BearingPoint Ltd

Active Manager

A Manager led business transformation technology that creates a sustainable step change in operational performance. It typically delivers performance improvements between 10-20%.

Features

• Process and Operational Improvement
• People and Change
• Operational Strategy and Transformation
• Demand Management and Planning
• Leadership Development
• Behavioural Change
• Competency tracking and improvements
• Learning and coaching support
• Smart and sustainable operations
• Task and people management

Benefits

• Tangible operational performance improvements with a year one 3:1 ROI
• Competency tracking and development tool supports month on month improvements
• Programmes are typically cash neutral within 9 months
• establishes performance management culture within the front line managers community
• equips managers to support, mentor, and build high performance
• enables managers to manage change in constantly evolving operational environments
• improves leadership capability, confidence, and accountability for achieving goals
• increases the confidence in line managers' ability to challenge performance
• Creates a sustainable step-change in behaviour and performance
• Practical tools to increase manager productivity in their daily role

£10,500 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSectorBD@bearingpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

598223543371687

Contact

Gill Walker
07976 812978
UKPublicSectorBD@bearingpoint.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Windows / iOS for Platform compatibility
  • Otherwise agnostic system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: E-mail support available during prime business hours (5 days a week, 9am - 6pm)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Skype web chat / IM support is available during prime working hours
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: Hands on training, management and implementation of the Active Manager programme is essential to the success of every Active Manager Project.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The programme can be delivered onsite, off site or as a hyrbid to suit context and desired performance/benefit delivery. initial discovery phase takes place in which key objectives and desired outputs are defined. From this point on, a structured approach is followed, which clearly sets out:; ; - BearingPoint's approach; - How key staff members will be trained to identify performance inefficiencies; - How improvements / results can best be captured; - Data Analysis to assist consistency of approach, use of KPI's and variation in performance to identify the lower quartile of performers for improvement; - Management Operation Framework (MOF) and Process Mapping.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • XLS
  • DOC
  • PPT
  • Mobile Application
• End-of-contract data extraction: The client is provided with all relevant data to the project during the offboarding process, which allows them to interpret a shared methodology.; ; Throughout the duration of the programme the data always resides with the client and ownership and/or IPR does not transfer to BearingPoint.; ; BearingPoint's IPR is the methodology and toolkits that are incorporated into the Active Manager offering.
• End-of-contract process: The Active Manager programme is entirely inclusive, with no additional services necessary. Clients can choose to extend the platform license at the end of the programme to benefit from continued use of the tools and methodology.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version of the Active Manager platform has been developed by BearingPoint to support a hands-on mobile application developed specifically for training / implementation purposes. Some features are not available on the mobile version.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web / Offline interfaces are available for BearingPoint's Active Manager solution, as well as a mobile application.
• Accessibility standards: None or don’t know
• Description of accessibility: A private link with login / password capabilities is provided, unique to every project / project manager as required.
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: The service can be customised to report differing KPI's, tailored to produce customised dashboards with varying outputs for analysis. Competency behaviours can be tailored. Platform features including programme elements, badges, tools etc can be tailored to each context as required.

Scaling

• Independence of resources: The Active Manager programme is provided as an independent toolkit to each client, with no centralised dependency of provision. Demand does not affect accessibility of our services and tools.

Analytics

• Service usage metrics: Yes
• Metrics types: Tool usage, user access analysis
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: A Business Impact analysis and risk assessment is conducted for all of BearingPoint's core processes (16 areas in total, including HR, Finance, IT and Marketing) based on ISO:9001:2015 Processes.; ; The Business Continuity Plan (BCP) is tested continuously - once a year a full scale IT test is conducted. In addition, tests are conducted intermittently at various BearingPoint locations throughout the year. ; ; BearingPoint is fully GDPR compliant.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data resides within an online library which enables coaches and managers direct and impactful communications within their own corporate systems.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: After the BearingPoint modules are implemented, the responsibility for hosting and performance of the associated infrastructure belongs to the client. ; ; BearingPoint are not responsible, therefore instances of refunds are not appropriate to this offering. ; ; BearingPoint's pricing structure ensures delivery of services prior to the rendering of payment.
• Approach to resilience: The BearingPoint service is sponsored by our Chief Operating Officer, Steering Committee meetings are held several times a year to manage and control resilience. ; ; If required, BearingPoint can arrange a meeting / call to present our plans, documentation and provide any additional information that may be necessary.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: N/A ; ; The BearingPoint solution resides within our clients infrastructure and therefore our clients are responsible for any access restrictions in management interfaces and support channels
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DMSZ GmbHDeutsche Managementsystem Zertifizierungsgesellschaft mbH
• ISO/IEC 27001 accreditation date: 1/11/2021
• What the ISO/IEC 27001 doesn’t cover: No Exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO 27002
  • ISO 27005

