simoda Ltd

Network Readiness Assessment for RingCentral EX & CX IaaS Implementation

Our service conducts thorough assessments of local and wide area networks to support unified communication traffic and deploy Quality of Service in enterprise networks. We guarantee adherence to RingCentral standards, delivering a comprehensive network readiness report that includes customised modifications and recommendations for Ring EX & CX services.

Features

• Comprehensive Assessment : Evaluates readiness of your network
• Bandwidth Capacity Testing : Ensures network can handle additional load
• Connection Quality Evaluation : Assesses your network connection’s quality
• Bandwidth Upgrade Recommendations : Provides necessary bandwidth upgrade suggestions
• Network Device Configuration : Configures network devices for optimal QoS
• Infrastructure Integration : Integrates fax lines, conference phones, etc
• Special Requirements Enablement : Enables requirements like direct dial pickup
• Expert Guidance : Provides professional guidance throughout assessment
• Strategic Roadmap : Offers a detailed implementation plan

Benefits

• Ensures network readiness for RingCentral EX & CX IaaS.
• Verifies network capacity , preventing future issues.
• Assesses network connection quality , ensuring optimal performance
• Provides bandwidth upgrade recommendations , aiding implementation preparation.
• Configures network devices , enhancing Quality of Service (QoS)
• Assists with infrastructure integration , ensuring seamless operation
• Enables special requirements , tailoring the service to your needs
• Offers expert guidance , ensuring understanding throughout the process
• Provides a strategic roadmap , aiding effective planning

£750 to £1,400 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

600119654976258

Contact

David Cook
0114 553 3600
publicsector@simoda.co.uk

Planning

• Planning service: Yes
• How the planning service works: To ensure the Ring EX & CX Service operates at peak efficiency, our Network Readiness Assessment meticulously evaluates and fortifies your network infrastructure. We conduct an exhaustive analysis of your existing network configuration, pinpointing potential choke points and areas ripe for enhancement to support the seamless functionality of Ring Central's communication solutions.; ; Our service encompasses a thorough appraisal of your bandwidth capacity, latency, jitter, and packet loss to affirm that your network is equipped to manage the high-calibre voice and video communication provided by Ring Central. Additionally, we scrutinise your firewall configurations, Quality of Service (QoS) settings, and other pivotal network components to certify they are fine-tuned for Ring EX & CX Service.; ; By proactively addressing these essential network parameters, our objective is to deliver a sturdy and dependable network environment, laying the groundwork for a smooth and effective deployment of Ring Central services. Our planning service represents the initial stride towards a transformative communication experience, ensuring your organisation is primed to harness the full potential of Ring EX & CX Service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We, at Simoda, provide tailored training plans designed to meet the unique needs of each client's services and solutions. Understanding the skills of the existing team early on is crucial, ideally during the mobilisation phase. Our formalised capability development approach can be customised as needed. Key features include establishing a clear baseline of current performance, setting out capability uplifts based on agreed career pathways, tracking progress and effectiveness, and providing a balanced mix of technical skills, general knowledge, and resilience training. Our approach includes various learning methods such as formal education, hands-on workshops, and collaborative projects, all underpinned by regular feedback. This training support is applicable to those interested in enhancing their expertise in services and solutions we offer.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Standard IT Support; Remote User Support; Standard Business Hours 9am – 5pm; 4 Hour Response; OS & Standard Apps Support; User Management; Annual Business Review; Procurement Support; Customer Portal; ; Premium IT Support; Remote User Support; 1 Hour Response; OS & Standard Apps Support; Extended Business Hours 8:30am – 5:30pm ; End User Software Install; 3rd Party Software Escalation Support; Patch Management; User Management; Pro-active System Monitoring ; Infrastructure Support; Quarterly Business Reviews; IT Budget Planning & Procurement Support; Customer Portal
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard IT Support; A user-based support contract concentrating on supporting desktop / laptop users operating systems & standard applications.; Remote User Support; Standard Business Hours 9am – 5pm; 4 Hour Response; OS & Standard Apps Support; User Management; Annual Business Review; Procurement Support; Customer Portal; ; Premium IT Support; A modern approach to solving business IT challenges where you need the comfort of professional no nonsense support, each user has unlimited IT support, infrastructure support is tailored to your environment.; Remote User Support; 1 Hour Response; OS & Standard Apps Support; Extended Business Hours 8:30am – 5:30pm ; End User Software Install; 3rd Party Software Escalation Support; Patch Management; User Management; Pro-active System Monitoring ; Infrastructure Support; Quarterly Business Reviews; IT Budget Planning & Procurement Support; Customer Portal; ; Specialist IT Support; A bespoke service for businesses who have specialist / complex requirements.; Line of Business Applications; Bespoke Applications; Complex Systems ; Legacy Systems; Global Locations; Bespoke Services

