ONCLUSIVE UK LIMITED

Forward Planner

A database of future events and announcements, covering national and international politics and news, alongside a suite of interactive reports to aid communications planning. The Communications Grids, Stakeholder Diaries, and Horizon Scanners allow users to plan activity in a shared environment that offers visibility of other plans across the organisation

Features

• Future News & Events Database
• Search & Filter Functionality
• Custom Alerts
• Integrated Planning Calendar
• Collaboration Tools
• Reporting & Insights
• API & Data Feeds

Benefits

• Plan with confidence
• Increase strategic impact
• Save time on research
• Improve cross-team alignment
• Enhance media engagement
• Support data-driven decisions

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpuk@onclusive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

597716522463110

Contact

Tess Fezzuoglio
07718204033
rfpuk@onclusive.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Modern Browser

User support

• Email or online ticketing support: Yes
• Support response times: In platform support 24/7 with answers provided immediately. If further help required, maximum of 4 hours response time
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: All Forward Planning customers receive high quality support; a dedicated Account Manager who provides ongoing support, consultancy, and personalised onboarding, including tailored training for all users. Training is unlimited, free, and supported by regular sessions, guides, and in app support. In addition, our responsive support team offers 24/7 assistance, aiming to respond within 30 minutes on weekdays and within an hour outside office hours, accessible via email or directly through the platform.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Kick-off call to align on requirements, configure the platform, gather assets, and plan training. Users receive structured onboarding with documentation, sample outputs, and online training covering service setup, coverage, reporting, and updates. Team training ensures users can confidently perform day-to-day tasks, with additional sessions available for wider teams or new starters. A dedicated account manager supports onboarding, captures and refines requirements, and serves as the primary point of contact, with tailored sessions available for complex needs. Once live, users have ongoing in-platform support, refresher training as needed, and a quarterly review to address evolving requirements and ensure continued value.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported by the user at any time as a CSV file prior to the contract ending
• End-of-contract process: Access to the platform is switched off for users at the end of the final day of the contact and all data is wiped from the system after a set number of days. There is no extra cost to the customer
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web-based application interface
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Voice to text chat
• API: Yes
• What users can and can't do using the API: The Forward Planner API uses authentication header for secure access to data. To get an API key users must log into their Forward Planner account, navigate to API settings in their account profile and generate or copy their existing API key. To authenticate they use their username and API key; ; APIs can be set up for Public (Onclusive) Events, Planner Events (including user-added events) and saved searches, with all the event data points available; ; All data is returned in JSON format with UTF-8 encoding; ; API access is an additional cost
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: 1. Platform Customisation; Custom Branding: Users can create a branded platform featuring their own logo, color scheme, and styling.; Unique URL & Login Page: Clients can set up a custom URL and a tailored login page to match their brand identity.; Additional Features: Depending on their requirements, clients can select specific features to enhance the platform experience.; ; 2. Content & Categories; Category Selection: Users can choose categories and modules relevant to their needs, allowing for a more personalised experience.; ; 3. Reports Customisation (Planner+); Branded Reports: Planner+ reports can be customised with the user’s branding, including logos, colors, and other visual elements.; Tailored Presentation: This ensures that reports reflect the client’s identity and can be shared externally while maintaining brand consistency.

Scaling

• Independence of resources: Each subscribing organisation receives a dedicated Forward Planner instance, with its own subscription limits for users, categories, and planning activities. We monitor on demand on the service and ensure we always have ample capacity