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27002; ISO 27005; Cyber Essentials Plus
• Information security policies and processes: BearingPoint is ISO 27001 & ISO 27002 certified. Our risk assessment methodology follows the methodology promoted by ISO 27005. In terms of policies, we have documented, we review and update the policies below that cover the following (these policies can be available on demand): Antivirus Policy, External Accounts Policy, Firewall Policy, Information Technology Use Policy and Guidelines, Mobile Device Management Policy, Network Policy, Password Policy, Remote Access Policy, Web Filtering Policy, Wireless Networking Policy, Removable media & backup Policy, Cryptography Policy ,Downtime Policy, Use of external services Policy, Email & instant messaging Policy, IT standards Policy, IT Purchasing Policy, IT support Policy, User account management Policy, Patch Policy, IT Cloud & server Policy, Telephony acceptable use Policy, Data classification & handling Policy, Clean desk & digital media disposal policy.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: BearingPoint uses a configuration of network device solutions that provide efficient change notifications and updates that are made within the network. ; ; Our network configuration management tools detect configuration changes in real time and sends notifications to the administrator. Our solution allows for the configuration of change notifications whenever there is a change in:; ; 1. Startup or running configuration; 2. Startup configuration alone; 3. Running configuration alone; ; Other aspects of the configuration include E-mail notification, sending SNMP traps for configuration changes, collects Syslog messages and generates Tickets for configuration changes that need to be routed to specific change e-mail addresses
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: BearingPoint solutions allow for a live view across our entire enterprise - end-points, servers, applications, cloud work-loads, IoT devices and operational technology industrial control systems. ; ; The BearingPoint solution predicts attacks and prioritises all vulnerabilities to drive a measured increase in efficiency. ; ; This enables organisational alignment in collaboration within security protocols in order to re-mediate all threats. ; ; Our solution aligns security with IT business objectives.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: BearingPoint uses protective monitoring technology and processes as part of our risk management strategy through the on-going collection and automated analysis of all log and event data, looking at all records of activity and performing real-time advanced correlation and pattern recognition. ; ; Our technologies alert on both individual and broader malicious event sequences simplifying re-mediation and mitigating risk. ; ; BearingPoint complies with the UK Government CESG good practise guide 13 (GPG13) and is a major component providing oversight of our corporate systems. It also maintains organisational risk management strategies related to commercial regulations such as PCI DSS.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: BearingPoint follows the ITIL incident management best practice which is closely aligned with the service desk which is the single point of contact for all users communicating with IT. ; ; In the event of an unplanned interruption to, or quality reduction of an IT service our process follows a structured workflow, that encourages efficiency and best results on behalf of our customers.; ; The incident process provides efficient incident handling which in turn ensures continual service up-time. ; ; Categorisation of incidents dependent on their business impact can be low, medium or high and procedurally follow initial diagnosis, through to resolution and recovery.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BearingPoint is passionately committed to stewardship of the environment and has several internal initiatives in place which deliver against this policy outcome in our business-as-usual activity. BearingPoint has established an international working group to manage carbon emissions. We are a signatory to the UN Global Compact and working toward B Corp Certification. Our “Sustainable By Design” Leadership Committee established a firmwide emissions goal of 50% reduction in emissions by 2025. We established a network of Sustainability Agents who are responsible for generating/implementing new carbon reduction ideas in their countries and we will work with them to ensure adoption of additional measures under G CLoud 14 contracts. We adopt a data-driven approach to monitoring and improving carbon emissions, based on our 'Emissions Calculator' tool, and any new work undertaken under these contracts will be added into this model. In the UK, we have published a Carbon Reduction Plan which clearly sets out our roadmap to achieving our targets in Scope 1-3 emissions; any work undertaken under these contracts will be monitored under those business-as-usual arrangements. For example, we will; • minimise CO2 emissions by minimising business travel, working remotely wherever possible.; • where travel is necessary, use the most sustainable method, logging our journeys in Emissions Calculator.; • ensure any new IT required for the contract is sourced responsibly and sustainably.; • ensure any IT being disposed of is disposed of responsibly and sustainably.; • identify local charities that might benefit from used IT and phones and donate to them securely.; • encourage our contract workforce to avoid commuting wherever possible.; • ensure they have appropriate equipment to facilitate work from home.

