Campbell Consulting

Envisage CMS Website Support & Development

This service covers technical support and ongoing maintenance for websites and digital services built on the Envisage Content Management System. All work takes place in the UK at our Bournemouth office.

Features

• Online ticketing system for logging incidents
• Ad-hoc support or retainer packages available
• Out of hours support and peak assistance offered
• Full deployment schedule for fixes with all steps and tasks
• Proactive patch & security fix applications
• On site engineer visits available

Benefits

• Rapid issue resolution with minimal impact to business critical systems
• Secure and robust deployment procedures
• Pay as you go option reduces unnecessary expenditure
• Fully documented incident audit trail
• Monthly stats provided to show level of service usage

£350 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@campbellconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

599700504448246

Contact

Ian Campbell
01202 065711
hello@campbellconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: Dependant on specific requirements we offer as much planning as needed. All solutions have a statement of works and all deployments have a method statement including rollout and rollback plans.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide training on the Envisage CMS both from an end user 'content editor' and .NET developer perspective.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service is dependent based on individual requirements, we can complete the a whole migration process from planning, migration, through to live switch over.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and testing is at the forefront of all support and maintenance activity. This includes the following:; • Requirements mapping,; • Test planning,; • Test driven development (Unit testing),; • Pair programming,; • Peer review,; • Thorough change control process,; • Ongoing review and staged testing & QA processes,; • Performance and load testing,; • Browser and device testing,; • Failover, scaleability and recovery process testing; • Release management

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support is provided for Microsoft Windows Server 2003+ and Windows based web technology including Microsoft SQL Server, IIS and the Envisage CMS framework.

Service scope

• Service constraints: No contraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response within 1 hour on weekdays 9am - 5pm.; ; Extended support hours can be available depending on requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels vary per client or specific requirements. There are no fixed packaged and all can be tailored for your needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Our business provides work to many people who lost their jobs due to Covid-19

Pricing

• Price: £350 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@campbellconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.