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Simoda, we are deeply committed to the Social Value objective of combating climate change. Simoda, an SME, is committed to fighting climate change and achieving Net Zero by 2040. We work with green IT solution providers like HPE and promote energy-efficient hardware, virtualisation, and renewable energy in data centres https://www.hpe.com/uk/en/living-progress/sustainable-it.html. We believe that every action, no matter how small, contributes to a larger impact. ; ; Our sustainability strategy includes establishing a baseline of our greenhouse gas emissions (5.49 metric tonnes for Scope 1 and 2.90 metric tonnes for Scope 2) and pursuing reduction strategies. We’re actively pursuing reduction strategies around travel and energy usage and leveraging analytics, technology, and AI to drive our operations towards our Net Zero target. We’re preparing to submit our emissions data and targets to the SME Climate Hub. Our overall emissions, which include partly gathered Scope 3 emissions that we’ve managed to calculate using available data, equate to 11.81 metric tonnes of CO2 annually. ; ; Our Sustainability Strategy can be requested. ; ; Offsetting Carbon Footprint: At Simoda, we have pledged to plant a tree for every new customer and employee as part of our carbon offset initiative, in partnership with Evertreen: Home - Evertreen We will be announcing this in May 2024. This initiative not only offsets our carbon emissions but also supports biodiversity and helps restore natural habitats across countries that have suffered from many years of deforestation and destruction. ; ; Landfill Waste Reduction: Simoda has implemented an effective office recycling scheme that plays a crucial role in our waste management on and off-side. Our team receive recycling training and we have appointed a recycling champion.

  Covid-19 recovery

  Simoda is supporting Covid-19 recovery by providing robust IT solutions that enable remote working, thereby helping businesses maintain continuity during and after the pandemic. They can also offer cloud services and cybersecurity solutions to ensure secure and efficient remote operations. ; ; Simoda Limited played a crucial role in supporting local Covid-19 recovery efforts, particularly in South Yorkshire’s NHS Clinical Commissioning Groups (CCGs) Nightingale Centre. Here’s how we contributed: ; ; Rapid Deployment of network services, routers and switches as part of the IT Infrastructure: Simoda responded swiftly to the urgent need for IT infrastructure in the newly established Covid-19 test centres. We provided the necessary connectivity and networking solutions, enabling these centres to become operational in a short space of time. This rapid deployment was critical in the early stages of the pandemic when testing was paramount. ; ; Customised IT Solutions: Understanding that each test centre had unique requirements, Simoda offered customised IT solutions. This included setting up secure and reliable internet connections, installing necessary hardware such as switches and routers. ; ; Technical Support and Maintenance: Beyond the initial setup, Simoda offered ongoing technical support and maintenance to ensure the smooth operation of these test centres. ; ; Impact: The impact of Simoda’s support was significant. The test centres were able to operate efficiently and effectively, contributing to the region’s Covid-19 recovery efforts. ; ; Simoda continues to support businesses, charities and the public sector with essential IT infrastructure and consultancy services, working with partners to ensure the best prices are achieved and projects can be delivered within required turnaround times.

