Sensei
Sensei Cloud from Carestream Dental is a new comprehensive, fully Cloud based Dental Practice Management Software designed for both general dentists and orthodontists. Using decades of experience and knowledge in the development of practice management software Carestream Dental has created a modern cloud software.
Features
- Dental Practice Management Software for managing appointments
- Clinical diaries
- Patient information
- Clinical information
- Patient interaction
Benefits
- User-focused design
- Inherent scalability
- Advanced multitasking
- Powerful business functionality
- Integrability (via open API/HL7)
- Microsoft Azure Cloud Platform
- Adaptable charting
- Personalized scheduling preferences
- Imaging Integration
- Centralized multi-clinic environment
Pricing
£33.00 to £33.00 a user a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 9 7 2 5 6 1 4 6 6 3 5 4 3 1
Contact
CARESTREAM DENTAL LIMITED
Debbie Pope
Telephone: 07741519284
Email: GB-DDI-salesprojects@csdental.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Only system requirements as detailed.
- System requirements
- Trend Micro Anti Virus software
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Call priority levels
Level 1 – High priority fault (within 15 minutes)
Level 2 – Medium priority fault (within 2 hours)
Level 3 – Low priority fault (within 5 working days)
Level 4 – Very low priority fault - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- X
- Web chat accessibility testing
- X
- Onsite support
- Yes, at extra cost
- Support levels
-
Sensei Cloud Standard Corporate NHS SLA Addendum
Each enterprise customer has a named Customer Manager who is available to respond to problem escalation and be a key point of contact during implementation and during the lifetime of the project.
The Dental Systems Administrator (SA) is a dedicated person or team employed by **** NHS, with a technical background and personal soft skills that will allow him/her to cope with all technical aspects related to the project and act as the unique point of contact for the Carestream Dental technical teams and the **** NHS system users.
It is mandatory that the SA has an in-depth knowledge of the systems installed in **** NHS that are linked or interfaced with Sensei Cloud.
After system acceptance, the SA role will be primarily to:
Maintain level of system performance
System quality assurance & control
Management of contingencies & mitigation of system downtime effects
Evaluation of future needs (upgrades and SW refresh)
First Level Support – End users
Second Level Support – System Administrators
We would be more than happy in signing a service level agreement based on our current priority levels. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Setup a sandbox for the client. We provide onsite training, online training, and user documentation.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Through Carestream Dental's Conversion Team
- End-of-contract process
- Falls into a 12 month rolling contract unless a written cancellation is received with 90 days' notice.
Using the service
- Web browser interface
- Yes
- Supported browsers
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- If access to Chrome then access to Sensei Cloud software.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- By approaching CSD and for us to give permission. Only authorised parties can use our API.
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Letters and text customised by authorised individuals.
Scaling
- Independence of resources
- Uses a highly scalable model based on MS Azure platform. Multiple capabilities to aid scaling. There is a Load balancer in place with alerts that measure key metrics. We scale as soon as these key monitored metrics are being reached. The load balance determines where to route customer requests based on load.
Analytics
- Service usage metrics
- Yes
- Metrics types
- X
- Reporting types
- API access
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- Can be discussed further upon request.
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Through Carestream Dental's Conversion Team
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- SLA can be provided upon request
- Approach to resilience
- Available on request.
- Outage reporting
-
Customers are provided information on interruptions through the Carestream Dental Status page.
Customers can subscribe to the Carestream Dental Status Page to receive notifications about service interruptions and when they are restored.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access to our management portal is available to CSD employees only, via our SSO.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Listed in our Security Policy
- ISO/IEC 27001 accreditation date
- Listed in our Security Policy
- What the ISO/IEC 27001 doesn’t cover
- Please refer to GSOP-0127 Information Security Policy Rev 04, GSOP-0131 Breach Management and Notification Policy Rev 2, Esteem ISO27001 to April 2024 & Carestream Dental Information Security and Data Privacy Program (1) attached, as this document will address points listed.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- PCI
- PCI DSS accreditation date
- 2020
- What the PCI DSS doesn’t cover
- Can be discussed upon request.
