Qodea

Google Workspace: AI-Enhanced Collaboration Suite

Google Workspace is a cloud-native, AI-integrated productivity suite unifying Gmail, Drive, Meet, and Docs. Built on global zero-trust infrastructure, it enables secure, real-time collaboration for hybrid public sector workforces, supporting strict UK data sovereignty and offering enterprise-grade security without VPNs

Features

• Fully cloud-native architecture requiring no installation or patching
• Real-time co-authoring with unlimited version history
• Zero-trust security model eliminating the need for VPNs
• Unified email, chat, and video calling interface
• Integrated Gemini AI for automated drafting and summarisation
• Built-in Data Loss Prevention and Client-Side Encryption
• Centralised endpoint management for ChromeOS and mobile devices
• No-code application development platform for process automation
• Google Vault for eDiscovery, retention, and legal holds
• Data Regions to pin data to specific geographies

Benefits

• Collaborate in real-time on documents from any device
• Automate routine tasks using integrated Gemini AI assistants
• Securely access data without VPNs using zero-trust architecture
• Maintain service continuity with 99.9% guaranteed uptime SLA
• Work securely from any location or device type
• Extend hardware lifespan and reduce waste with ChromeOS Flex
• Rapidly build custom business apps without writing code
• Edit Microsoft Office files seamlessly without file conversion
• Reduce carbon footprint through energy-efficient cloud infrastructure
• Retain and search data for legal compliance using Vault

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@qodea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

598874931408408

Contact

Gemma Whitley
07568 115709
publicsector@qodea.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Office 365, Microsoft Exchange, Microsoft Outlook, Salesforce, Dropbox, Box, Smartsheet, Airtable, AWS, Azure, Microsoft Intune, VMware Workspace ONE, and JAMF
• Cloud deployment model: Public cloud
• Service constraints: Google Workspace is a public cloud, multi-tenant service accessed via modern web browsers (Chrome, Firefox, Edge, Safari). There are no scheduled maintenance windows; updates are continuous and generally seamless, though Google provides seven days' notice for planned maintenance expected to affect availability.; Feature deprecation typically occurs with approximately six months' notice. While offline capabilities exist, a reliable internet connection is required for full functionality and real-time collaboration. Customisation is achieved through configuration, APIs, and AppSheet rather than bespoke core software modification.
• System requirements:
  • Modern web browser like Chrome, Firefox, Safari, or Edge
  • Reliable internet connection for full service functionality
  • Firewall and proxy settings configured to allow Google traffic
  • No server hardware or local software installation required
  • Android or iOS device for mobile app access
  • Verified domain ownership for business email setup
  • Google Workspace or Cloud Identity account for administration

