EMIS Ltd

EMIS Health - EMIS Academy

EMIS Academy is a subscription based digital learning platform allowing you to take the power of learning into your own hands by providing 24/7 access to the latest interactive training resources to enhance, optimise and transform your ways of working with our software and solutions.

Features

• Access to online training via browser
• Interactive Learning
• Access exclusive webinars and training sessions with an EMIS Trainer
• View learning reports to gain understanding of progress
• Earn Digital Rewards

Benefits

• Support Staff development
• Guidance available anytime and anywhere via browser
• Manage learning across single team, group or organisation
• Gain CPD points with a selection of our certified courses
• Badges and Certificates for completed activities

£0.00 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@emishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

599218496447969

Contact

Bid Team
0113 380 3000
bids@emishealth.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no planned maintenance arrangements in place. Where possible we will attempt to perform any maintenance changes out of core hours and keep any disruption to a minimum as well as informing end users, through in system messaging, of any planned maintenance.
• System requirements:
  • Wi-FI Access
  • A subscription to EMIS Academy is required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response within 1 working day for all issues logged between 8am and 5pm (UK time) on working days (excluding UK statutory holidays). Any Issues logged on outside of these hours and on weekends will be pick up on the next working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None or don't know.
• Onsite support: Yes, at extra cost
• Support levels: Our first line support will triage and manage all general incidents, with a second line support team available for escalation of complex incidents or account issues. There is no additional cost for support services as it is included in the price.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: When the user first logs into the service they will be prompted to take a tour of the platform, this tour covers basic access instructions aswell as navigation. In addition to this the learner can access the help guides available on the platform.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Should a customer wish to end their EMIS Academy subscription (contract) they will retain access to the platform until the contract end date during which time they will be able to access and download training certificates to store locally for their ongoing use by selecting and downloading each certificate they wish to retain.
• End-of-contract process: They will retain access to the platform until the contract end date during which time they will be able to access and download training certificates to store locally for their ongoing use by selecting and downloading each certificate they wish to retain.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no key differences when accessing the platform via a mobile device, but the platform user interface is mobile friendly.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: We currently have a scaling service in place which allows the traffic on the platform to flex in line with demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage report can be provided per user.
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users will be able to access and download training certificates to store locally for their ongoing use by selecting and downloading each certificate they wish to retain.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The server and System are guaranteed to be available at least 99.5% of the time from 8am to 10pm, excluding scheduled maintenance agreed with the Customer in advance and faults which are beyond Titus Learning’s reasonable control including but not limited to Force Majeure Events.
• Approach to resilience: This information is available on request
• Outage reporting: The moment EMIS becomes aware of a system outage we would report this to our support and maintenance partner for EMIS Academy, Titus Learning. Resolution of Critical Issues where the issue is under Titus Learning's control is within 24 hours after EMIS notifies Titus Learning of that Critical Issue. Resolution to a satisfactory level of non-Critical Issues within 3 days after EMIS notifies Titus Learning of that non-Critical Issue.; ; End Users will be notified by email alert of any ongoing system outage as well as at the point of resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have different account levels set up for staff and customers. Some staff members have administrative accounts allowing them to change the appearance and add content collateral to EMIS Academy this involves logging in with MFA, while others have elevated access only allowing them to update certain parts. Our customers are set up as Super User, Manager or Learner giving them access to the front-end data.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Originally certified on 08/07/2004, last revised on 15/06/21
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Data Security and Protection Toolkit (NHS Digital)
  • IG Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We conform to the NHS IG policies relating to data handling and security.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Processes comply with ISO 20000 and follow ITIL v3 framework.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Compliance with an accreditation to ISO 27001 audited twice yearly by BSI
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Compliance with an accreditation to ISO 27001 audited twice yearly by BSI
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Processes comply with ISO 20000 and follow ITIL v3 framework

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  EMIS employees are educated annually on environmental matters with an emphasis on personal responsibility regarding energy consumption and waste management. This is supported by relevant policies, such as EMIS’s Group Environmental Policy Statement and company benefits, e.g. during 2021 the Group launched a salary sacrifice scheme for employees to lease electric cars and for individuals to fund tree planting with Ecologi, who provide a route for organisations and individuals to fund climate action projects.; Through Ecologi, EMIS planted 25 saplings for each new employee who joined the business during the previous twelve months, resulting in approx. 7,300 new saplings planted in countries badly affected by deforestation.

Pricing

• Price: £0.00 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@emishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.