SAPPHIRE TECHNOLOGIES LIMITED

Managed SIEM

Operating 24x7x365, Sapphire provides centralised monitoring, analysis, and management of security events and incidents within a client's IT infrastructure. We have three fully managed SIEM offerings depending on customer requirements, each offering greater levels of visibility and response, and all managed by skilled cybersecurity specialists.

Features

• Fully Managed UK based SOC with disaster recovery
• Cross-platform threat detection, System Monitoring, Cloud Infrastructure monitoring
• End-to-end case management
• Statistical analysis of log data and Integrated Threat intelligence ecosystem
• Key user monitoring
• Quarterly reviews, monthly reporting and robust SLAs
• Customer facing dashboards
• Log data collector
• Host, systems availability, process, file integrity, windows, user activity monitoring
• User and entity behaviour analysis

Benefits

• Provides real-time threat detection
• Centralises monitoring and management
• Ease of deployment and flexibility
• Streamlines compliance management
• Enables threat intelligence integration
• Expertise delivered by skilled cybersecurity specialists
• Enhances visibility into your organisation's security landscape.
• Manages alerts and notifications when suspicious or malicious activity occurs
• Reduces complexity and costs associated with in-house management

£60,000 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

599759642797972

Contact

Katie Smith
0845 58 27001
info@sapphire.net

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint protection
  • Threat Intelligence Analysis Platform
  • Platform Security
  • Secure Cloud
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None, as the service will be defined during the project scope.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We triage all incidents and requests within 15 minutes, and respond according to SLA priorities
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Level 1 - Sapphire Helpdesk; The first point of escalation should always be the Sapphire HelpDesk and escalation must be separate from the initial call to log the fault. The Cloud customer must obtain a case reference number for the fault.; ; Level 2 - Sapphire Professional Services Manager; This is the second point of escalation in the event of the HelpDesk being uncontactable or an increase in call priority being required. The Cloud customer should quote the case reference number provided.; ; Level 3 - Sapphire Business Services Director; This is the third point of escalation in the event of the Manager being uncontactable or a further increase in call priority being required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 12/09/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need ; ; We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and it’s mitigation which is inclusive of Sapphire customers and partners.

  Covid-19 recovery

  We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings.

  Equal opportunity

  We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists, and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.

  Wellbeing

  We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.

Pricing

• Price: £60,000 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.