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our Service Level Agreements (SLAs) ensure timely support tailored to issue severity. P1 production outages receive a 30-minute response with 24/7 availability. For P2 severe issues, we respond within two business hours, while P3 minor issues are addressed within one business day. General P4 service requests or queries have a two-business-day response time. Aside from P1 emergencies, support is provided during UK business hours (9 am – 5 pm). This tiered structure prioritises critical production incidents while maintaining consistent progress on routine requests and non-production tasks.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: TBC
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We employ a structured onboarding methodology derived from successful public sector deployments, ensuring a smooth transition to Google Workspace. Our process includes:; • Technical Setup: We conduct technical discovery and manage identity provisioning and data migration from legacy systems.; • Training: We deliver specific change management and training tracks, such as "Google Guides," to drive user adoption. Additionally, we offer training for AppSheet to upskill non-technical staff as "citizen developers," supporting your digital skills goals.; • Documentation: Users have access to extensive online self-help resources, administrator training modules, and 24/7 support portals included with the service.; This comprehensive approach ensures secure, immediate collaboration upon go-live while minimizing operational disruption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Google Workspace: Administrators can use the Data Export tool in the Admin Console to export organisation-wide data (Gmail, Drive, Chat, etc.) securely. Content is provided in standard, interoperable formats—such as MBOX for email, JSON/HTML for metadata, and DOCX/XLSX/PDF for documents—to facilitate migration to other providers,. Individual users can also utilise Google Takeout to download their specific data archives (contacts, calendars, files)
• End-of-contract process: Customers retain full data ownership and can extract content (emails, files, calendars) using the Data Export tool or Google Takeout at any time without penalty.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Google Workspace offers dedicated iOS and Android apps optimised for touch interfaces, providing a bespoke user experience tailored to each operating system. While core collaboration features remain consistent, mobile apps leverage specific device hardware capabilities unavailable on desktop, such as AppSheet utilising cameras for barcode scanning, NFC, and GPS location tracking. Additionally, mobile apps support offline access for reading and drafting content, which automatically syncs once connectivity is restored. Administrators can manage mobile fleets specifically through the Admin Console, enforcing screen locks and remote wipes.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Google Workspace provides a responsive, web-based interface accessible via standard browsers (Chrome, Firefox, Edge, Safari) without requiring plugins. It features a unified workspace integrating communication (Gmail, Chat, Meet) and content creation (Docs, Sheets, Slides) within a single view. Dedicated mobile applications for Android and iOS provide optimised touch interfaces for smartphones and tablets, leveraging device capabilities like cameras and offline storage. Administrators manage the entire estate, including users, devices, and security settings, through the centralised, cloud-based Google Admin Console
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Google adheres to a guiding principle of focusing on the user, maintaining active partnerships with advocacy groups and people with disabilities to gather direct input and feedback on interface design. An internal Accessibility team, comprising a diverse group of experts, serves as consultants to product teams, developing comprehensive frameworks that underpin the design process. This ensures accessibility is integrated from the start rather than retrofitted. Testing involves rigorous engagement with users of assistive technologies to validate these frameworks, ensuring the service effectively supports diverse needs and aligns with accessibility standards. Further information https://support.google.com/a/answer/1631886
• API: Yes
• What users can and can't do using the API: Organisation administrators can utilise the Google Admin SDK to build customised administrative tools for managing users, devices, and security settings programmatically. Through Google Apps Script, users can automate workflows and extend the functionality of core services like Calendar, Docs, Drive, Gmail, Sheets, and Slides, including creating custom add-ons and macros. Additionally, AppSheet enables users to connect directly with external APIs, SQL databases, and legacy software to build custom no-code applications and automations.; ; Before the Admin SDK can be utilised, API access must be explicitly enabled within the Google Admin Console. While Google’s infrastructure is designed to handle high loads and maintain performance for millions of users, standard usage quotas may apply to ensure service stability
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise workflows, applications, user interfaces, and administrative controls. This includes extending core apps (Docs, Sheets, Gmail), building bespoke business applications, and configuring the Chrome browser environment,.; How users can customise:; • No-Code: AppSheet allows users to build custom mobile and web apps, automations, and chatbots directly from existing data sources (e.g., Sheets, SQL) without writing code,. Users can define logic, branding, and security rules.; • Scripting & APIs: Google Apps Script enables the creation of custom add-ons, menus, and macros to automate tasks within Workspace apps. The Admin SDK allows organisations to build programmatic management tools.; • Configuration: Administrators can customise Chrome Enterprise by enforcing policies, pre-installing extensions, and setting managed bookmarks. Gemini offers AI-driven customisation for drafting tone and visualising content.; Who can customise: Customisation is accessible to "citizen developers" (business users) via AppSheet, developers via APIs and Apps Script, and IT Administrators via the Admin Console.