Analytics

• Service usage metrics: Yes
• Metrics types: Usage stats available include last log-in date; number of calls to the API (including searches run); number of email alerts received by month; number of events included in those email alerts
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Microsoft Azure datacentres apply ISO 27001–aligned physical security controls, CSA CCM v4.0, SOC 1/2/3 (SSAE-18 / ISAE 3402), and data at rest is encrypted using AES-256.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Reports can be exported from within the platform into PDF, with various options including Landscape / Portrait. The raw data can be exported into either CSV or DOCX, and in those users can choose which fields should / should not be exported via a field-picker
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • DOCX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All data transmitted between the buyer’s network and our service is protected using HTTPS with TLS 1.2 or above. This ensures encryption of all traffic, integrity protection, and defence against interception or tampering. No legacy SSL versions are used, and no direct network connections are required.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is provided 24/7, and there are agreed protocols for informing clients of any outages and updating them of with expected timelines for resumption of service.; ; As the service is hosted on Azure there are sometimes issues that are beyond our control, but we keep clients updated as we are. ; ; Service updates are planned and the client is notified a week ahead on the notification system on the service itself, unless there is an issue that requires faster turn around. Guarantees the availability of the solution up to 99.999%
• Approach to resilience: Backups are taken regularly using cloud-native snapshot technologies and stored in encrypted, geographically separate locations. Disaster Recovery (DR) plans are tested annually, covering restoration, failover and validation of RTO/RPO objectives.
• Outage reporting: Internal email alerts with dashboards; External email alerts to customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: All user authentication is handled through supported mechanisms: Multi-Factor Authentication (MFA), username and password, and optional identity federation via Azure Active Directory (Entra ID) or other OpenID Connect providers.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and identity federation via Azure AD. Administrative functions are only available to authorised users with least-privilege roles. All actions are logged
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We align to ISO27001:2022.; ; We are Cyber Essentials & Cyber Essentials Plus certified
• Information security policies and processes: We follow structured security policies aligned with ISO 27001 and supported by Cyber Essentials Plus. Our Security Lead oversees governance, with escalation to senior management. Compliance is maintained through staff training, audits, MFA, patching, and monitoring. Policies are reviewed annually to ensure consistent, effective security management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a controlled, ISO 27001-aligned change management process supported by Azure DevOps and AWS CI/CD pipelines. All service components are version-controlled and tracked through their full lifecycle using infrastructure-as-code and configuration repositories. Every change—code, configuration, or infrastructure—is peer-reviewed, security-assessed, and tested in segregated environments before deployment. Security impact assessments are carried out for all changes, with high-risk updates requiring senior approval. Deployment is automated to ensure consistency, with full audit trails maintained. Post-deployment monitoring validates that changes behave as expected without affecting performance or security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process combining automated scanning, threat intelligence, and timely patching. Code dependencies are monitored using Snyk, while Trellix and SentinelOne provide runtime threat detection, malware protection, and behavioural analysis across our environments. Potential threats are assessed using CVSS scores, vendor advisories, NCSC alerts, and cloud-provider security bulletins. Critical vulnerabilities are patched immediately through automated CI/CD pipelines; high and medium-risk updates follow prioritised release cycles. Infrastructure and containers are continuously scanned, and results are tracked through remediation workflows. Threat intelligence feeds from Azure/AWS, MITRE, and industry sources inform rapid response and mitigation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified via weekly vulnerability scans, using our ORCA CSPM tool, dependency scanning - with sync code and end point devices using trellix EDR
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Onclusive uses pre-defined levels (Blocking, Major, Minor anomaly) to categorize incidents. Critical outages trigger an immediate crisis meeting to define the action plan.; Users report incidents 24/7 via the online ticket management service or via dedicated email support.; When a Security Incident or critical issue occurs, users are immediately notified via email and on the dedicated Status Page. Onclusive is committed to responding to a "critical" problem within 1 business hour. Follow-up dashboards showing bug handling and resolution times can also be provided.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A proof of concept of up to 3 months of future planning events will be built For a data-only trial, access is granted for a week. For a Planner+ trial, access is granted for 14 days. In both instances this can be reviewed and extended where necessary

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4c40f6cc-9d36-44f6-96f2-0173fd4e20c5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 44a51e11-d264-4666-aae8-9b1b4e0aa403
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpuk@onclusive.com. Tell them what format you need. It will help if you say what assistive technology you use.