  Tackling economic inequality

  Simoda is actively addressing economic inequality by fostering a diverse supply chain that includes SMEs, VCSEs, and charities. We are committed to providing affordable IT solutions to SMEs, thereby supporting their growth. We have also donated spare laptops and equipment to those in need. ; ; We are creating local employment opportunities and offering apprenticeships or internships to individuals from diverse and low socioeconomic backgrounds. Our commitment to social value is particularly focused on the South Yorkshire region, where our office is based. This is in response to the South Yorkshire Combined Authority’s report that identified Sheffield’s unemployment rate as 7.5%, approximately double the national average. https://www.southyorkshire-ca.gov.uk/SheffieldCityRegion/media/PDF-library/KADA-South-Yorkshire-Skills-and-Employment-Evidence-Base-v1-1-(002)-(2).pdf ; ; We are also aware of the significant increase in the number of Trussel Trust food parcels distributed in South Yorkshire between 2018-2019 and 2022-2023. In response, our team commits to an annual Christmas Foodbank appeal. We purchase items most needed and encourage our employees, suppliers and local businesses to contribute. ; ; At Simoda, we have a stringent anti-slavery statement in place. Despite being under the £36m threshold, we believe it is crucial to ensure our supply chain is free from slavery practices and human trafficking. https://www.simoda.co.uk/_files/ugd/d0d92b_503430dcd27641a7b98e7e08d14a35f2.pdf ; ; We are collaborating with local apprenticeship providers such as Baltic Apprenticeships and hosted our annual apprenticeship open day in March 2024. From this, we selected one full-time employee as an IT Support Technician and plan to recruit others throughout the year. ; ; We have established strong relationships with educational providers such as Sheffield Hallam University and Sheffield College. These collaborations enable us to tap into a pool of talented individuals. ; ; We are committed to creating job opportunities that are accessible to everyone, regardless of their socio-economic background. All our staff receive training and development appropriate to their skill level and role.

  Equal opportunity

  At Simoda, we are committed to promoting equality and diversity in our workforce. We have implemented policies to ensure equal opportunities in employment, skills development, and pay. We have updated our Equality, Diversity and Inclusion policy, which can be provided on request. Our recruitment strategy is designed to attract a diverse range of candidates, including those from disadvantaged or minority groups. We also provide regular training and development opportunities to all our employees, enabling them to acquire new skills relevant to their roles and progress within the company. ; ; We understand the importance of in-work progression and are committed to helping our employees, including those from disadvantaged or minority groups, move into higher paid work. We do this by providing them with opportunities to develop new skills relevant to their contracts. We offer a variety of training programs and workshops, and we encourage our employees to take advantage of these opportunities to enhance their skills and advance their careers. ; ; In terms of managing the risks of slavery, we have a stringent anti-slavery policy in place. We are proactive in identifying and managing any risks associated with slavery and human trafficking in our supply chain. We have started to conduct audits of our suppliers to ensure they adhere to our anti-slavery policy and take immediate action if any non-compliance is identified. We believe that it is our responsibility to ensure that our business operations are free from slavery practices, and we are committed to doing everything we can to achieve this. ; ; We are dedicated to promoting social value through our commitment to equality, diversity, and ethical business practices. We believe that by doing so, we can make a positive impact on our employees, our supply chain, and the wider community.

  Wellbeing

  At Simoda, we place a high value on the well-being of our staff. We believe that a happy and healthy workforce is key to our success. We have implemented a range of initiatives to support our staff’s well-being. ; ; We ensure that all staff are paid above the minimum wage and have flexible working arrangements to accommodate their personal needs, including flexibility for parents and school runs. We also hold weekly “Thoughts and Feelings” sessions where staff can share their experiences and discuss what went well or not so well during the week. This proves vital in sharing issues and successes across the team so that everyone feels involved and positive for the next week ahead. ; ; To promote work-life balance, we organise social events such as nights out for functional teams and trips, such as golf days, which are enjoyed by all. We also have a mental health first-aider available to provide support to staff when needed. ; ; In addition, we have introduced an initiative called “Fitness Truck”. Every Wednesday, staff have the opportunity to participate in a physical well-being and fitness training session. This initiative has proven to be highly beneficial in improving staff productivity and positivity. ; ; We also provide user-friendly IT solutions that reduce stress and improve the user experience. We make any necessary adjustments for home working, such as providing blue screens, to ensure our staff can work comfortably and efficiently. ; ; Through these initiatives, Simoda is committed to creating a supportive and positive work environment that prioritises the well-being of our staff. We believe that by investing in our staff’s well-being, we can foster a more productive and positive workplace.

Pricing

• Price: £750 to £1,400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.