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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. MY Compliance Management
MY COMPLIANCE MANAGEMENT LTD

MY Compliance Management

SaaS Safety Management System, enabling organisations to manage all aspects of their HSQE Health, Safety, Quality and Environmental compliance, in addition to Permits to Work, Property and Asset compliance, Subcontractor Management and Training records, with the option of integrated eLearning from iHasco

Features

  • Action tracking and task management
  • Offline reporting for incidents and accidents
  • Auditing, checklists, inspections with offline mobile app
  • Email notifications and reminders across the modules
  • Manage your Risks and COSHH

Benefits

  • Manage all HSEQ compliance in one solution
  • Mobile apps provide offline reporting, auditing and risk assessments
  • Trend analysis to improve compliance across the whole business

Pricing

£1,850 a unit a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@my-compliance.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 0 0 0 5 3 1 9 6 8 8 8 7 1 3

Contact

MY COMPLIANCE MANAGEMENT LTD Chris Fuller
Telephone: 01726 216996
Email: enquiries@my-compliance.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Support is provided 9-5 UK Monday to Friday, with limited support outside these times
System requirements
Chrome or Edge Browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Usually respond within 24 business hours. We try to reply within 2 hours where possible.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Website chat is manned during business hours and we do not use a bot during this time. You can ask any questions, book a support call or request further information.
We can also screen share and voice call via the web chat for additional support.
Web chat accessibility testing
This is currently on the roadmap for continual improvement
Onsite support
Yes, at extra cost
Support levels
Every account will have a dedicated Customer Support Manager assigned for the duration of the service contract.
They will create a training and support plan unique to that account and provide full onboarding to the Account Administrators of the software. We also provide access to our online training platform to these users to enable training outside of business hours.

This support is identical for all customers and is not restricted or chargeable.

We do offer additional implementation support at £600/day (+vat) to aid the customers in their form creation and data entry. This is not mandatory and not necessary for most accounts.
Support available to third parties
No

Onboarding and offboarding

Getting started
A dedicated account manager is included within your subscription and will initially train your core Admin Admin users on how to set the software up so that you can do so and then roll the system out to the wider workforce.
eLearning courses on the modules have been developed to support the onboarding process and there is an intuitive help within the software with a selection of .pdfs and videos to support you,
Once live, the dedicated account manager will continue to support you throughout your subscription.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Our software acts as a framework to manage your data. Your data remains your data and can be extracted at any point during an active subscription without charge and by (you) the end user.

The majority of data tables have both a csv and pdf export and combined with custom reports allows you to retrieve any information in a format to suit.

Whilst any original documents uploaded can be downloaded in their original format via the documents module.
There is no charge for this as you will be responsible to retrieving this data, although should your account expire there will be an additional charge (possibly up to the equivalent of a current annual subscription).
End-of-contract process
Your dedicated account manager will conduct monthly reviews with you throughout your susbription and a final review prior to your renewal date to confirm that you are happy to renew.

Your licence to this service will automatically renew at the end of each twelve (12) month period. If you do not wish to renew at the end of this period you will need to inform MY Compliance Management Ltd of such at least 30 days before the end of your Licence Period. Failure to do so will result in an automated renewal and you will be liable for payment of a service charge to cover the next Licence Period of twelve (12) month

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We have 5 dedicated mobile Apps which enable the workforce to work remotely and offline, syncing with the main portal when they choose (or have a WiFi connection).

These apps will work on IOS or Android or any tablet with Wifi connection.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The API allows requests to the database for records from systems like Power Bi. It is chargeable at £500/year (+vat)
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Most modules allow a number of customisation features from creating options for existing mandatory fields to the creation of new fields (various types) and their placement in different forms.
Users can add logos to display on screen and pdf outputs.

Scaling

Independence of resources
We use multiple server instances which are monitored for traffic to increase and decrease server requirements when needed

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The majority of data tables have both a csv and pdf export and combined with custom reports allows the user to retrieve any information in a format to suit them.

Any original documents uploaded can be downloaded in their original format via the documents module.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our data is hosted and managed by AWS so availability will be in line with their systems. We have planned maintenance where the server is never offline but just inaccessible during set windows.
Approach to resilience
Available on request
Outage reporting
Email alerts to primary users

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is only provided to relevant roles within team and monitored and reviewed by directors
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are currently undergoing ISO27001 certification which should be fully certified by the end of 2022
Information security policies and processes
We adhere to set security polices which all employees follow and are communicated clearly. Staff are supervised and trained accordingly

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
CHange management is tracked through dedicated tools and changes are continually assessed and tested for vulnerabilities especially for any database changes
Vulnerability management type
Undisclosed
Vulnerability management approach
Continually reviewed by IT security team, and server level these are managed by AWS
Protective monitoring type
Undisclosed
Protective monitoring approach
Immediate response to incidents
Incident management type
Undisclosed
Incident management approach
We have a set incident management process designed in line with our security policy

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

We have an equal opportunity policy which is followed throughout the organisation

Pricing

Price
£1,850 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
14 day full access trial (excludes pdf downloads) with access to all 16 modules and 5 mobile apps
Link to free trial
Www.my-compliance.co.uk/users/register

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@my-compliance.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.