MS INFOTECH LTD.

Secure Dataroom

Virtual dataroom enables customer to open secure data exchange medium with the clients

Features

• Employee Onboarding
• Project Management
• Leave Management
• Time Tracking

Benefits

• Business Process automations
• Increase employee productivity
• Faster development using agile methodologies

£450 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@msit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

596288101309623

Contact

Shital Jamod
+44 020 807 93093
contact@msit.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Our service is flexible according to client needs and customer satisfaction is our primary goal, however, it build on Microsoft 365 and Microsoft is constantly developing and adding new services and features to their Cloud Services and service availability solely depending on Microsoft agreement in a particular region
• System requirements:
  • Microsoft Cloud Services will be provided via CSP
  • Internet Connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All kind of support provided based on support agreement, SLA defined based on priority of requests. For example ( High - within 2 hours, medium within 8 hours and low within 2-3 days)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We have few clients who are currently enrolled for this service and have chatbot accounts provided to them.
• Onsite support: Onsite support
• Support levels: We provide dedicated full time support or part time support based on project. Support levels can be defined based on project requirements. Resources can be assigned based on complexity of the project as well as based on delivery timeline.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a dedicated team of engagement manager, technical staffs, business analysts etc based on project requirements during application delivery phase We provide hands-on training, documentation and onsite support (if needed) during the application maintenance phase
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide a complete backup of all the resources and documentation for restoring them on any other platform at end of contract
• End-of-contract process: End of the contract follows the terms and conditions mentioned in call of the contract document

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: UI; API
• Accessibility standards: None or don’t know
• Description of accessibility: Web and mobile interface
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Everyting can be done via API as well
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We implement auto scaling based on resource needs so with demand resources will automatically scaled up or down

Analytics

• Service usage metrics: Yes
• Metrics types: Metrices can be designed can developed based on customer requirements
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported in customer defined format
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Highly available application deployment pattern; 24x7 application monitoring; Strict SLAs defined in the call of contract documents
• Approach to resilience: Deployed on cloud via cloud deployment best practices
• Outage reporting: Via email or phone call

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Customer defined based on requirements
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow security best practices
• Information security policies and processes: We have a full set of security policies and procedures. All staff are required to follow the procedure.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Out process are complient with ITIL standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our 24x7 monitoring services enables us to capture any kind of vulnerability immediately. ; Received vulnerabilities are alerted via tools like Pager Duty and actec quickly
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 24x7 application monitoring and automated alert enables us to find potential compromises quickly and acted based on alert type. Critical alerts are acknowledged immediately by the support team and acted on high priority by the relevant team
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have defined process for each incident types; Customers can define and customized based on requirements

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognize the urgent need to address climate change and its far-reaching impacts on our planet and society. Every organization, regardless of its industry or size, has a responsibility to take meaningful action to mitigate climate change. At MSInfoTech, we are committed to integrating sustainable practices into our operations and helping our clients do the same. Through our services and solutions, we strive to reduce carbon footprints, increase energy efficiency, and promote environmentally friendly practices. We leverage our technology expertise to develop innovative solutions that support renewable energy, reduce greenhouse gas emissions, and foster a more sustainable future. Whether optimizing data centers for energy efficiency, implementing smart grid technologies, or developing software to track and reduce carbon emissions, we are dedicated to making a positive impact. Furthermore, we are committed to minimizing our own environmental footprint by reducing waste, conserving resources, and promoting eco-friendly practices throughout our organization. We believe that by leading by example, we can inspire others to join us in the fight against climate change. Together, we can harness the power of technology to create a greener, more sustainable world for future generations. Join us as we take meaningful steps towards combating climate change and building a better future for all.

  Covid-19 recovery

  We recognize the profound impact that the COVID-19 pandemic has had on individuals, businesses, and communities worldwide. As we navigate through these unprecedented times, we are committed to supporting our clients in their recovery efforts and helping them emerge stronger and more resilient than ever before. At MSInfoTech, we understand the critical role that technology plays in facilitating recovery and adaptation in a post-pandemic world. From enabling remote work solutions to supporting digital transformation initiatives, we are dedicated to providing the expertise and support our clients need to thrive in the new normal. We are committed to leveraging our technological know-how to assist organizations in adapting to the evolving business landscape, whether it's through developing custom software solutions, optimizing IT infrastructure for remote operations, or providing cybersecurity measures to protect against emerging threats. Furthermore, we recognize the importance of collaboration and partnership in overcoming the challenges posed by the pandemic. We stand ready to work closely with our clients, industry partners, and communities to innovate, adapt, and rebuild after COVID-19. As we move forward, we remain committed to delivering exceptional service, driving innovation, and supporting our clients on their journey to recovery. Together, we will emerge from this crisis more robust, agile, and better prepared to face whatever future challenges.

