Metadataworks

MetadataWorks Metadata Catalogue

MetadataWorks metadata management, data cataloguing and data governance software in the cloud.

Features

• MetadataWorks Cloud Configuration, Support, Database, Backup, Adapters, API
• ISO Compliant, ISO 11179, ISO 13606, ISO 27001, ISO 9001,OpenEHR
• Data Profiling, AWS, Azure, GCP, On-site
• Metadata Management, Metadata Onboarding, Metadata Cataloguing, Metadata Adapters
• Social Care, Healthcare, Interoperability, Information Standards, FHIR, Data Dictionary, SNOMED
• Software as a Services, Subscription, License, SaaS, Data, Service Desk
• Data Governance, Federated Data Management, Metadata Federation
• Data Cataloguing, Data Catalogue, Data Modelling/Mapping
• Data Standards, Reference Data, Publication
• DOI Generation, DataCite Integration, DCAT Compliant

Benefits

• Search, Filter, Browse and Explore Metadata to find data faster
• Optimise data accessibility, support and data access requests
• Improve Data Interoperability, Standardisation and Compliance
• Accelerate metadata onboarding to increase Data Reusability
• Describe data effectively and track Data Quality
• Federate Knowledge and Collaborate on Shared Data Standards
• Improve Data Governance and increase data transparency
• Report, Monitor and Manage metadata activities
• Increase efficiency of Data Architects, Developers and Data Scientists
• Provide transparency for CIOs, CCIOs, CTOs and Management

£12,000 to £600,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam@metadataworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

597591175692724

Contact

Adam Milward
07590549421
adam@metadataworks.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: MetadataWorks operate a monthly maintenance and update cycle
• System requirements: MetadataWorks License

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Initial response and triage within 4 hrs. Standard support hours are 9-5 Mon-Fri (exc BH).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Operational Hours 24x7x365 Business Support Hours (Service Support Hours) 9-5 Mon-Fri (exc BH) Planned Maintenance Downtime Outside of Business Support Hours Availability (in business support hours) 99.50% Unplanned downtime (mins per month) 58 minutes Times to Resolve Incident Resolution Times (in business support hours): Sev1 (loss of system or major function affecting multiple users, no workaround) 4 hrs Sev2 (loss of major function affecting single user, or major function with workaround) 8 hrs Sev3 (minor functional impact) 24 hrs (Mon - Fri 9-5 ex BH) Sev4 (no impact on function) 72 hrs (Mon - Fri 9-5 ex BH) - Resolution may be provision of workaround or fix. Problem Fix Times Sev1 30 working days or an agreed release Sev2 60 working days or an agreed release Sev3 120 working days or an agreed release Sev4 240 working days or an agreed release RTO - Recovery Time Objective Maximum expected recovery time following a service outage 24 hours RPO - Recovery Point Objective. 24 hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, and/or user documentation is available
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data as an Excel document or SQL database.
• End-of-contract process: MetadataWorks include a standard excel extract / SQL data export. Any additional processing or organisation of the data is at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Users can integrate with MetadataWorks using our secured API documented in Swagger
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Details available on request

Scaling

• Independence of resources: MDW uses dedicated infrastructure with independent resource to ensure that demand is not affected by usage on other services.

Analytics

• Service usage metrics: Yes
• Metrics types: Datasets; Usage; Curation
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Excel export available through UI. SQL via service desk.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.5%
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: MetadataWorks can be restricted using several different mechanisms based on user requirements. More information available on request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 19/11/2021
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 audited and certified processes. Risks and internal audits are presented to Directors monthly.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MetadataWorks operate a 27001 audited security management process that includes configuration management, service tracking and change management, including security impact assessments.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: MetadataWorks operate a 27001 audited security management process that includes vulnerability management. More information can be supplied on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: MetadataWorks operate a 27001 audited security management process that includes protective monitoring. More information can be supplied on request.
• Incident management type: Undisclosed
• Incident management approach: MetadataWorks operate a 27001 audited security management process that includes incident management. More information can be supplied on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainable Resource Allocation: Utilizing data to optimize resource allocation, MDW contributes to sustainable development practices, indirectly contributing to waste reduction, energy efficiency, and improving environmental management. Climate Action Support: MDW's data-driven insights can support climate action initiatives by facilitating the identification of patterns, trends, and opportunities for sustainable practices. MetadataWorks is a keystone member of the IPCC Data Distribution Centre and delivers their data catalogue. This contribution may help mitigate the impacts of climate change and promote environmentally responsible actions.

  Tackling economic inequality

  MetadataWorks is designed with ethical considerations at the forefront. By enhancing the visibility and understanding of underlying data, our solution minimizes the risk of bias and perpetuating inequality and systemic discrimination, ensuring that systems serve the diverse needs of all populations equitably.

  Equal opportunity

  MetadataWorks have a diverse and multidisciplinary team that allow them to deliver ambitious digital transformation projects that are spearheading the UK data transparency revolution. MetadataWorks promotes inclusive recruitment practices, encourages a culture of work-life balance through flexible hours, and professional development through funding further educational opportunities for staff, further information can be found in the diversity and equality policy. To make sure everyone can use the service they are adopting accessibility principles from the outset and can identify and test any specific accessibility challenges users are likely to face. MetadataWorks WCAG AA compliant tooling, continuous testing strategy and open approach to development includes careful consideration about who accesses their services so they can enable equal access and treatment for all.

  Wellbeing

  MetadataWorks promotes inclusive recruitment practices, encourages a culture of work-life balance through flexible hours, and professional development through funding further educational opportunities for staff, further information can be found in the diversity and equality policy.

Pricing

• Price: £12,000 to £600,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial is available on request based on agreed terms.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam@metadataworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.