Ultima Business Solutions Ltd
Ultima Microsoft SQL Consultancy Services
These engagements provides SQL expertise against in both private and public cloud for IaaS and SQL PaaS deployed services. Our services range from design, implementation, migration, health checks and database optimization activities, providing you with expert advice and support in accordance with Microsoft best practice.
Features
- Delivered by our certified Modern Data Centre Architects and Consultants
- Comprehensive evaluation of your existing Microsoft SQL hosts
- Assess the health of Microsoft SQL Servers, Instances and Databases
- Identify non-compliance with vendor and industry best practice
- Understand the root cause of performance issues affecting SQL
- Conduct a SQL Server High Availability and Disaster Recovery assessment
- Identify candidates for consolidation or migration to PaaS / IaaS
- Produce actionable list of recommendations and take the next steps
- New SQL instance and database design, following vendor best practice
- Migration activities from Current to a new Target Operating Model
Benefits
- Help prevent issues turning into critical failures or performance degradations
- Gain peace of mind SQL is in an optimum state
- Deliver SQL assessment report detailing Server, Instances and Databases
- Pre-packaged tactical services e.g. health checks and performance analysis
- Assistance with SQL deployment, in the private and public cloud
- Additional technical capacity to de-risk projects and enable organisational agility
- Help facilitate decision making through technical forums and workshops
- Up-skill existing teams through shadowing and knowledge transfer
- Flexible engagement models (skills, frequency and duration) at competitive rates
- Access to extensive technical IP, including Ultima project collateral
Pricing
£600 to £1,450 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
5 9 8 2 3 4 2 4 7 7 5 8 1 2 1
Contact
Ultima Business Solutions Ltd
Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com
Planning
- Planning service
- Yes
- How the planning service works
-
For our Advisory Services, we adopt a simple but effective four stage process, allowing us to forensically interrogate your SQL-based RDBMS estate, making recommendations around how to remediate issues, resolve performance bottlenecks or consolidate instances and in many cases, plan to move them to a more appropriate platform. Delivered by one of our certified Microsoft SQL consultants, these engagements typically deliver a service optimisation report, containing our findings, alongside a list of strategic recommendations, which can be actioned by yourselves or our team on your behalf.
Depending on your requirement, we typically start by considering your Current Operating Model (COM), in order to outline a database strategy which delivers reductions in both cost, resource footprint and support overheads, before going on to plan and subsequently implement those recommendations, transforming your SQL estate, so that you receive the benefits outlined in the strategy. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- In order to combat the common challenges posed by managing and maintaining a modern Relational Database Management System (RDBMS), Ultima can provide a wide range of SQL skills and services, aimed at reducing the risks associated with operating such a platform, including health checks, performance analysis, consolidation assessments, alongside providing recommendations around remaining on premise - or adopting a more cloud-first PaaS (Platform as a Service) or IaaS (Infrastructure as a Service) solution, before helping you migrate to a new database environment.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of our SQL Service Definition, we provide access to SQL Server Health Checks, SQL Server Consolidation and Migration Assessments, SQL Server High Availability and Disaster Recovery Assessments and access to SQL Performance Workshops.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Under our separate IRIS Mission Critical Support Service, we provide access to three different support plans, each providing an increased level of ownership and accountability.
Essentials - Provides 24x7 incident analysis, resolution and essential checks, coupled with basic event, availability and capacity management. Benefit from our integrated automation platform, as well as our monitoring and alerting expertise, this low-cost option is perfect for non-critical infrastructure, where you may not wish us to manage the entire platform.
Advanced - Designed to provide guaranteed availability SLAs, alongside access to our knowledge base and CMDB, we are accountable for the health and performance of the infrastructure under support. This tier includes access to our third level teams, who perform advanced maintenance in order to keep your systems operating effectively.
Ultimate - For our top tier service, customers benefit from guaranteed resolution SLAs and access to a broader set of products and services, including root cause analysis for P1 events and major incident management. Ultimate is designed for customers who are typically looking for an MSP to retain accountability of the technology under contract.
Service scope
- Service constraints
-
For this service to be delivered the following constraints should be made:
Windows admin and Microsoft SQL system admin access rights should be granted to the consultant performing the work. While most SQL databases can be analysed, legacy platforms such as SQL 2008 and older mean that the tools to retrieve information may not be as deep as more modern versions, and the advice provided may be limited. Furthermore, the service will be on the basis of review and report the advice for SQL configuration and the databases therefore no modifications or repair work will be performed.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- As a consultancy-based engagement, there are no SLAs applicable to this particular service. In order to ensure that key deliverables and specific business outcomes are met, Ultima will draw up a Statement of Works with Client stakeholders, and deliver the project or service in line with a defined plan or schedule of activities, and our performance will be measured accordingly.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 23/08/2021
- What the ISO/IEC 27001 doesn’t cover
- The certificate covers all areas relevant to this service.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Fighting climate change
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.Covid-19 recovery
Covid-19 recovery
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.Tackling economic inequality
Tackling economic inequality
Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.Equal opportunity
Equal opportunity
Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.
Pricing
- Price
- £600 to £1,450 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsectorbids@ultima.com.
Tell them what format you need. It will help if you say what assistive technology you use.