MY COMPLIANCE MANAGEMENT LTD

MY Compliance Management

SaaS Safety Management System, enabling organisations to manage all aspects of their HSQE Health, Safety, Quality and Environmental compliance, in addition to Permits to Work, Property and Asset compliance, Subcontractor Management and Training records, with the option of integrated eLearning from iHasco

Features

• Action tracking and task management
• Offline reporting for incidents and accidents
• Auditing, checklists, inspections with offline mobile app
• Email notifications and reminders across the modules
• Manage your Risks and COSHH

Benefits

• Manage all HSEQ compliance in one solution
• Mobile apps provide offline reporting, auditing and risk assessments
• Trend analysis to improve compliance across the whole business

£1,850 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@my-compliance.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

600053196888713

Contact

Chris Fuller
01726 216996
enquiries@my-compliance.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Support is provided 9-5 UK Monday to Friday, with limited support outside these times
• System requirements: Chrome or Edge Browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usually respond within 24 business hours. We try to reply within 2 hours where possible.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Website chat is manned during business hours and we do not use a bot during this time. You can ask any questions, book a support call or request further information.; We can also screen share and voice call via the web chat for additional support.
• Web chat accessibility testing: This is currently on the roadmap for continual improvement
• Onsite support: Yes, at extra cost
• Support levels: Every account will have a dedicated Customer Support Manager assigned for the duration of the service contract.; They will create a training and support plan unique to that account and provide full onboarding to the Account Administrators of the software. We also provide access to our online training platform to these users to enable training outside of business hours.; ; This support is identical for all customers and is not restricted or chargeable.; ; We do offer additional implementation support at £600/day (+vat) to aid the customers in their form creation and data entry. This is not mandatory and not necessary for most accounts.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A dedicated account manager is included within your subscription and will initially train your core Admin Admin users on how to set the software up so that you can do so and then roll the system out to the wider workforce. ; eLearning courses on the modules have been developed to support the onboarding process and there is an intuitive help within the software with a selection of .pdfs and videos to support you,; Once live, the dedicated account manager will continue to support you throughout your subscription.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our software acts as a framework to manage your data. Your data remains your data and can be extracted at any point during an active subscription without charge and by (you) the end user. ; ; The majority of data tables have both a csv and pdf export and combined with custom reports allows you to retrieve any information in a format to suit.; ; Whilst any original documents uploaded can be downloaded in their original format via the documents module.; There is no charge for this as you will be responsible to retrieving this data, although should your account expire there will be an additional charge (possibly up to the equivalent of a current annual subscription).
• End-of-contract process: Your dedicated account manager will conduct monthly reviews with you throughout your susbription and a final review prior to your renewal date to confirm that you are happy to renew.; ; Your licence to this service will automatically renew at the end of each twelve (12) month period. If you do not wish to renew at the end of this period you will need to inform MY Compliance Management Ltd of such at least 30 days before the end of your Licence Period. Failure to do so will result in an automated renewal and you will be liable for payment of a service charge to cover the next Licence Period of twelve (12) month

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We have 5 dedicated mobile Apps which enable the workforce to work remotely and offline, syncing with the main portal when they choose (or have a WiFi connection). ; ; These apps will work on IOS or Android or any tablet with Wifi connection.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API allows requests to the database for records from systems like Power Bi. It is chargeable at £500/year (+vat)
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Most modules allow a number of customisation features from creating options for existing mandatory fields to the creation of new fields (various types) and their placement in different forms. ; Users can add logos to display on screen and pdf outputs.

Scaling

• Independence of resources: We use multiple server instances which are monitored for traffic to increase and decrease server requirements when needed

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The majority of data tables have both a csv and pdf export and combined with custom reports allows the user to retrieve any information in a format to suit them.; ; Any original documents uploaded can be downloaded in their original format via the documents module.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our data is hosted and managed by AWS so availability will be in line with their systems. We have planned maintenance where the server is never offline but just inaccessible during set windows.
• Approach to resilience: Available on request
• Outage reporting: Email alerts to primary users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is only provided to relevant roles within team and monitored and reviewed by directors
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are currently undergoing ISO27001 certification which should be fully certified by the end of 2022
• Information security policies and processes: We adhere to set security polices which all employees follow and are communicated clearly. Staff are supervised and trained accordingly

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CHange management is tracked through dedicated tools and changes are continually assessed and tested for vulnerabilities especially for any database changes
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Continually reviewed by IT security team, and server level these are managed by AWS
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Immediate response to incidents
• Incident management type: Undisclosed
• Incident management approach: We have a set incident management process designed in line with our security policy

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  We have an equal opportunity policy which is followed throughout the organisation

Pricing

• Price: £1,850 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 14 day full access trial (excludes pdf downloads) with access to all 16 modules and 5 mobile apps
• Link to free trial: Www.my-compliance.co.uk/users/register

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@my-compliance.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.