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
CSD HR Global Data Protection Policy
CSD Policy Breach Notification
Cyber Essentials Cerification Carestream Dental 2021
Esteem ISO27001 to April 2024
GSOP-0126 IT Information and Data Privacy Management Rev 3
GSOP-0127 Information Security Policy Rev 04
GSOP-0131 Breach Management and Notification Policy Rev 2
GSOP-0161 ANNUAL Cyber Incident Management Policy Rev 1
GTEMP-0023 Business Continuity Plan V2
LEG-POL-2001-1.0 CSD Records Management and Retention 2018 v3
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We have a policy GSOP-0127 Information Security Policy Rev 04.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Outlined in GSOP-0127 Information Security Policy Rev 04.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Outlined in our GSOP-0131 Breach Management and Notification Policy Rev 2.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Outlined in GSOP-0127 Information Security Policy Rev 04.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Dental Systems Positive Societal & Environmental Impact Statement
· Our digital dental imaging and paperless practice management systems combine to provide significant environmental benefits:
o Carestream Dental Digital systems are more effective at reducing patient radiation exposure than traditional systems. In fact, our Digital Radiography Systems can deliver up to 90 percent less radiation than film-based systems.
o Moreover, our paperless practice management systems enable dental record-keeping to be done electronically, thus helping save our forests and eliminating paper from the waste stream.
o Carestream Dental digital radiography systems reduce the consumption, handling and disposition of lead in dental imaging and the need for inserting lead inside of patients mouth. Every traditional dental radiograph requires the consumption and the disposal of up to 50mg of solid lead (Pb), Lead (Pb) that is handled by practitioners and inserted into patient mouths is a health risk completely eliminated by moving to Carestream Dental Digital imaging. Literally tons of lead can be eliminated from the environment and handling every year by transitioning to Carestream Dental Digital.
· The medical community is increasingly correlating oral health with systematic, general health. More and more proven linkages exist between oral/dental health and diabetes, cardiac disease and other chronic ailments. Our dental systems – used in some 90 percent of dental practices worldwide – enable dental professionals to improve the oral care of millions of people, including children, and, therefore, contribute to the general health of society on a global scale.
· A major radiographic step forward in diagnosing and treating oral disease is Cone Beam CT (CBCT) technology, which avoids the scattered radiation of medical CT machines while enhancing soft tissue contrast. 3D dental imaging, made possible by CBCT technology, is advancing dentistry at a rapid pace—providing anatomically-correct three-dimensional images of the teeth, face and skull. - Covid-19 recovery
-
Covid-19 recovery
Can be discussed further upon request. - Tackling economic inequality
-
Tackling economic inequality
Can be discussed further upon request. - Equal opportunity
-
Equal opportunity
Our Values
Believe - We are great people that all contribute and will build our future together
Own It - We are passionate about our business and our brand and accountable to each other, our customers and our investors.
Transform - We are curious, creative, innovative and embrace change.
Anticipate - We work with a shared common purpose and a sense of urgency to create value.
Deliver - We strive to delight our customers. - Wellbeing
-
Wellbeing
Carestream Dental has a very progressive and proactive approach to supporting the mental health and welfare of its employees. The recent global pandemic has brought this issue to centre stage, but here is a list of our support mechanisms and strategies.
• Carestream Dental has identified and trained a group of mental health mentors whose role across our business is to support, help and guide employees with their mental health concerns and issues with both information and practical assistance.
• The business launched a HR engagement toolkit in 2021 to all managers which contains advice and support for mental health from a manager to employee perspective.
• A global survey was completed in 2021 specifically to gauge the effects of the Covid Pandemic, working from home and the effects on well being and mental health (results available)
• Carestream Dental has an Employee Assistance Programme (EAP) available to all employees to provide confidential health & wellbeing support via a 24-hour 365-day helpline and access to clinical professionals.
• All managers receive regular mental health awareness training and are actively encouraged to include discussion on this topic in their formal one to ones with their reports.
• Several employees are trained Dementia Friends to assist the wider community support and to raise awareness of this important subject.
• Carestream Dental runs an annual wellbeing & fun day, where employees are encouraged to come away from their daily tasks in an informal and friendly environment to spend time focused on wellbeing and work-related friendship.
Pricing
- Price
- £33.00 to £33.00 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- No