AVMI KINLY LTD
Cloud Implementation Services
Professional Services - Implementation Service for customer supplied licence, standards-based and BYOD videoconferencing capable devices/systems.
Features
- Implementation and deployment of:
- Cloud Based Video Conferencing Virtual Rooms
- Platform and Browser Interoperability
- IP (H.323 ), Audio (PSTN), and SIP device compatible
- User Devices PC’s, Macs, iPad, iPhone & Android devices
- WebRTC, Teams, Google, Zoom, Webex, Cisco
- Standard Based Video Endpoints
- Outlook, Google Calendar Integration
- Video and Audio Streaming
Benefits
- Experienced Implementation Team
- Multi Platform Qualified Team
- Security Cleared Team
- Service Improvement & Development Team
- Kinly Project Management
- Kinly Design Management
- Kinly Product Specialists
Pricing
£350 to £1,400 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud.requests@kinly.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 9 9 3 3 0 6 4 7 4 6 7 9 2 8
Contact
AVMI KINLY LTD
Andrew Littlewood
Telephone: 0845 2626200
Email: gcloud.requests@kinly.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Training specific to the services described in the Service Definition Document.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Review of existing technologies and services:
Meeting space technologies used locally (and globally where appropriate) and supporting infrastructure and services
Facilities / real estate policy in general, furniture strategy and project design, procurement and management approach (including globally where appropriate)
User feedback (including globally where appropriate)
Surveys / audit of existing meeting spaces (including globally)
Review of requirements going forward:
Communications strategy going forward, including unified communications, collaboration applications, wireless and security, etc. (including globally )
Facilities / real estate plans for activity based working / remote working / open plan, standardization, estate rationalization etc. (including globally )
Presentation of options for consideration:
Technologies adopted by other organisations
Emerging technologies and visits to interesting vendors
Review of architectural options for catalog (e.g. breadth, modularity, best of breed vs. vendor focus, etc.)
Customer catalogue architecture design and review including:
Cost analysis
High level prototyping and lab testing where required
Exploring feasibility of preferred options with IT security / networking / radio frequency teams and with facilities / real estate
Plan works required to deliver detailed technology designs in line with the chosen catalogue.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Support defined by the services offered in the Service Definition Document.
Service scope
- Service constraints
- Kinly will assist customers with problems using the service, however, we don't guarantee the service will be compatible with all user devices. Kinly is responsible for the core infrastructure to the perimeter of the customer network. In cases where customer connectivity fails, Kinly will confirm proper service operation by testing. Kinly will not be responsible for customer hardware or software. Kinly will not remotely connect to nor attempt to remotely resolve software issues on customer-owned devices.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 1 hour response by telephone/e-mail. Monday to Friday 08:00to 18:00 exc. Bank Holidays
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Kinly undertakes to:
• Maintain a log of all calls; opening a ticket for new faults and providing case reference where applicable.
• Provide technical support between 8:30 AM and 18:00 PM Mon-Fri (except when closed for public holidays)
• Kinly seeks to clear enquiries and incidents as soon as practically possible.
• Remote support may be used for customer questions and assistance, including the use or application of videoconferencing systems and connectivity features. Remote support may also be used for remote diagnostics and troubleshooting. In the event of equipment failure discovered by the customer, the help desk will provide technical isolation and resolution through diagnostics and the performance of fault isolation procedures (troubleshooting) with the customer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 19/09/2023
- What the ISO/IEC 27001 doesn’t cover
- All of our IT services including Cloud are covered by our ISO 27001 certification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard
- PCI DSS accreditation date
- 19/09/2023
- What the PCI DSS doesn’t cover
- All included
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fighting Climate Change
We are fully committed to achieving net zero emissions by 2050 and are already working to reduce GHGs across our business. In 2023, we committed to the Science Based Targets initiative and have net zero targets across all our global operations; we will be net zero across scopes 1 and 2 by 2035, and scope 3 by 2050.
Our approach to achieving this in the UK is set out in our Carbon Reduction Plan, which is based on PPN 06/21 and associated guidance and reporting standards.
