Metricell Limited

Metricell Consulting Services

Metricell Consulting services are considered as a 'One-Stop-Shop' for all infrastructure and digital needs of an organization. Our ability to combine in-house software solutions with practical expertise in Telecoms, Development and IT provides a unique ability to deliver breakthrough results to customers for RAN & Fiber Networks, QoS, and Hosting.

Features

• Strategic guidance for connectivity improvement services.
• Fiber & RAN Network Design, Implementation, Optimisation and Managed Services.
• Cloud Hosting, Monitoring, Support and Security Services.
• Business Analysis and Consulting.
• Implementation and integration of BI solutions.
• Big data analytics services.
• Turnkey solutions development.
• QoS assessment and optimisation services.
• Compliance assessment, and against regulatory requirements services.
• Performance evaluation and related services.

Benefits

• Enhanced time to market for development needs.
• Expertise and best practices guidelines in Digital, Telecom and IT.
• Reduce costs through tailored managed services.
• Increased procurement efficiency derived from architecture optimisation.
• Full turnkey managed services provision.
• Enhance decision making through access to experienced resources.
• Highly flexible and agile approach, designed to deliver maximum value.
• Outputs based on years of industry experience and best practice.
• A powerful blend of software and consulting services.
• Automation and large-scale analytics via software, enriched through consultation.

£495 to £1,150 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.alexander@metricell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

598783784258304

Contact

Luke Alexander
07901604469
luke.alexander@metricell.com

Planning

• Planning service: Yes
• How the planning service works: Metricell's Consulting Services work collaboratively with Buyers to define Telecom, Digital and IT needs, and to provide adequate strategies and risk-mitigated implementation plans, focusing on strategic business priorities.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Metricell provides managed services and solutions to help clients migrate their workload to the cloud, we provide expert resources that will work collaboratively with clients to plan and design migration projects tailored to the specific needs of the client. ; Our Migration and Transformation services cover the entire cloud journey, beginning with use case definition, defining the cloud transformation strategy and roadmap, workload level discovery and analysis, up to the cloud migration and setup.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: As part of the Metricell offering, which includes a combination of both software and services, we provide additional support services to our clients tailored to their specific needs, this can typically be:; > Support existing cloud infrastructure through the provision of expert resources that can handle the different client requirement.; > The provision of Support managed services within a 'Turnkey' offering. ; > Support existing deployment within the Metircell Cloud.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support and Maintenance KPIs vary based on Buyer requirements. Metricell is often responsible for IAM, User Authentication and general day-to-day User Account Management; where Consulting Services include software components. ; ; Response times for our support levels:; -Bronze = Critical ≤24 hours, High ≤48 hours, Medium ≤60 hours, Low ≤80 hours.; -Silver = Critical ≤16 hours, High ≤32 hours, Medium ≤36 hours, Low ≤72 hours.; -Gold = Critical ≤8 hours, High ≤16 hours, Medium ≤24 hours, Low ≤60 hours.; -Platinum = Critical ≤4 hours, High ≤8 hours, Medium ≤12 hours, Low ≤48 hours.; ; Note: Hours = Operational Hours. ; See ‘Service Definition Document’.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Metricell provides four standard levels of support (Bronze is mandatory). All include a Technical Account Manager. ; ; Our support services can be tailored to the specific needs of the Buyers. ; ; Where software is included in the Consulting Service, Buyers will have access to the Service Desk via Email and Phone. The standard support levels are: ; ; > Bronze: 10% of the total Contract price. Monday to Friday 08:00-18:00 excluding UK Public Holidays. ; > Silver: 15% of the total Contract price. Monday to Friday 08:00-18:00 excluding UK Public Holidays. ; > Gold: 20% of the total Contract price. Standard Client Working Week (Up to 50 Hours, excluding UK public holidays). ; > Platinum: 25% of the total software price. 24/7/365.; ; Metricell Consultants who provide the scope of these Cloud Support services are available Monday to Friday 08:00-18:00 excluding UK Public Holidays.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 18/05/2021
• What the ISO/IEC 27001 doesn’t cover: The scope of our accreditation of BS EN ISO/IEC 27001:2017 can be summarised for the design and supply of software solutions to support mobile networks and operator groups in customer service management, network intelligence, drive testing, measurement, assurance and consulting, globally. This is in accordance with the Statement of Applicability Version 3.0, last updated 22nd July 2020.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015. Expiry Date: 11 August 2024.
  • ISO 22301:2012. Expiry Date: 17 May 2024.
  • Currently working towards Cyber Essentials Plus prior to Framework Award.