Scaling

• Independence of resources: Google’s services are architected to support billions of users simultaneously, ensuring that individual performance remains unaffected by the demand of others.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrators access comprehensive usage and security metrics via the Google Admin Console. Google Workspace reports track user activity (emails sent, files shared, video meetings), storage consumption, and security posture, such as 2-Step Verification enrollment and external sharing risks. Work Insights provides data on adoption patterns and collaboration trends. Chrome Enterprise offers visibility into browser versions, installed extensions, and security events across managed devices. Additionally, a Carbon Footprint dashboard reports on the environmental impact of service usage. Automated export activity log events (single actions taken by a user) and usage reports (aggregate reports for an app) to Google BigQuery.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google (a part of Alphabet Inc. )

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Google uses a combination of encryption, sharding, and obfuscation
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users retain full ownership of their data and can export it at any time. Administrators can utilise the Data Export tool within the Admin Console to extract organisation-wide content (such as Gmail, Drive, and Chat) into standard interoperable formats like MBOX, JSON, and HTML. Individual users can download their specific data archives via Google Takeout
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • MBOX
  • DOCX, PDF, ODT, RTF, TXT, and HTML
  • XLSX, CSV, and PPTX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PST
  • CSV, ODF, TXT, RTF
  • DOCX, XLSX, PPTX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Google Workspace, AppSheet Enterprise, and Gemini services are covered by a robust Service Level Agreement (SLA) guaranteeing 99.9% monthly uptime. Google’s cloud-native architecture delivers high availability through automatic redundancy across multiple data centres and regions, ensuring zero scheduled downtime for maintenance or platform updates.; ; If the "Monthly Uptime Percentage" for core services (including Gmail, Drive, Meet, and AppSheet) falls below 99.9% in any calendar month, customers may be eligible for Financial Service Credits.; ; Service Credits/Refunds are calculated as follows:; ; 99.0% – < 99.9% Availability: 3 days of service credit.; ; 95.0% – < 99.0% Availability: 7 days of service credit.; ; < 95.0% Availability: 15 days of service credit.
• Approach to resilience: Google’s global, cloud-native infrastructure, designed for extreme resilience and high availability. Services are distributed across multiple availability zones and regions, eliminating single points of failure.; ; Datacentre Resilience: Data is replicated synchronously across a minimum of three geographically distributed data centres. If one centre fails, traffic is instantly and transparently re-routed to another with no service interruption. Google employs an N+2 redundancy model for critical infrastructure (power, cooling), ensuring continuous operation even during simultaneous hardware failures.; ; Data Protection & Recovery: We employ a Zero RPO (Recovery Point Objective) and Instant RTO (Recovery Time Objective) target for core services. Data is sharded and encrypted, protecting against corruption and ensuring it can be reconstructed even if specific storage media fails. ; ; Operational Continuity: The platform is designed for zero scheduled downtime; updates are applied via seamless rolling upgrades without taking services offline. Our business continuity management systems are certified to ISO 22301, ensuring rigorous, regular disaster recovery testing and validation of our resilience capabilities.
• Outage reporting: Service status is reported transparently through the Google Workspace Status Dashboard, a publicly accessible portal detailing the real-time availability and history of core services, including Gmail, Drive, Meet, and Gemini.; ; The Status Dashboard provides RSS and JSON feeds, enabling customers to programmatically consume status data and integrate service health indicators into their own internal monitoring systems or intranets.; ; Administrators can configure Apps Outage Alerts within the Google Admin Console. These system-defined rules automatically trigger notifications via email and the Alert Center whenever a known issue or outage affects the organisation’s tenant. These alerts can be customised to notify specific administrators or support teams, ensuring rapid awareness of service disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are secured using Role-Based Access Control (RBAC), ensuring administrators only hold privileges necessary for their specific role (Least Privilege). Access is enforced via mandatory Multi-Factor Authentication (MFA), including support for FIDO2 security keys. Administrators can further restrict access using Context-Aware Access, blocking logins from unauthorised IPs or unmanaged devices.; ; Support channels are restricted to authorised Designated Support Contacts. Authentication requires a unique, rotating Customer PIN generated within the Admin Console. Additionally, Access Approval allows customers to explicitly approve or deny Google support personnel access to data during troubleshooting.