N3I LIMITED

Digital Transformation Service

Digital Transformation for health and care organisations including:
• Clinical system optimisation (EMIS, SystmOne).
• Business process optimisation.
• Microsoft365 Implementation.
• Digital development.
• IG Support.
• Clinical Safety.

Features

• Clinical system optimisation
• Digital Transformation Service
• Business process optimisation
• Information Governance and DPO support
• Clinical Safety Service
• Microsoft Office 365 and SharePoint implementation
• Digital Project Management
• Web Development and Hosting
• Digital Development
• Data Quality

Benefits

• Public Sector expertise
• Customer-centric / driven approach
• Increased efficiency
• Reduced costs

£300 to £800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at n3i.business@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

597318411392166

Contact

Dave Newton
01482458440
n3i.business@nhs.net

Planning

• Planning service: Yes
• How the planning service works: We will work with the customer to agree implementation as part of the SLA or Statement of works
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Primary care clinical systems including:; TPP SystmOne; EMIS; NHS App; AccuRx; GP Connect; Ardens; eRS; CIS/CIM; Office 365.; Various 3rd party software.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work with the customer to agree implementation as part of the SLA or Statement of works
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As agreed via bespoke SLAs

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Typically an SLA is drawn up detailing availability, resilience, redundancy and support arrangements and this is then managed during the lifetime of the system.; ; See below for standard response times within N3i (which may differ if required). When calls are logged with our service desk we grade them with severities depending on the nature of the issue. The service desk operates according to ITIL change management procedures. Each severity has a standard response time as shown below. These standards are negotiable if required to meet customer needs, however customers should note this may have an impact on the service price.; ; Response Times; Severity Standard Response Times; 1 - 15 minutes; 2 - 30 minutes; 3 - 24 working hours; 4 - 24 working hours; 5 - 5 working days; ; Standard service hours for the reporting of incidents are 08:00 to 17:00 Monday to Friday excluding UK public holidays.; ; However 24 /7 phone support can be provided at an extra cost.; ; Technical account manager is provided and dedicated cloud support engineers can be provided as appropriate.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 06/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS DSPT

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  N3i employ a number of staff through the apprenticeship scheme, who will work on the contract alongside out established staff.; We are also a member of DFN Project SEARCH providing employment and training opportunities for young adults with a learning disability or autism spectrum conditions, or both.

Pricing

• Price: £300 to £800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at n3i.business@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.