i10

Cloud Information Strategy, Management & Compliance

Effective user/customer engagement, business operations, and compliance all rely on effective information management to add value, minimise risks, reduce costs, and identify new opportunities.

From developing an effective information management strategy to automating records management using Sharepoint 365, our Gold Microsoft Partner accredited service can help.

Features

• Develop information management strategy to support digital vision
• Develop a compliance program that protects your data
• Automate records management with SharePoint Online and Microsoft365 compliance features
• Data-mapping, transformation and migration
• Data migration and transformation to Microsoft 365 SharePoint Online
• Information protection and governance
• Data strategy, data integrity, data transparency
• Gold Microsoft Partner accredited

Benefits

• Data-mapping to fast-track content migration
• Member of Microsoft Intelligence Security Association
• MS Gold Partner: Collaboration and Content, Cloud Productivity
• MS Gold Partner: Project and Portfolio Management
• Modern user experience integrated with compliance rules
• No-code solution maximising your Microsoft O365 licensing
• Open standard Restful services to align with government digital strategy
• Role-based access control protecting data in government cloud
• Central dashboard for administrators to manage compliance in SharePoint

£345 to £1,495 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.hastings@i-10.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

596617835691647

Contact

Mark Hastings
020 805 01091
mark.hastings@i-10.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide a comprehensive planning service to support the implementation of cloud hosting or cloud software. We conduct a variety of qualitative and quantitative analysis and discovery techniques to understand your user needs and business requirements (both functional and non-functional). ; ; We focus on a rigorous understanding of the current landscape (as is) in order to define the target state (to be) and the steps to get there to ensure the solution fully supports business and technology objectives and departmental priorities.; ; This allows us to create a robust and detailed plan to safely transition your legacy estate to cloud hosting and/or software services. We ensure we design user-focused solutions that are secure, scalable and built on open standards. ; ; We support you through your entire transformation journey, from up front technology strategy formulation, to user needs and business analysis, and right through to service design and transition, putting you in a position to deliver outstanding customer/user/citizen experiences.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Knowledge transfer is critical to us.; ; We provide a comprehensive training service to support the successful adoption of your cloud services.; ; We work closely with our clients to fully understand their training needs and build a customised approach to ensure the transition to cloud services is successful. ; ; We can provide a range of training delivery options from on-site one-to-one coaching, facilitated group training sessions, video tutorials, training documentation and video conference training sessions. ; ; Our assignments usually include working in a joint team with our clients. We actively help to coach and train your staff throughout our engagements, through a collaborative and transparent approach. We like to co-locate with your staff, and invite any member of your organisation to join our collaborative online workspace to work and create alongside us. We work collaboratively and transparently, utilising the latest technology and embedding a co-creative approach within the team.; Learning doesn't stop at co-working: we also offer more formal training and coaching approaches.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We analyse and map your business needs, as-is and to-be architecture and technologies to identify opportunities, benefits and recommendations. We analyse where these components are currently delivered by a bespoke custom-built solution, a product or commodity service, and identify duplication and potential alternatives. We will then develop plans and a roadmap to transform.; ; In establishing a migration plan, we will create a portfolio of applications and services and challenge the justification for their continued operation. Often services are retained on premise because it takes effort to decommission them: in a cloud environment, with charging based on usage, reducing services to the essential ones will reduce both migration and ongoing running costs. During the migration itself, pre and post testing is recommended to ensure the migrated environment is compared to a solid baseline.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We’ll design, build, test and iterate services with ongoing quality assurance and performance testing using an agile, iterative approach.; Delivering a minimum viable product helps gain consensus on the viability of the product or service, and allows user feedback to define and prioritise future changes.; ; We’ll establish and manage an appropriate level of testing in terms of quality and capabilities of the service in line with delivery plans, validation and verification of systems against user and business requirements.; ; Performance testing ensures that the system performs adequately under anticipated loads and to determine how the system recovers following abnormal load. Performance and stress testing ensures systems are not compromised. Automated testing enables consistency, and can be supplemented by end user testing for specific use cases that cannot be simulated.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is tailored to each client engagement based on client and user needs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is tailored to each client engagement based on client and user needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  We work with each client to tailor our social value actions to ensure we positively impact the communities the client serves. For fighting climate change, we focus on tailored actions in the following areas:; - Additional environmental benefits; - Influence environmental protection and improvement; ; This enables us to make a difference to our client's communities whilst supporting the overall policy outcomes to provide effective stewardship of the environment.; ; We measure the success of our actions using metrics such as:; - Number of people-hours spent protecting and improving the environment under the contract, by UK region.; - Number of green spaces created under the contract, by UK region.; - Annual reduction in emissions of greenhouse gases arising from the performance of the contract, measured in metric tonnes carbon dioxide equivalents (MTCDE).; - Annual reduction in water use arising from the performance of the contract, measured in litres.; - Annual reduction in waste to landfill arising from the performance of the contract, measured in metric tonnes.; ; In 2022, i10 achieve a significant milestone in our social value commitments around climate change, successfully offsetting the entire carbon footprint we have created since we were established back in 2006. ; ; We achieved this milestone through our partnership with Ecologi, a community and platform for climate action that is funding a huge range of leading climate solutions to one day be responsible for halving the world's emissions by 2040. In addition to investing in our future and planting trees, we used Ecologi's certified carbon offsets to enable us to trade the unavoidable emissions from our business with a climate project that has been measured to make carbon reductions elsewhere in the world. Track our progress here: https://ecologi.com/i10; ; We have also joined the SME Climate Hub and become recognised by the United Nations Race to Zero Campaign.
• Covid-19 recovery:

  Covid-19 recovery

  We work with each client to tailor our social value actions to ensure we positively impact the communities the client serves. For covid-19 recovery, we focus on tailored actions in the following areas:; - Employment, retraining, return to work; - Supporting people and community recovery; - Supporting organisations and businesses to recover; - Health and reduced demand on public services; - Workplace conditions; ; This enables us to make a difference to our client's communities whilst supporting the overall policy outcome to help local communities to manage and recover from the impact of Covid-19.; ; We measure the success of our actions using metrics such as:; - Number of full-time equivalent (FTE) employment opportunities created under the contract, by UK region, for those who were made redundant due to COVID-19.; - Number of people-hours spent supporting local community integration, such as volunteering and other community-led initiatives related to COVID-19, under the contract.; - Percentage of all companies in the supply chain under the contract to have implemented the 6 standards in the Mental Health at Work commitment.; - Number of companies in the supply chain under the contract to have implemented the 6 standards in the Mental Health at Work commitment.
• Tackling economic inequality:

  Tackling economic inequality

  We work with each client to tailor our social value actions to ensure we positively impact the communities the client serves. For tackling economic inequality, we focus on tailored actions in the following areas:; - Entrepreneurship, growth and business creation; - Employment; - Education and training; - Diverse supply chains; - Innovation and disruptive technologies; - Modernising delivery and increasing productivity; - Collaboration throughout the supply chain; - Manage cyber security risks; ; This enables us to make a difference to our client's communities whilst supporting the overall policy outcomes to create new businesses, new jobs and new skills and increase supply chain resilience and capacity.; ; We measure the success of our actions using metrics such as:; - Number of full-time equivalent (FTE) employment opportunities created under the contract, by UK region.; - Number of apprenticeship opportunities (Level 2, 3, and 4+) created or retained under the contract, by UK region.; - Number of training opportunities (Level 2, 3, and 4+) created or retained under the contract, other than apprentices, by UK region.; - Number of people-hours of learning interventions delivered under the contract, by UK region.; - The number of contract opportunities awarded under the contract for start-ups, SMEs, VCSEs; and mutuals.; - The value of contract opportunities awarded under the contract in £.; - Total spend under the contract, as a percentage of the overall contract spend.; - Percentage of all companies in the supply chain under the contract with a current Cyber Essentials certification.; - Percentage of all companies in the supply chain under the contract with a current Cyber Essentials Plus certification.; - Percentage of all companies in the supply chain under the contract to have adopted the National Cyber Security Centre's 10 steps.
• Equal opportunity:

  Equal opportunity

  We work with each client to tailor our social value actions to ensure we positively impact the communities the client serves. For equal opportunity, we focus on tailored actions in the following areas:; - Increase representation of disabled people; - Supporting disabled people in developing new skills; - Tackling inequality in the contract workforce; - Supporting in-work progression; - Identifying and managing the risks of modern slavery; ; This enables us to make a difference to our client's communities whilst supporting the overall policy outcomes to reduce the disability employment gap and tackle workforce inequality.; ; We measure the success of our actions using metrics such as:; - Total percentage of full-time equivalent (FTE) disabled and under-represented people employed under the contract, as a proportion of the total FTE contract workforce, by UK region.; - Total percentage of disabled and under-represented people on apprenticeship schemes (Level 2, 3, and 4+) under the contract, as a proportion of the all people on apprenticeship schemes (Level 2, 3, and 4+) within the contract workforce, by UK region.; - Total percentage of disabled and under-represented people on other training schemes (Level 2, 3, and 4+) under the contract, as a proportion of the all people on other training schemes (Level 2, 3, and 4+) within the contract workforce, by UK region.; ; Additionally, we are proud co-signatories of the Tech Talent Charter, a non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way. Together, we share the goal that the UK tech sector becomes a diverse and truly inclusive community where people from all backgrounds are welcomed, listened to and valued for their contributions.
• Wellbeing:

  Wellbeing

  We work with each client to tailor our social value actions to ensure we positively impact the communities the client serves. For equal opportunity, we focus on tailored actions in the following areas:; - Support health and wellbeing in the workforce; - Influencing support for health and wellbeing; - Collaborate in co-design and delivery; - Influence to support strong, integrated communities; ; This enables us to make a difference to our client's communities whilst supporting the overall policy outcomes to improve health and wellbeing and community integration.; ; We measure the success of our actions using metrics such as:; - Percentage of all companies in the supply chain under the contract to have implemented measures to improve the physical and mental health and wellbeing of employees.; - Percentage of all companies in the supply chain under the contract to have implemented the 6 standards in the Mental Health at Work commitment.; - Percentage of all companies in the supply chain under the contract to have implemented the mental health enhanced standards, for companies with more than 500 employees, in Thriving at Work.; ; We have a dedicated Mental Health at work lead and run our own Counselling and Psychotherapy practice which we make available to our staff, supply chain and clients.

Pricing

• Price: £345 to £1,495 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.hastings@i-10.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.