  Tackling economic inequality

  We understand the profound implications of economic inequality for individuals, communities, and society. Every person deserves equal opportunities to thrive, regardless of their background or circumstances. Therefore, we are committed to leveraging our expertise and resources to tackle economic inequality and promote inclusivity and fairness in all aspects of our work. At MSInfoTech, we recognize that technology can be a powerful force for positive change in addressing economic disparities. Through our services and solutions, we strive to empower marginalized communities, bridge digital divides, and create pathways to economic advancement for all. We are dedicated to working with organizations that share our commitment to social responsibility and equity. Whether it's through providing pro bono consulting services to non-profit organizations, supporting initiatives that promote digital literacy and skills training in underserved communities, or advocating for policies that promote economic inclusivity, we are actively engaged in efforts to address economic inequality at local, national, and global levels. Internally, we are committed to fostering a diverse and inclusive workplace where everyone is valued, respected, and given equal opportunities to succeed. We believe that diversity drives innovation and creativity, and we are dedicated to creating an environment where everyone can thrive and reach their full potential. By harnessing the power of technology and working collaboratively with our partners and communities, we believe we can make meaningful strides towards building a more equitable and inclusive society. Together, we can create a future where economic opportunities are accessible to all, regardless of background or circumstance.

  Equal opportunity

  At MSInfoTech, we are committed to fostering an environment of equal opportunity where every individual is treated with respect, dignity, and fairness. We believe that diversity is our strength, and we are dedicated to creating a workplace that embraces the unique perspectives, backgrounds, and talents of all our employees. We strive to provide equal employment opportunities, professional growth, and advancement to all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by applicable laws and regulations. In our hiring practices, we prioritize merit and qualifications, ensuring that candidates are evaluated based on their skills, experience, and potential to contribute to our team and our clients' success. We actively seek to attract and retain a diverse workforce that reflects the communities we serve and the global nature of our business. Furthermore, we are committed to providing a supportive and inclusive work environment where all employees feel valued, empowered, and encouraged to reach their full potential. We offer ongoing training and development opportunities, mentorship programs, and initiatives to promote diversity, equity, and inclusion throughout the organization. Discrimination, harassment, and bias have no place at MSInfoTech. We have clear policies and procedures in place to address and prevent discrimination or harassment, and we encourage open communication and reporting of any concerns. By embracing diversity and fostering a culture of inclusion, we believe we can unleash our team's full potential and drive innovation, creativity, and success. Together, we are committed to building a workplace where everyone has an equal opportunity to thrive and succeed.

  Wellbeing

  At MSInfoTech, we prioritize the well-being of our employees, clients, and communities as a core value of our organization. We understand that individuals' health, happiness, and fulfilment are essential not only for personal growth but also for professional success and organizational resilience. We are committed to creating a supportive and inclusive work environment that promotes physical, mental, and emotional wellbeing. This commitment is reflected in our policies, programs, and initiatives designed to support the holistic health of our team members. Physically, we strive to provide a safe and healthy workplace, whether in-office or remote, by implementing best practices for workplace safety, ergonomic design, and access to wellness resources. We encourage regular physical activity and offer flexible work arrangements to accommodate personal health needs. Mentally and emotionally, we recognize the importance of managing stress, fostering work-life balance, and promoting mental health awareness. To support our employees in maintaining optimal mental well-being, we provide access to counselling services, mental health resources, and workshops. We also understand that social connection and a sense of belonging are crucial for overall wellbeing. We encourage camaraderie, collaboration, and mutual support among our employees through team-building activities, social events, and community engagement initiatives. Furthermore, we are committed to promoting a culture of work-life integration, where individuals are encouraged to pursue their passions, interests, and personal goals outside of work. We offer flexible schedules, remote work options, and generous time-off policies to help our employees achieve a healthy balance between work and personal life. As an organization, we are dedicated to continuously evolving and improving our wellbeing initiatives to meet the changing needs of our employees and society. By prioritizing wellbeing, we believe we can foster a happier, healthier, and more engaged workforce, driving greater productivity, creativity, and success for our company.

Pricing

• Price: £450 to £1,500 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@msit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.