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Integrated Management System details the information security and quality policies, incorporating the requirements of ISO 27001:2022 and ISO 9001:2015. The IMS is designed to ensure the efficiency, security, and reliability of operations. A Risk Management framework, based on ISO 31000, is used company-wide to identify, assess, evaluate, and mitigate risks. Changes to the IMS follow a formal Change Management process: submission, documentation in Jira, analysis by the IMS Board, and review/approval by the Compliance Team and IMS Board. Internal and external Audit and Assurance frameworks are maintained for continuous improvement and regulatory alignment. Governance and Reporting Structures The Governance and Integration Lead holds the overarching responsibility for the IMS. The Board of Directors approves the IMS Policy and delegates its implementation to the Compliance Team. The IMS Board meets at least quarterly for governance and to discuss issues and updates. The Compliance Team ensures compliance with the ISO standards, oversees IMS implementation, and manages incidents and risks. The reporting structure involves the Compliance Manager reporting on Risk Management, Audit Results, Incidents, and Business Improvement Actions to the IMS Board quarterly or as needed. Progress on Objectives and Key Results (OKRs) is also monitored and reported to the IMS Board.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management Processes; ; The process uses a structured, formal approach for additions, modifications, or removals, formally initiated by a Request for Change (RFC) (Standard, Normal, Emergency).; ; Tracking: Service components are tracked through the controlled RFC process, which provides a complete audit log of all modifications. A Backout Plan is mandatory to ensure rollback capability.; ; Security Assessment: All changes are assessed for potential security and PII (Personally Identifiable Information) impact. Approvers confirm an adequate and auditable level of testing before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability Management (VM) is a risk-based process blending proactive scanning, vendor alerts, and structured patching.; ; Assessment: Threats are assessed via internal vulnerability scanning (e.g., 10 IP addresses), firewall scanning with Forseti, and formal risk assessments for unsupported software. Security impact is a required consideration in the Change Management process.; ; Threat Sources: Information comes from vendor security alerts (e.g., GitLab) and critical patch notifications from Google, which trigger ad hoc responses.; ; Patch Deployment: Standard vulnerability checks are performed quarterly. Critical patches are deployed via an ad hoc process. All patching requires customer approval with a 72-hour notice before production deployment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective Monitoring identifies compromises via Automated Systems (SIEM/EDR) and User Reports. All events are logged and triaged by the Service Desk.; ; The response follows a structured, six-stage procedure:; Assessment: A severity score is assigned; critical incidents trigger immediate escalation to the Incident Response Team (IRT).; Containment: The threat is stopped using measures like network isolation and firewall blocks.; Eradication/Recovery: This involves Root Cause Analysis (RCA), threat removal, and system restoration.; The process prioritises rapid response, with a sample timeline showing containment actions implemented within 1 hour 30 minutes of detection.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a formal, six-stage Internal Security Incident Management Procedure. The process applies across all locations to ensure a structured response to security events. The stages are:; 1,Reporting & Detection by the Service Desk and/or technical solutions.; 2. Analysis and Assessment, where impact is scored, and the Incident Response Team (IRT) is mobilised.; 3. Containment, through isolation and data preservation.; 4. Eradication and Recovery, involving Root Cause Analysis (RCA), permanent threat removal, and system restoration.; 5. Post Incident Review (PIR) to document the timeline and findings.; 6. Lessons Learned & Process Improvement for ongoing security resilience.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full capabilities for a limited period of time.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi
• ISO/IEC 27001 accreditation date: Wednesday 1 March 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bsi
• ISO 9001 accreditation date: Monday 20 May 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 59bced93-b8a9-43b3-867f-fabbda9c23ec
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B254f77e-c3bb-4d91-99f9-d8092a0c8195
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@qodea.com. Tell them what format you need. It will help if you say what assistive technology you use.