BLUE PRISM LIMITED

SS&C Blue Prism Robotic Process Automation (RPA) Technical Infrastructure Assessment

The Technical Infrastructure Assessment is an evaluation
of the existing Intelligent automation (IA) infrastructure, technical components and
system environments so you build a stable, operable and
scalable backbone for intelligent automation.

Features

• In-depth review of the architecture design and governance document
• In-person workshop to analyze hardware, security and virtualisation configurations

Benefits

• Recommendations to improve stability and operational performance
• Identification of areas for upskilling technical resources
• Health rating on the infrastructure based on best practice benchmarks
• Guidance to ensure your environment is resilient and highly available
• Recommendations based on benchmarks developed across hundreds of customers’ environments
• Ensure appropriate disaster recovery strategies are in place

£8,640 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

597404841127146

Contact

Mark Lockett
07917 588254
mark.lockett@sscinc.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: SS&C Blue Prism offers multiple levels of support for your Intelligent Automation portfolio, allowing you to select the service tier that best meets your operational needs.

Service scope

• Service constraints: Blue Prism's consultancy services extend to the boundaries of a client Blue Prism implementation. Our expert consultants will advise on all aspects of the configuration and use of the product, including support for integrating or interacting with third-party solutions. This support extends to the boundary of the Blue Prism platform and the team is unable to provide advice or insight on third-party products or services themselves, even where these are connected to the Blue Prism implementation.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Response within one hour. Blue Prism will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 Blue Prism shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: SS&C Blue Prism customers are supported by all in-house resources. There are two different levels of support for our Software – Production Support and Business Critical Support. Pricing for each is available in the Pricing Document. Production Support: All customers have access to our full database of online troubleshooting and training resources and can open cases using the customer web portal. It includes authorisation for up to 10 contacts to open support tickets and guaranteed email support during normal business hours for the country of purchase. For urgent issues (P1), our support staff will respond within one hour. You will also receive access to our online support resources and community forums. Business Critical Support: This is designed to meet the needs of customers who have deployed mission-critical automations, guaranteeing 24x7 support and availability and prompt response time and resolutions. In addition to quarterly meetings and regular reviews of support cases, you will benefit from a designated support team who will be familiar with the specifics of your deployment and can quickly provide customised support to ensure that you are receiving the maximum benefit and success from your SS&C Blue Prism investment.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 (Type II)

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life. Raising digital skills will help the UK move towards a high skill, high wage economy, benefitting individuals as well as the UK more widely, helping to tackle economic inequality.

  Equal opportunity

  SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime, giving everyone the equal opportunity to gain digital skills. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life.

  Wellbeing

  SS&C Blue Prism believes that understanding what affects our overall wellbeing as individuals, families, communities, and a nation is increasingly important for managing our social, environmental and economic value, and our overall impact as an organisation. SS&C Blue Prism software is designed with the future of work in mind and is intended to remove the monotonous and tedious tasks in people’s everyday work lives, enabling individuals to focus on higher value tasks, making their roles more rewarding and interesting and giving them back time to prioritise self-care and wellbeing.

Pricing

• Price: £8,640 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.