Social Value

• Fighting climate change:

  Fighting climate change

  Metricell is committed to achieving Net Zero emissions by 2050. We have put a plan in place to reduce Metricell’s current carbon footprint by defining how we intend to achieve a Net Zero value prior to 2050. Section 4 of our Carbon Reduction Plan details a baseline footprint that Metricell have evaluated in 2021. Through the careful monitoring of Scopes 1-3 of the GHG Protocol, Metricell will continue to drive a reduction in its carbon footprint and measure these accordingly. The latest Carbon Reduction Plan is available on our website footer here: https://www.metricell.com/ In 2022, we will be implementing solar which will reduce our current carbon footprint by approximately 40%. The latest direct link to this asset (which can change from time to time) is here: https://assets.website-files.com/5db2b3f5014ef873448dea56/6193993fc4bb83f03670f18b_PLN-Metricell%20Carbon%20Reduction%20Plan%20V1.0_271021.pdf
• Covid-19 recovery:

  Covid-19 recovery

  The last few years have been incredibly difficult - and everyone around the world has been hit by Covid-19 in one way or another. Since the pandemic began, Metricell have stepped up our commitment to supporting local charities. As an organisation we frequently raise money for good causes which have been at the forefront of supporting people suffering from the impact of Covid-19. Our team, including several of the Directors, recently completing the Three Peaks Challenge and hosting a Metricell Festival event to raise money for the Tapestry Day Club. In the last year we have also raised money for the Richmond Fellowship Horsham, Chestnut Tree House, and The Springboard Project as well as several other national charities. Beyond this we have also leveraged our software and industry expertise to assist in maintaining and improving UK communications, and the connectivity in other countries around the world. Free of charge, we have provided assistance in visualising and analysing key Covid-19 datasets and made offers to support network operators in emerging markets who were struggling to keep customers informed during large scale outages and performance derogations. We continue to look for areas where we can provide assistance in helping the UK and our neighbours recover from Covid-19.
• Tackling economic inequality:

  Tackling economic inequality

  Metricell continuously demonstrate social value through a commitment to providing employment and opportunity to the local community. We believe this is key in tackling economic inequality, especially within our local area. Education and self-development allows people to 'level up' and Metricell encourage all of for employees to continually learn and push boundaries within their roles - it is one of our top priorities. Being one of a small selection of global technology companies in the Horsham area, we offer diverse job opportunities and bring value to the local economy and people. We are proud to have supported many employees through their apprenticeships, training courses, diplomas and degrees, with 1/5 of our workforce are currently studying whilst working here at Metricell. Tackling economic inequality is particularly important within the younger generation. We currently have a number of employees completing internships and apprenticeships, and provide them with the skills, real-world experience and knowledge to start on their career path. Over the past 5 years, we have built up a robust apprenticeship scheme and take pride in providing people from all walks of life with a chance to succeed.
• Equal opportunity:

  Equal opportunity

  Metricell Limited recognises that it is essential to provide equal opportunities to all persons without discrimination. We review our Equal Opportunities Policy on an annual basis. This sets out the organisation's position on equal opportunity in all aspects of employment, including recruitment and promotion, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, part-time and fixed term contract status, age, sexual orientation or religion. In summary: (a) It is the policy of Metricell to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Metricell is committed not only to its legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment. (b) Metricell recognises that adhering to the Equal Opportunities Policy, combined with relevant employment policies and practices, maximises the effective use of individuals in both the organisation’s and employees´ best interests. Metricell recognises the great benefits in having a diverse workforce with different backgrounds, solely employed on ability. (c) The application of recruitment, training, and promotion policies to all individuals will be on the basis of job requirements and the individual’s ability and merits. (d) All employees of the organisation will be made aware of the provisions of this policy. Metricell emphasises that discrimination is unacceptable conduct which may lead to disciplinary action under the organization’s Disciplinary Procedure. Any complaints of discrimination will be pursued through the organisation’s Grievance Procedure.
• Wellbeing:

  Wellbeing

  Metricell take the wellbeing of our employees seriously and invest in a range of services and facilities to improve our employees' wellbeing in, and where possible, out of the workplace. Our governing policy on this, reviewed annually, is the Health and Safety Policy. This covers a range of areas, but in summary we ensure (where reasonably practicable): a) the provision and maintenance of plant and systems of work that are safe and without risks to health b) arrangements for ensuring safety and absence of risks to health in connection with the use, handling, storage and transport of articles and substances c) the provision of such information, instruction, training and supervision as is necessary to ensure the health and safety at work of our employees d) regarding any place of work under Metricell's control, the maintenance of it in a condition that is safe and without risks to health and the provision and maintenance of means of access to and egress from it that are safe and without such risks e) the provision and maintenance of a working environment for Metricell's employees that is safe, without risks to health, and adequate as regards facilities and arrangements for our employees' welfare at work. f) provide adequate welfare facilities for Metricell employees and contractors in accordance to the Workplace (Health, Safety and Welfare) Regulations 1992.

Pricing

• Price: £495 to £1,150 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.alexander@metricell.com. Tell them what format you need. It will help if you say what assistive technology you use.