TRC COMPANIES LTD.

Lemur

TRC's Lemur product combines the power of geospatial technology with work order management in a single mobile app. Lemur delivers a comprehensive, offline-first, zero-training solution to your field workforce, helping improve productivity and performance by providing engineers with the right information to do the job right first time.

Features

• Complements your field service solution with world-class geospatial capabilities
• Add powerful GIS tools to sophisticated work management, assignment, tracking
• Supports integration with multiple enterprise field service applications
• Blazing fast map experience anywhere you work
• Purpose built to work offline. Performs remotely, regardless of coverage
• Locate correct assets quickly and understand connectivity and interdependence
• Look up asset characteristics
• Record work and defect locations
• Sketch, redline, markup, and quickly create clear as-built drawings
• Provides security that includes encrypted communication and authentication

Benefits

• Perform work in both online and offline environments
• Accelerate construction to as-built in record time
• Capture and correct data in the field
• Reduce errors in performing and recording work
• Ensure adoption and minimize training
• World class GIS paired with a world class fieldservice app
• GIS capability independent but integrated to field service apps
• Configure to multiple targeted workflows
• Leverage your investment in GIS, taking it to the field

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EMEA_COMMOPS@trccompanies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

596689118964808

Contact

Mike Housby
07974 940902
EMEA_COMMOPS@trccompanies.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Esri. ; Additional following extensions could be included, but Lemur can work just with Esri: ; Salesforce Field Service Mobile (SFS),; SAP Service and Asset Manager,; SAP Work Manager,; SAP Field Service Manager,; Oracle Fusion Field Service,; Maximo,; Bespoke apps,; others...
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: There are no forced upgrades; Multi-tenant SaaS model preferred, private cloud option available.
• System requirements:
  • Current Version of iOS and one previous
  • Windows 10 version 1908 or newer
  • Android current version and one previous
  • Esri ArcGIS feature services providing data for offline use

User support

• Email or online ticketing support: Yes
• Support response times: Initial reaction time within 1 hour 24/7 for top critical issues with regular updates on issue status.; Medium priority response time 4 hours during business hours on business days.; Escalation processes defined
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support included.; ; Premium support is negotiable, and may include support for customer's specific workflows and integrations.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers typically hire TRC consultants or other system implementors to help connect Lemur to their GIS services, and to set up caching and workflows.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The only data stored are customer's application configuration and snapshots of their GIS data. Lemur is not a system of record, it passes ArcGIS data to field workers, so there is no data to be returned.
• End-of-contract process: Customer access is turned off, and customer data is deleted after 30 days (or sooner on request)
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Detailed documentation specific to the customer's use case is delivered as part of each implementation stage.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile device only, except for Windows desktop. There is no difference in the app inherently, but may be differences based on device capabilities (e.g. GPS, camera, etc)
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Lemur Admin provides; - web interface available ; - configuration options for individual use cases; - log access; - monitoring tools; - utilities to improve, test and troubleshoot configuration
• Accessibility standards: None or don’t know
• Description of accessibility: As a map-based application, Lemur requires vision to interact with.
• Accessibility testing: Accessibility compliance review conducted by 3rd party Level Access
• API: Yes
• What users can and can't do using the API: Deep linking API is a no-code way for external applications to push data into Lemur for display on the map and to control initial map location, zoom, and other display properties. No setup or special environment it required. Lemur Admin Pro provides a link builder tool to assist in building deep links into Lemur Pro.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most parts of the application can be configured (no code) to include:; - icons,; - text,; - GIS data and layers shown,; - which GIS layers and attribubtes are targeted by search and filtering,; - grouping of GIS and dynamically loaded work layers,; - actions to be associated with each GIS layer; - which functions are available to each user and each configuration,; - how users authenticate,; - links to other apps; - completely admin-defined objects to show on the map with custom symbols; - actions when deep links are received

Scaling

• Independence of resources: SaaS service is hosted in auto-scaling Azure environment; Analytics

Analytics

• Service usage metrics: Yes
• Metrics types: Bandwidth usage
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is imported from Esri ArcGIS via sync-enabled feature services for use within the system, and there is no need to export it, but the cached data snapshots can be downloaded via the Lemur Admin Pro tool.
• Data export formats: Other
• Other data export formats:
  • Esri ArcGIS mobile runtime geodatabase
  • Log format
• Data import formats: Other
• Other data import formats:
  • Esri ArcGIS Sync-enabled Feature Services
  • Esri ArcGIS Mobile Runtime Geodatabase

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% availability. partial refund for monthly service fee if standards aren't met.
• Approach to resilience: Azure-based, information available on request
• Outage reporting: Customers are notified when TRC becomes aware of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only users authenticated by federated identity management solution and members of authorised groups are allowed to perform any actions.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 certification
• Information security policies and processes: Defined in SOC 2;; TRC UK operates with ISO 27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Defined in SOC 2; ISO 27001 for TRC UK
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Defined in SOC 2; ISO 27001 for TRC UK
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Defined in SOC 2; ISO 27001 for TRC UK
• Incident management type: Supplier-defined controls
• Incident management approach: Defined in SOC 2; ISO 27001 for TRC UK
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 17%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO/IEC 27001 accreditation date: Monday 12 November 2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau Ltd.
• ISO 9001 accreditation date: Tuesday 13 November 2018
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 65d8152c-ec54-479a-86ba-1c4fdde99b3e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 42dd45c9-8308-4e05-8cad-7f34dab2b6e5
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EMEA_COMMOPS@trccompanies.com. Tell them what format you need. It will help if you say what assistive technology you use.