Somerford Associates Limited

Delinea - Privilege Manager - (Zero Trust & PEDM)

Privilege Manager is the most comprehensive endpoint privilege elevation and application control solution, capable of supporting enterprises and fast-growing organizations at cloud scale. Removing excess privileges from endpoints prevents malware attacks, policy-based application control keeps people productive, and actionable reporting demonstrates progress and compliance to executives and auditors.

Features

• Implement and enforce least privilege
• Create flexible granular application control policies & deployment configurations
• Application Discovery for Administrative or Root Privileges
• Automated Local Account Password Rotation
• Centralised Application & Execution Event Logging
• Child Process Control
• End-user Justification/Admin Approval Workflow, Block, Elevation, Justification, Monitoring Policies
• Windows & Mac Account Discovery on Workstations
• End Point Monitoring, Application Quarantine, Sandboxing, & Isolation
• Local Admin Rights Removal, Local Account/Group management & Activity Auditing

Benefits

• Improve Security, Protect privileged access to tighten your attack surface
• Unburden IT Teams, Control PAM easily with a simplified interface
• Meet Compliance Mandates, Avoid breaches & significant financial penalties
• Scale your PAM, Deploy elastically within Delinea’s enterprise-secure architecture
• Lower IT support costs
• Deploy in Cloud at speed & scale with faster ROI
• Easy to Use - simplified interface, OOB templates & reports
• Available on AWS Marketplace

£39.82 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

600092686571521

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Delinea Platform.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Windows Server 2012 R2 or newer.
  • Directory services agent: Windows 2016 or Windows10 with 50Mb RAM/Disk
  • Inbound port 5593
  • Endpoints:
  • Mac: macOS 10.15
  • Windows desktops: Windows 10 or newer
  • Windows Server 2012 R2 or newer
  • Unix/Linux: CentOS 7+, RHEL 7+, Oracle Linux 7+, Ubuntu 18.04+

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Delinea offers a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. We also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. We also have professional services who can help with installations, configurations and provide in-person training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Use inbuilt functionality to export data in CSV, XML & Zip format. Reports can also be saved in CSV & PDF formats.
• End-of-contract process: Clients have 30 days to export their data, as per MSLA, using in-built features, after 30 days the instance and data will be deleted using MS Azure secure delete protocols.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop is preferred and more feature rich.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Interface is a WEB Gui
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: In-house AT users that perform some limited testing.; Delinea also use tools for AT testing:; Axe Dev Tools are used for accessibility scanning and pipeline automation. For manual testing, we use both nvda and jaws. ; ; The WCAG 2.1 Report can be found here:; https://docs.delinea.com/online-help/privilege-manager-accessibility/start.htm
• API: Yes
• What users can and can't do using the API: Privilege Manager has limited API capabilities details of which can be found here https://docs.delinea.com/online-help/privilege-manager/api/index.htm
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Your logo can be uploaded via Platform and the colour scheme can be amended to match corporate colours via the system setting plus the Dark & Light mode options.

Scaling

• Independence of resources: Privilege Manager production environment is set up to our defined baseline with load balancing to automatically scale with increased resource demand. Azure resources are dynamically allocated as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Inbuilt report and PBA
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Delinea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Use inbuilt functionality to export data in XML or CSV format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • ZIP
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • ZIP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime availability and 99.99% as part of the Delinea platform as per MSLA Service Level Addendum. Please see https://delinea.com/legal for more information and service credit information.; ; Service credits can be applied upon written request as per MSLA Service Level Addendum.
• Approach to resilience: Privilege Manager Cloud utilizes Azure SQL Databases, which are based on SQL Server Database Engine architecture adapted for the cloud environment in order to provide 99.9% availability. The architectural model is based on a separation of compute and storage and model relies on high availability and reliability of Azure Premium Storage that transparently replicates database files and guarantees no data loss if underlying infrastructure failure happens. Premium storage utilizes locally redundant SSD storage for replication. Locally redundant storage keeps three copies of the data within a single region. For regional disaster recovery, full database backups are performed weekly, differential database backups are performed approximately every 12 hours, and transaction log backups are performed every 5-10 minutes to protect the customer's business from data loss. The backups are stored in geo-redundant storage for 35 days.; Privilege Manager Cloud uses Failover Groups with geo-replication which asynchronously replicates data from the primary region to a paired secondary region located in an alternate Azure region. The asynchronous replication results in a 5-second RPO in the event of failover. A critical component for many customers is auditing. Because of the data loss during a failover event, failovers are not performed immediately.
• Outage reporting: Yes public dashboard, available at https://status.delinea.com/; Alerts to subscribed users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User logins to the service can be authenticated via Federated services, eg Active directory, local account, Secret server or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options; ; The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support.; ; See https://trust.delinea.com/?itemName=access_control&source=click&itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 08/08/2023
• What the ISO/IEC 27001 doesn’t cover: The only 2 control objectives that are not in scope:; 11.1.4 Protecting against external and environmental threats. We leverage Azure and AWS physical datacentres, and they manage the physical and environmental controls for these facilities.; 11.1.6 Delivery and loading areas. We do not manage delivery and loading areas of the facilities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Delinea is ISO27001 accredited and SOC2 audited. Our software is Common Criteria, FIPS 140-2, CSA STAR, and NIST-compliant. Delinea is also GDPR-compliant. Delinea is also Data Privacy Framework. Please see our trust centre for more information https://trust.delinea.com. We are currently undergoing Fedramp certification and updating some of our accreditations.
• Information security policies and processes: Delinea follows the ISO27001 framework and the controls are validated by SOC2 type II Audit. We also follow NIST Cybersecurity framework. Delinea has a documented information security policy which is tested, reviewed and updated annually and approved by senior management and executive levels.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We follow an AGILE/SCRUM approach to development methodology with some small variations where needed. We use Visual Studio for development, Microsoft VSO (Git) for Source Code Control, and YouTrack for user story/Scrum management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scans occur before every major application release and as needed as part of our SSDLC. We also monitor and protect against the most critical web application security risks,like SQL injection,cross site scripting,OWASP Top 10 and Automated Top 20 threats. Our threat data is continuously updated to protect against the latest attacks.We are subscribed to threat newsletters and vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT. When these feeds are updated we review them and take necessary action if there are any findings. We also subscribe to direct vulnerability feeds for software vendors we use if they provide them.​
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We perform regular vulnerability & penetration testing, monitor threat data and updates. When a security report is filed from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and given a CVSS score. If the vulnerability is of a certain rating, it is addressed immediately. The assessment then is evaluated by a team lead. If any reported are valid, the response to that item includes when the issue will be addressed and temporary security measures that can be taken. The customer response must take place within 24 hours from receiving the request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have incident management plan which is based on ISO27001 and NIST and is SOC2 Audited.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; ; As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Tackling economic inequality; ; Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and reskill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Equal opportunity; ; Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Wellbeing; ; Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work.

Pricing

• Price: £39.82 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial license for 30 days.
• Link to free trial: https://delinea.com/resources?t=trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.