Business Cloud Integration Ltd.

Casper365 Managed Migrations

Embrace the future of SharePoint Online with Casper365, the market’s most advanced migration tool. Managed by our seasoned SharePoint experts, experience a migration journey that’s efficient, precise, and tailored to your unique needs. Seamless migrations and unparalleled precision with Casper365.

Features

• Unrivalled Source Compatibility
• Data Transformation Mastery
• Expert Management

Benefits

• Complete Data coverage
• Tailored Transitions
• Expert Guidance

£12,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ssumner@businesscloudintegration.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

596227535197707

Contact

Sharon Sumner
01223772365
ssumner@businesscloudintegration.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: M365, SharePoint Online & Microsoft Teams
• Cloud deployment model: Public cloud
• Service constraints: Requires active annual license subscription
• System requirements:
  • M365
  • SharePoint Online
  • Microsoft Teams
  • Microsoft Azure Services (if Bring Your Own Storage is required)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 hours during standard business hours (9-5:30 pm Mon-Fri); Out-of-business hours support by separate negotiation only
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via service portal where users can raise tickets or report and discuss urgent issues with a real person
• Web chat accessibility testing: Limited testing
• Onsite support: No
• Support levels: Support is included in the service. Your dedicated account manager can work with you on support requirements and other bespoke add-on services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is provided to inform and instruct on the tech configuration required to set up the Casper365 service. ; ; Casper365 runs as an enterprise app and leverages the Microsoft consent model. ; ; All new customers are offered an onboarding and admin config walkthrough or admins of the service via MS Teams meeting.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data can be provided on request. Excel imports are also available for all site registries.
• End-of-contract process: Ending the CAsper365 service is as simple as removing the consent for the enterprise app. Any support requested can be provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Casper 365 is designed with a fully scalable multi tenant architecture where client demand for service is actioned independently.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: MS Azure data protection services
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Via Excel Export facilities
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: The Casper365 is fully hosted in MS Azure and leverages the encryption and security principles of modern enterprise apps. ; ; Clients are offered without any additional charge, assistant to configure BYOS where the client's Azure subscription holds all data relating to the services provided.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% via Microsoft Azure SLA
• Approach to resilience: Available on request
• Outage reporting: Via internal escalation process to service engineers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: Casper365 is leveraged through the client's existing M365 tenant and associated authentication.
• Access restrictions in management interfaces and support channels: Internal controls are in place to store credentials without visibility of passwords and control access to management interfaces on an as-needed basis rather than a defined role.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: We leverage the MS Azure associated services

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Leveraging MS Azure services and associated security governance service.
• Information security policies and processes: We leverage the MS Azure information security features in addition to internal info security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow internally defined config and change management processes for all development improvement and service changes. These processes are based on ITIL foundation principles.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We leverage MS Azure management services.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We leverage MS Azure associated services
• Incident management type: Undisclosed
• Incident management approach: We leverage MS Azure-associated services in addition to ICO standards for info management and incident reporting.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Upon request, we can provide an internal policy for Equal Opportunities.

Pricing

• Price: £12,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ssumner@businesscloudintegration.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.