroup.com

Planning

• Planning service: Yes
• How the planning service works: Serbus provide no obligation advice to all prospective buyers to ensure the solution will meet their ConOp and ConEmp requirements.; ; Serbus produce high level architecture diagrams to show the inter connectivity between all components, to ensure that buyers are fully aware of the entire process prior to any order being accepted.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Serbus provide training on all elements of the Cryptify Call suite. The training covers all relevant aspects of the system and covers the underlying architecture, system updates and end user requirements.; ; Dependant on the customers requirements Serbus will provide Train the Trainer (T3) Maintainer and Operator Training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If buyers have an existing solution, Serbus will produce a proposal that outlines the entire migration service, and any critical activities that may impact on a seamless transition. The Serbus solution is generally fully managed and Serbus take ownership of all transitional changes. The entire process will be documented and agreed with a buyer prior to accepting an order.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Serbus help buyers with performance assurance and performance testing by making available certification and reports from independent bodies, introducing buyers to existing buyers (subject to confidentiality requirements), providing no-obligation system trials, providing historical system performance metrics and historical service support metrics.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Generally support is provided from 0900-1730 Monday - Friday, however support outside these hours is available subject to contract.; ; Support is typically provided in the form of first, second and third line support. ; ; Zero level support is covered by the customer/user following a Customer maintainer training (T3) Package.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response to an incident is typically within 3 hours.; ; Resolution of an incident is typically within 1 day.; ; The response times are during working hours hours, Mon-Fri, excluding Bank Holidays.; ; Cover outside these hours and at weekends is available, subject to contract.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Serbus provide the following service levels:; ; Zero Level Support - Typically the Maintainers are trained through a "paid for" T3 Training package.; ; 1st Line Support – Included in the Service Level Agreement, which is paid for annually. Pricing is subject to the level of cover required. No additional fees apply, subject to fair usage.; ; 2nd Line Support – Included in the Service Level Agreement, which is paid for annually. Pricing is subject to the level of cover required. No additional fees apply, subject to fair usage.; ; 3rd Line Support – Included in the Service Level Agreement, which is paid for annually. Pricing is subject to the level of cover required. No additional fees apply, subject to fair usage.; ; A dedicated Account Manager is assigned to each Buyer and a Technical Engineer is available upon request through the Account Manager.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cryptify AB

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Serbus believe is developing all members of staff. To that end, Serbus support educational development in areas specific to the delivery of the services provided and for the wider deliverables. Serbus provide internal and external training to develop each individual in order to help them reach their full potential.

  Equal opportunity

  Serbus is an equal opportunities employer. Our record demonstrates this through the inclusion of registered blind and neuro diverse employees. We make the necessary adjustments to enable all staff to develop. This can been seen through specialist software, an accessible building and positive actions to support disabled people in developing new skills relevant to the contract.

Pricing

• Price: £500.00 a user a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at r.ticehurst@serbusgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.