IMPERF CONSULTING LIMITED

Cloud/Technical Architecture and Enterprise Infrastructure Services

Microsoft Azure/ Amazon AWS are secure cloud services platform that offers flexible storage, content delivery and compute power to help your businesses to scale and grow. Imperf Consulting as a Microsoft and Amazon AWS Technical Partner can offer an end-to-end Architectural ,Managed services & Support for your cloud architecture

Features

• Enterprise Mobility Suites
• OS Update Management , patching and Monitoring
• Digital Transformation of IT Operation
• Modern Collaboration and Communication Platforms
• Remote Working
• 360 Degree Endpoint management capability

Benefits

• Empower end users to work the way they want
• Modern Collaboration and Communication Platform
• Digitally Transformed IT Operations
• Enterprise Mobility on any device

£450 to £900 a user

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sola.famoriyo@imperfconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

598911803735355

Contact

Sola Famoriyo
01634 477555
sola.famoriyo@imperfconsulting.com

Planning

• Planning service: Yes
• How the planning service works: Administration of Azure platform for all Operating Systems; Configure the Cloud Management service.; Monitor and Manage the services.; Implement and manage Backup processes & Disaster-Recovery; Support PCI audits and proactive scanning; Manage apps and virtual cloud servers running on cloud platforms; Manage Backups and Disaster recovery for Servers and Databases; Optimization of Servers and Databases in the cloud
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training on all Cloud based technologies on Microsoft and Amazon Web Services towards hands on and certification.; Our Trainers are Microsoft Certified Trainers.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft M365 Suites
  • Amazon Web Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Administration of M365/AWS cloud platform for all Operating Systems; Configure the Cloud Management service.; Monitor and Manage the services.; Implement and manage Backup processes & Disaster-Recovery; Support PCI audits and proactive scanning; Manage apps and virtual cloud servers running on cloud platforms; Manage Backups and Disaster recovery for Servers and Databases; Optimization of Servers and Databases in the cloud; Management of IAAS , PAAS , SAAS and DAAS.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Administration of All Cloud platform for all Operating Systems; Provision of DEVOPS and Automation CI/CD; Configure the Cloud Management service.; Monitor and Manage the services.; Implement and manage Backup processes & Disaster-Recovery; Support PCI audits and proactive scanning; Manage apps and virtual cloud servers running on cloud platforms; Manage Backups and Disaster recovery for Servers and Databases; Optimization of Servers and Databases in the cloud

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: Penetration Testing
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Platinum - As Gold, plus enhanced Service Levels, including 24x7 Account Manager Access, Incident management, named technical lead and architectural review. ; Gold - As Silver, 4 Hours Systems Restoration from Backup, Antivirus Remediation Services, Cyber Attack Remediation, Monthly Patching, Proactive Management and 24x7 Service Desk.; Silver - As Bronze, plus Managed Antivirus patching, Monthly Patching, Proactive and Capacity management and 24x7 Service Desk.; Bronze - 0600:1800 Monday to Friday (excluding bank holidays) Systems support, account management and unlimited Systems monitoring and Server uptime maximisation.

Service scope

• Service constraints: None, Services Deliver as per SLA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Platinum - As Gold, plus enhanced Service Levels, including 24x7 Account Manager Access, Incident management, named technical lead and architectural review. ; Gold - As Silver, plus 4 Hours Systems Restoration from Backup, Antivirus Remediation Services, Cyber Attack Remediation, Monthly Patching, Proactive Management and 24x7 Service Desk. ; Silver - As Bronze, plus Managed Antivirus patching, Monthly Patching, Proactive and Capacity management and 24x7 Service Desk. ; Bronze - 0600:1800 Monday to Friday (excluding bank holidays) Systems support, account management and unlimited Systems monitoring and Server uptime maximisation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We have a functional workflow process with our online Web BOT service that routes request to requirements that cannot be resolved from the knowledge database
• Support levels: Platinum - As Gold, plus enhanced Service Levels, including 24x7 Account Manager Access, Incident management, named technical lead and architectural review. ; Gold - As Silver, 4 Hours Systems Restoration from Backup, Antivirus Remediation Services, Cyber Attack Remediation, Monthly Patching, Proactive Management and 24x7 Service Desk. ; Silver - As Bronze, plus Managed Antivirus patching, Monthly Patching, Proactive and Capacity management and 24x7 Service Desk. ; Bronze - 0600:1800 Monday to Friday (excluding bank holidays) Systems support, account management and unlimited Systems monitoring and Server uptime maximisation.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft M365 and Amazon Web Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Security Administrator
  • Azure Security Administrator

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Social Cohesion by reducing economic inequality, we promote a sense of shared identity and mutual support among diverse social groups. This cohesion fosters trust, cooperation, and stability .; Ensuring equality of Opportunity to ensures that every individual has a fair chance to succeed regardless of their background through Addressing economic inequality to help open up avenues for equal access to education, healthcare, employment, and resources, allowing everyone to pursue their goals and aspirations on an even playing field.; Empowerment of individuals and promoting quality of life by narrowing the economic gap, we enhance the overall quality of life for all members of society. Improved access to resources, better healthcare, education, and living conditions contribute to the well-being of individuals and communities.

  Equal opportunity

  We encourage social value in areas of equal opportunity by;; Promoting Fairness and Justice; Encouraging Diversity and Inclusion; Boosting Economic Growth; Encouraging Social Cohesion and Harmony.; Empowering Marginalized Groups.; Promoting Innovation and Creativity. ; Long-Term Social Development to ensure sustainable social development, by investing in education, training, and support systems that promote equal access, societies can create a foundation for long-term growth and prosperity for all individuals.

Pricing

• Price: £450 to £900 a user
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sola.famoriyo@imperfconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.