  Tackling economic inequality

  BearingPoint is passionately committed to tackling economic inequality and has several longstanding initiatives in place which deliver against this policy outcome in our business-as-usual activity. In addition to our many routine Corporate Social Responsibility activities, engagement teams work hard to ensure that the communities in which clients live and work are supported in tackling economic inequality through, for example, offering paid internships, access to training, ensuring diversity and collaboration in our supply chain (for a particular contract or more generally), and through advice and provision of pro-bono consulting support on issues relating to modernising delivery of public services and increasing value for money without negatively affecting front-line local services. ; BearingPoint also has well established procedures for working in true partnership with and maintaining/improving diversity in our supply chain and takes pride in having a fair and responsible approach to working with local partners in delivery of contracts. We use local associates or companies wherever possible, to help keep the benefit of the client's consulting spend in their local area. We maintain a Supply Chain Code of Conduct that mirrors our own internal Standards of Business Ethics, and which we require all our supply chain to sign up to and apply. As part of this contract, while we do not anticipate using a significant supply chain, we undertake to apply these fair and responsible processes to any subcontractors who are involved and to ensure that the principles in the Supply Chain Code of Conduct are upheld.

  Equal opportunity

  BearingPoint is passionately committed to equal opportunities in our contract workforce and has several internal initiatives in place which deliver against this policy outcome in our business as usual activity. We will use G Cloud 14 contracts to deliver ADDITIONAL initiatives and/or ENHANCE our existing initiatives in this area. For example, by:; • provision of training, coaching, and mentoring to members of the contract workforce who are from disadvantaged backgrounds or who have protected characteristics, or otherwise face barriers to employment or progression; • use of paid internships for people from disadvantaged backgrounds or who have protected characteristics, or otherwise face barriers to employment or progression; • subject to the length of the contract, use of apprenticeships to deliver training and qualifications to those facing barriers to employment or progression; • opportunities for the contract workforce to engage with and influence the work of our existing Diversity and Inclusion team; • opportunities to attend lunch and learn sessions relevant to the contract or the skills it requires from its team; • partnering or collaborating opportunities for small companies, and fair and ethical treatment of those in our supply chain; • fundraising or pro-bono work for charities or not-for-profit organisations working in this field; We require all subcontractors to adopt our Supplier Code of Conduct, which includes measures to ensure equality and diversity in the contract workforce. ; We build delivery of Social Value into the routine cadence of our Engagement Management process, ensuring regular communication and transparency of progress.

  Wellbeing

  The wellbeing of our workforce features heavily in our Sustainability strategy. We engage regularly with our staff via People Surveys, in terms of perceived belonging, psychological safety, and levels of engagement. Our results indicate high and stable levels for all these indicators. Other measures implemented include remote social sessions, resilience training, and a monthly Wellbeing newsletter. We continue to offer a wellbeing programme around stress management, nutrition, and ergonomics. We have also implemented a health-oriented leadership training manual to embed physical and mental health in our work and to empower our people to act with care. This includes advice on identifying when people's health might be posing a challenge and how to design a work environment that is not damaging wellbeing. ; As part of our engagements, we identify practical, measurable ways in which we can extend our own initiatives and offer support to help with improving wellbeing. For example:; • Designing ways of working which will minimise potential negative impacts on wellbeing, and which will enable the engagement team to identify and manage any potential health and wellbeing issues at an early stage, minimising risk of longer-term detrimental impacts to the workforce and to delivery of our service. We can make use of regular ‘pulse check’ surveys to facilitate anonymous monitoring of health and wellbeing issues in the team.; • Opportunities for the contract workforce to engage with and influence the work of our existing Diversity and Inclusion team (where our health and wellbeing initiatives are managed).; • Opportunities to be part of our internal initiatives promoting health and wellbeing issues. We encourage the contract workforce to jointly create their own fundraising and awareness-raising activities.; • Opportunities to attend health and wellbeing lunch and learn sessions.; • Opportunities to attend panel discussions on health and wellbeing related matters.

Pricing

• Price: £10,500 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSectorBD@bearingpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.