On Direct Business Services Limited
DevOps
The DevOps service helps customers analysis and understand their current software release lifecycle and identify opportunities for DevOps practices, and migrate from TFS. Managed DevOps is built on the principles of the Well Architected Framework (WAF) to support software enabled businesses to manage their application lifecycle with Azure DevOps.
Features
- Review DevOps tooling, processes and culture
- Stakeholder requirement workshops
- DevOps acceleration and improvement plan
- Full platform management of your Azure environment
- Proactive Azure management to Microsoft's best practice Well Architected Framework
- Alignment with Developers on sprint planning and stand-ups
- Work with an Azure Expert MSP
- Launch and sell into Azure Marketplace
Benefits
- Outline the transformational vision
- Scale faster
- Focus on developing, marketing and selling your product
- Improve the end-customer experience
- Increase Azure ROI
- Reduce operational risk
- Managed to 'Well Architected' best practice
- Access to Azure experts for guidance
- 24/7 support from an Azure Expert MSP
- Springboard for ISVs to sell on Azure Marketplace
Pricing
£1,100 to £2,000 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
5 9 8 5 5 3 6 6 5 0 1 4 6 5 4
Contact
On Direct Business Services Limited
Cloud Direct Public Sector Specialist
Telephone: 01225 300330
Email: enquiries@clouddirect.net
Planning
- Planning service
- Yes
- How the planning service works
- Assess and plan is included in the DevOps service. The service provides you with a comprehensive plan detailing your adoption and maturing DevOps strategy, and a readiness to migrate to Azure DevOps.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- Azure DevOps
Training
- Training service provided
- Yes
- How the training service works
- A level of knowledge transfer is incorporated into the project, however more in-depth training for specific use cases can be purchased. The in-depth training will be created to cater for the end customer in the form of additional workshops, drop-in sessions or joint-working.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Azure
- Azure DevOps
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Deployment of Azure DevOps, or a migration from TFS, is available through this service which includes configuration of DevOps tooling.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Azure
- Azure DevOps
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
As part of this service we run deployment testing and platform tests to maintain operational integrity and ensure the service is working in the intended way for your organisation.
As part of the planning and migration process, we incorporate milestones and review stages to ensure that the migration delivered meets the performance expectations agreed at the outset. Acceptance criteria is set for each milestone and reviewed before embarking onto the next phase.
We use Net Promoter Score as a regular feedback loop for managed service and support interactions. Feedback is noted and acted on to ensure you have access to the highest quality support service. Customers are allocated with an account manager and customer success team to champion their service.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We have a number of support packages that provide administrative support for Microsoft Azure. These can be purchased additionally.
Service scope
- Service constraints
- The service is managed remotely; not on-site. The service is an administrator-level service; not an end-user service. Constraints are subject to the scope of the assessment and planning stages.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Initial response times are:
Urgent (P1): 1 hour
High (P2): 2 working hours
Moderate (P3): 4 working hours
Standard (P4): 8 working hours
Urgent issues (P1) are worked on continuously 24/7 until the issue is resolved. Normal customer support working hours are 08:00-18:00 GMT/BST, Monday to Friday, excluding UK Bank Holidays. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web Chat is provided by a third-party service called LiveChat which runs on the Cloud Direct website. It is a text-only service.
- Web chat accessibility testing
- N/A
- Support levels
- We provide a base level of inclusive support for our Azure customers transacting on CSP. The management service delivers proactive monitoring, management and reporting against Microsoft's Well Architected Framework (WAF) to optimise cost, security and performance. Cloud Direct customers benefit from access to Provide - our cloud management portal which features Azure spend and forecasting, security guidance and ticketing.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- 11/07/2011
- What the ISO/IEC 27001 doesn’t cover
- The scope of certification does not cover any Legacy Product (which isn’t part of the Microsoft Cloud offerings); although these products will be managed within the processes that have been established for products that are in scope. All exclusions from the security controls have been identified in the current Statement of Applicability (SoA). Users may work remotely whilst the assets used by them are within scope. Remote locations are not within scope of the IMS but are governed by policies and procedures that are in place in respect of the use of information and information processing facilities outside of the Cloud Direct offices.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Azure Expert MSP certification
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
Working towards becoming a B Corp: Continuing our drive to be a good corporate actor, we are beginning our journey to achieving B Corp certification–a global audited standard for measuring a company’s entire social and environmental impact.
Helping customers have an environmental impact: We also help customers understand their environmental impact and options of their environment through the Microsoft Emissions Impact Dashboard.
Hybrid Working: We operate a Hybrid Working environment. Staff are trained, equipped and encouraged to consider the environment when managing where they work from. The environmental benefits of this include fewer work-related journeys, less commuting, and increased use of remote video conferencing.Covid-19 recovery
Cloud Direct conducts almost all customer work remotely using Microsoft Cloud technology. This mitigates any risk of exposure to Covid-19 and increases the risk of project continuity for our staff and our customers.Equal opportunity
Cloud Direct has a very diverse workforce that stems from many different aspects of our company culture, the policies we put in place and inclusive environment we foster. We offer equal opportunities and continue to pull from diverse and varying talent pools. Every aspect of our business is evaluated to promote an inclusive culture for all our people. We are always seeking new and innovative ways to enhance our benefits, our recruitment strategies, our flexibility and increase awareness through training programmes to create the right culture.Wellbeing
Our five principles and core values are efficiency, responsibility, freedom, mutuality, and quality, and we keep these values flowing throughout the business. Cloud Direct’s culture is centred on its people. Our people have always been our greatest asset.
Stress Management: Cloud Direct recognises that, whatever the source, stress is a health and safety issue in the workplace. We acknowledge the importance of a supportive environment and working culture and of identifying and reducing workplace stressors.
Responsible Time Off (RTO): This policy is an extensive leave scheme allowing all employees to take unlimited paid holiday. RTO empowers our workforce in several ways. Notably, employees can take control of their own time off to ensure they maintain a healthy balance between their work and their personal life to manage their wellbeing.
Health and Advice: Employees have access to Help@hand from UNUM for independent impartial advice. This gives access to remote GP support, a second opinion, mental health and physiotherapy services. There is also support on life, money and wellbeing.
Mental Health: We want you to know that we are always here to help and support you and want our people to know they can talk openly about any problems and in confidence. We’ve a range of support in place, including Mental Health First Aiders and various programmes, to help you if you’re affected by mental ill-health conditions.
Fitness Contributions: All employees are offered a monthly contribution towards any fitness or sports activities to encourage positive health and wellbeing.
Pricing
- Price
- £1,100 to £2,000 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@clouddirect.net.
Tell them what format you need. It will help if you say what assistive technology you use.