Traineasy Ltd

Bespoke eLearning and Custom Digital Training Content Development

Stunning digital training designed to specific requirements. From simple and effective, to fully immersive, our bespoke eLearning address learners' needs with real workplace examples and relatable content. With years of experience working with the public sector, our bespoke content development service represents superb value. Beautiful eLearning at a great price.

Features

• Accessibility features ensure ease of use for all learners
• Bespoke designs suitable for the subject matter and audience
• e-Learning produced to extremely high standard of pedagogy-informed design
• Courses can be published to SCORM, AICC, HTML or PDF
• Choice of production levels from standard e-learning to fully immersive
• Gamification elements engage learners and promote information retention
• Branching scenarios introduce dilemmas and cause learners to think carefully
• Interactivity throughout the e-learning promotes engagement and effects learning
• Gorgeous looking e-learning reflecting your organisation's brand, vision and mission
• Flexible designs allow learners to progress at their own pace

Benefits

• Mobile-responsive bespoke e-learning accessible from any device
• Leaner centric designs ensure relevance and engagement with content
• Evaluation methodology and success criteria built in to project design
• Experienced project management team provide consultancy and ensure success
• Rapid development to support short timescale requirements
• Innovative solutions that meet learning outcomes and budgets
• Long-term relationship underpins your L&D strategy with relevant digital solutions
• Accessible on all devices - mobile responsive
• Assessments measure learners' understanding and quality of training
• Great learner experience via use of media, videos, and interactions

£6,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

597979376675909

Contact

Sarah Lambie
01908508777
sales@traineasy.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within a maximum of 4 hours elapsed business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Should there be a technical issue with any digital learning course we have built for a customer, we will resolve it free of charge as soon as possible. Where there is a need to change the original specification, then we offer a digital content update service (POA).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Content development projects begin with an initiation meeting where we discuss the overarching aims of the project, the client's learning culture, and the objectives and success criteria of the training itself. Risks and concerns relating to the project are also discussed and together we agree any mitigating action that might be needed. Depending on the scope of work, at this stage we may also provide advice and consultancy around different approaches to make sure you have considered all of the options available. Once we have agreed timescales, we create a project plan with actions, key deliverables, milestones, etc. This is then reviewed regularly to make sure the project remains on track throughout.
• Service documentation: No
• End-of-contract data extraction: N/A
• End-of-contract process: Once the build has been completed against the original specification, and the e-learning has been signed off by the client, a published version is provided to them. This is typically a SCORM version to be run on an LMS though some customers also request HTML versions.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Content screens.

Scaling

• Independence of resources: If we provide hosting services for E-learning content then these are in our UK DC in a scalable virtual environment.

Analytics

• Service usage metrics: Yes
• Metrics types: User access and progress will be in management reports if the courses are hosted in a Learning Management System
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Digital learning assets (eLearning) do not themselves contain any user data. Should a customer give access to their eLearning via our LMS platform, then their completions records can be extracted via the front end reporting functionality.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Customer LMS will be hosted at the ISO-27001-compliant Amazon Web Services (AWS) facility in London, UK. All commercially reasonable efforts will be made by Amazon and Traineasy to make the service available with a Monthly Uptime Percentage of at least 99%.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amazon Web Services use EY CertifyPoint
• ISO/IEC 27001 accreditation date: 22/11/2023
• What the ISO/IEC 27001 doesn’t cover: All covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit 2023-4

