Encodian Services Ltd

Microsoft Copilot and AI Flexible Support

Encodian provide flexible consultancy for all components of Copilot, Copilot Studio and Microsoft Azure AI technologies. We can support you end-to-end from current state assessments and solution design to development and on-going support.

Features

• Query your own Microsoft data using natural language chatbots.
• Ingest data from other third-party systems.
• Access on mobile, tablet or desktop.
• Generate images using natural language prompts.
• Recogonise and convert speech across a plethora of languages.
• Generate content directly within Office365: Word, Excel and PowerPoint.
• Deploy AskAI centrally using the Microsoft admin centre.
• Ensure your data never leaves your environment.
• Admin centre which captures granular audit trails of queries.
• Highly customisable to align with your brand and existing systems.

Benefits

• Empower employees and customers with real-time information.
• Improve accessibility through the use of natural language.
• Customised solutions tailored to your exact requirements.
• Automate repetitive tasks and reduce human errors.
• Protect your data and ensure compliance.
• Analyse information quicker for smart decision making.
• Improve employee and customer experience with more intuitive Chatbot responses.
• Drive business efficiency and productivity.
• Integrate directly with Microsoft to avoid application swapping.
• Ingest third-party information for more intelligent responses.

£126 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.kong@encodian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

596155447767163

Contact

Daniel Kong
+441212954330
dan.kong@encodian.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We provide a range of training services including but limited to:; 1. Classroom training sessions ; 2. Creation of tailored materials such as videos or documents; 3. Virtual webinars; 4. Packaged adoption and change management sessions
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Power Platform
  • Microsoft Modern Work

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can support buyers end-to-end:; 1. Pre-migration analysis ; 2. Migration strategy document; 3. Migration execution
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Power Platform
  • Microsoft Modern Work
  • Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of every project Encodian will deliver robust internal testing and support with user acceptance testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide flexible Microsoft 365 and Azure support contracts.

Service scope

• Service constraints: We provide a range of support options and therefore service constraints will be related to level of support purchased.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support tickets are first categorised in terms of priority and have the following response times. P1 = 1 hour / P2 = 2 hours / P3 = 4 hours / P4 = 8 hours. Details are referenced in the attached terms of service. Response times do not vary at weekend, however, weekend support may require a premium support option.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Encodian does not conduct internal testing on our web chat service, however, as part of our service selection process we regularly review and audit the testing and services conducted by our technology provider (Zendesk). Details can be found here - https://www.zendesk.com/company/agreements-and-terms/accessibility/
• Support levels: We provide the following working hour options for all our support and maintenance services. 1) Standard Hours 9am > 5pm, Monday to Friday excluding bank holidays. 2) Extended Hours 8am > 8pm, Monday to Friday excluding bank holidays. 3)24*7, 7 Days a week including bank holidays. Our standard terms of service are inclusive of standard hours support, details of which are provided within the attached Terms of Service document. For extended hours or 24*7 support, organisations are required to contact Encodian for a quotation as various factors such as complexity, nature of business and expected volumes will be considered when creating tailored support agreements.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: 01/04/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of Encodian's ISO 27001 certification is the 'ISMS Scope'. Anything outside of the following is not covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Encodian are an organisation with very minimal footprint on climate. Our team work remotely from home and we're conscious to choose modes of transport with minimal impact on the environment when travel is required. For example, many of our team have electric cars or opt for public transport. Encodian will be working with an organisation across 2024 to certify our carbon neutral status.

  Covid-19 recovery

  Encodian adapted swiftly to the 'new ways of working' which Covid-19 accelerated the creation of. We offer flexible working from home which has allowed us to hire employees anywhere in the UK to continue growing our headcount, presenting new job opportunities and revenue sources to support Covid-19 recovery. In addition to this, Encodian has engaged in the support of many Covid-19 software solutions for key public sector clients which were integral in the delivery of services such as Covid-19 vaccines. Details of these case studies are available upon request.

  Tackling economic inequality

  Encodian have a diversity and inclusion policy and welcome employees from all backgrounds regardless of ethnicity, sex, geographical location, age or any other categorisation. All employees have salaries that fairly reflect their job role and performance with no prejudice. We also look to offer opportunities to candidates who may not have a wealth of previous experience in the beginning and offer them a foundation to learn and up-skill with us. In addition we offer our existing employees a plethora of education / training opportunities to continue their development which is particularly important for those from less wealthy economic backgrounds who may not have had the same opportunities as others.

  Equal opportunity

  All opportunities at Encodian are awarded solely on a merit and commitment basis. This is regardless of ethnicity, sex, geographical location, age or any other categorisation.

  Wellbeing

  The backbone of wellbeing at Encodian is around having ideal working conditions on a day to day basis for employees. Firstly, we have a flexible working policy which allows employees to balance other responsibilities such as picking children up from school. Secondly, we not only provide all the required equipment for working at home, we also complete comfort questionnaires to provide additional equipment such as additional monitors or adjustable equipment to ensure comfortable working environments. Finally, senior management ensure all employees have the opportunity to share challenges in supportive 1-2-1 settings, as well as group environments during team event days or meetings. If employees are struggling and wish to speak with an external body, they may choose to access this via the healthcare insurance the company provides.

Pricing

• Price: £126 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.kong@encodian.com. Tell them what format you need. It will help if you say what assistive technology you use.