Stichting Deltares
Delft-FEWS Support and Maintenance Services
Support and Maintenance for the Delft-FEWS software used for flood forecasting systems. The Delft-FEWS software can be installed in the cloud but also at the clients own network infrastructure (or in a combination of both).
Features
- Support resolving problems with flood forecasting system based on Delft-FEWS
- Support with the upgrade of the Delft-FEWS application
- Support during weekend days (between 9.00 - 18.00 CET)
- Maintenance of copy of Flood Forecasting System Client
Benefits
- Ensuring issues with flood forecasting system are resolved quickly
- Ensure that the Delft-FEWS application is updated and running smoothly
- Resolving issues during weekend days (e.g. during flood events)
- Reducing risks rolling out new software version or reproducing issues
Pricing
£105,000.00 to £125,000.00 a unit a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ibis@deltares.nl.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 9 7 0 7 9 7 2 3 7 4 2 0 2 4
Contact
Stichting Deltares
Michel van Swieten
Telephone: 0031883358273
Email: ibis@deltares.nl
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Deltares can provide training for using the Delft-FEWS software, but also different levels of trainings (basic and advanced) for the configuration of the Delft-FEWS software or for the system administration.
- Training is tied to specific services
- Yes
- Services the training service works with
- Delft-FEWS software
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Deltares can support with the migration of the Delft-FEWS application (and all underlying Delft-FEWS software components) to the cloud or from one cloud provider to another cloud provider.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Deltares does quality assurance and performance testing on its own software and the associated services it provides.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- The services are only provided for flood forecasting systems based on our own software (Delft-FEWS) and limited to office hours 7 days a week (between 9:00 and 18:00 CET). The support is provided remotely (from the Deltares offices in the Netherlands)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The default response time to e-mails directed at our helpdesk is 4 hours. All incoming issues will be responded to within 4 hours. In the weekend issues will be picked up only if they are reported by phone.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- Deltares provides support levels tailored to the clients needs. Deltares has defined standard maximum response and resolution times for different types of support calls. Additionally Deltares includes a certain amount of support hours in a support contract, a software release (including standard software improvements), software maintenance patches, support with upgrade of the operational system, configuration support and quarterly service review meetings. Other add-ons to the support contract are: maintenance of test system at Deltares, 3 days on-site development and weekend days support (between 9:00 and 18:00 CET).
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Deltares has implemented a policy to reduce flight travelling as much as possible by delivering support remotely and meeting virtually when possible. Deltares is also using renewable energy sources for electricity generation, space and water heating and cooling.Tackling economic inequality
Deltares has Corporate Social Responsibility (CSR) guidelines known to all employees to make sure that the project that we do contributes to equal opportunities for everyone and to make sure economic inequality is minimized.Equal opportunity
Deltares has guidelines in place to make sure that everybody is treated equally and that all (potential) employees will be given the same opportunities.
Pricing
- Price
- £105,000.00 to £125,000.00 a unit a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ibis@deltares.nl.
Tell them what format you need. It will help if you say what assistive technology you use.