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Traineasy maintains a written Information Security policy that defines employee’s responsibilities and acceptable use of information system resources. The organisation receives signed acknowledgement from users indicating that they have read, understand, and agree to abide by the rules of behaviour, before providing authorised access to Traineasy information systems. This policy is periodically reviewed and updated as necessary. Our security policies cover a wide array of security related topics ranging from general standards with which every employee must comply, such as account, data, and physical security, to more specialised security standards covering internal applications and information systems.
• Information security policies and processes: The Information Governance Steering Group is the primary vehicle for managing information Security policies and processes. Within Traineasy the Dev Ops Manager is the Chief Information Security Officer and is responsible for the day-to-day operational effectiveness of the IS policy, and its associated policies and processes. Traineasy's Data Protection Officer is responsible for ensuring that the company and its constituent business areas remain compliant at all times with Data Protection, Privacy & Electronic Communications Regulations, Freedom of Information Act and the Environmental Information Regulations. Both report to the IG Steering Group. Traineasy follows the information security model comprising three main components: confidentiality, integrity and availability. These components are all reviewed on an ongoing basis as part of our Risk Assessment process. The types of data, location and access levels are constantly reviewed and monitored as part of this process. Staff education and training is integral to this process, and all staff are required to be compliant in mandatory Information and Cyber Security training, carried out at least annually. The CIO reports annually to the Traineasy Board that all security policies are up-to-date and training and Cyber Essentials accreditation have been completed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Traineasy maintains a change management process to ensure that all changes made to the production ; environment are applied in a deliberate manner. Changes to information systems, network devices, and ; other system components, and physical and environment changes are monitored and controlled through a formal change control process. Changes are reviewed, approved, tested and monitored post-implementation to ensure that the expected changes are operating as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security assessments are done to identify vulnerabilities and to determine the effectiveness of the patch management program. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Traineasy deploys Avast endpoint monitoring software. The dashboard shows status across all devices. Alerts are sent to our team and vulnerabilities are regularly reviewed. MyNCSC provide early warning service to our public URL's.
• Incident management type: Supplier-defined controls
• Incident management approach: Traineasy has a formalised incident response plan (Incident Response Plan) and associated procedures in case of an information security incident. The Incident Response Plan defines the responsibilities of key ; personnel and identifies processes and procedures for notification. Incident response personnel are trained, and execution of the incident response plan is tested periodically.; ; An incident response team is responsible for providing an incident handling capability for security incidents that includes preparation, detection and analysis, containment, eradication, and recovery.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  In recognition of the climate crisis and the threat - particularly to vulnerable communities this poses, Traineasy has pledged to become a Carbon Literate organisation by the end of 2024 and Net Zero by 2030. We have developed a suite of five climate change knowledge e-learning modules aligned with the Carbon Literacy Project's 'Carbon Literacy Knowledge (CLK) Framework', which are now available for customers as well as Traineasy staff, to work though as part of their Carbon Literacy training. To complement these, we have produced 12 additional e-learning modules that discuss ESG, sustainability and the circular economy. This 'Green Skills Curriculum' supports the UK governments Intervention E39: "Green skills courses targeted around ensuring we have the skilled workforce to achieve the government’s net zero and wider environmental ambitions." We will be adding further modules to our Green Skills library of e-learning courses throughout 2024 and 2025, all of which will be available for customers as well as Traineasy staff as a resource to help them develop the skills we will all need for a greener future.

  Tackling economic inequality

  E-learning can help overcome employment inequality by providing equal access to education and training opportunities. For instance, online learning platforms can offer courses and training programs that can be accessed by anyone, regardless of their location or socioeconomic status. This can help individuals from disadvantaged backgrounds gain the skills they need to secure better employment opportunities.; ; E-learning can help bridge the skills gap by providing affordable and accessible training options. Online learning platforms can offer a wide range of courses that allow workers to continually acquire, retain, and revise in-demand skills throughout their careers. This can help workers stay competitive in the job market and meet the evolving demands of the workforce.; ; E-learning can also help address pay gaps in the workforce. For example, providing equal access to training and development opportunities can help ensure that all employees, regardless of gender or race, have the opportunity to develop the skills needed to advance in their careers and earn higher wages. Additionally, e-learning can provide training on diversity, equity, and inclusion, which can help organizations understand and address systemic pay inequalities.

  Wellbeing

  The mental, physical and emotional wellbeing of our staff and customers is fundamental to our success. One of the ways we seek to promote this is by including a suite of seven short animated videos covering 'the five ways to wellbeing' in the video gallery of every LMS we supply to customers, and in the LMS used by Traineasy staff when completing their induction or annual training.

Pricing

• Price: £6,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.