Kinly carbon reduction initiatives include:
• Changing to carbon-free electricity supply contracts across our business
• Managing calls and signage to minimise energy usage during idle periods, e.g. overnight or weekends.
• End points supplied by Cisco in 100% recyclable packaging with no foam, consuming 70% less power compared to older models.
• Ensuring that firmware and software upgrades are installed, after suitable assurance testing, to maximise efficiency.Tackling economic inequality
Tackling Economic Inequality via…. Veteran’s Programme
In 2018, Kinly introduced an initiative that actively focuses on employing and re-training Armed Forces Veterans to perform a wide variety of roles within the AV industry. This program has been one of the most successful programs we have run with both the Veterans and the business benefiting greatly. The Veterans join Kinly and train in a number of areas culminating in completing their CTS (Certified Technical Specialist) Accreditation.
Veterans have settled with their families in a wide variety of regions across the UK, this helps Kinly maintain valuable skilled resources into these regions and also helps by supporting the local economy.
Not only is this a valuable initiative, supporting former service men and women in making the transition to civilian life, but in addition, Kinly and our clients benefit from the skills and expertise of some of the most highly trained technicians in our sector as a result.
Graduate Programme
To ensure Kinly continues to deliver against its own standards of excellence and quality, we have developed a partnership with local University’s in England offering courses and education in audio-visual, multimedia digital media production & other related subjects. Kinly’s scheme provides the opportunity for placement and work-experience for students. Our objective is to inspire and develop these individuals, whilst also giving them the opportunity to work across design, rack-build, install and commissioning teams within Kinly enabling them to develop a thorough understanding of all aspects of the industry and potentially a challenging and rewarding vocation after graduation.
At Kinly, we believe by attracting and retaining the brightest young talent we are helping to develop the next generation of innovators ensuring that we remain at the forefront of the evolution of audio-visual technologies and digital communications, for years to come.Equal opportunity
Equal Opportunities
Kinly works in partnership with a number of organisations strategically in relation to equal opportunities, inclusion and diversity. In 2023 Kinly developed a new partnership with Women in Tech with the aim to promote and encourage more females into technical roles, we create content including blogs, social media adverts and advertise our roles through this initiative globally in 2023 we have increased our female population by 2%.
We are an accredited Disability Confident employer and use their scoring cards to ensure we are improving our network with talent who have visible and non-visible disabilities. Lastly, we were awarded a silver award from the Armed Forces Covenant in their Employer Recognition Scheme; the aim is to become Gold accredited in the next 18 months.
We are also proud to partner with suppliers and distributors in regard to DEI, we chaired the first ever AV roundtable in September 23 and are working with those in the industry to hold more of these events in 2024 and to ensure that as an AV Community we are continuously evolving.
Finally, we are proud to have become the latest global member of Neurodiversity in Business (NiB). NiB is an international business-led forum functioning as an industry group for organisations to share industry best practice on neurodiversity recruitment, retention and empowerment. Its aim is to create a corporate environment where neurodivergent people are not only understood but form an invaluable part of the working culture.Wellbeing
Wellbeing
Kinly has developed an employee wellbeing policy to manage its obligations to maintain the mental health and wellbeing of all our employees; thereby becoming a responsible employer. It covers Kinly’s commitment to employee health, the responsibilities of managers and others for maintaining psychological health, communicating and training on health issues, and our commitment to handling individual issues.
Kinly recognises that wellbeing and performance are linked. Improving employees' ability to handle pressure and to balance work and home life will ultimately lead to improved individual and company performance.
Kinly supports the ‘Time to Talk day’ initiative as part of its ongoing commitment to staff Mental Health Awareness. We are supporting a day when everyone is encouraged to take part in a conversation about mental health and colleagues are encouraged to take some time out of the day to stop working and focus on their Mental Health and Wellbeing.
Pricing
- Price
- £350 to £1,400 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud.requests@kinly.com.
Tell them what format you need. It will help if you say what assistive technology you use.