The Public Service Consultants (trading as The PSC)

Data Science Services for Healthcare

Specialising in whole system modelling, predictive analytics, and data visualisation, we transform complex healthcare data into actionable insights for improved healthcare service planning, delivery, and management. Our experts empower you to understand your data, facilitating evidence-based decisions that enhance patient outcomes, drive operational efficiencies, and achieve strategic objectives.

Features

• Bespoke data science strategy development
• Multiple large-scale data set ingestion and analysis
• Multiple regression analyses
• Large scale data analyses including Python and R
• Presentation of data via PowerBI, Python, and open-source software
• Intuitive and user-friendly dashboards for performance monitoring
• Analysis of data to deliver actionable insights
• Solutions tailored to NHS operating context
• Health data management support
• Peer mentoring model to upskill team in data science techniques

Benefits

• Healthcare experts with extensive practical data science expertise
• Leverage data to unlock new insights and advance strategic objectives
• Distil complex data to make informed decisions
• Develop a data driven culture
• Identify opportunities to enhance service planning, management, and delivery
• Empower internal teams with capabilities to analyse complex healthcare data
• Flexible delivery options: remote or at your offices

£650 to £2,850 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thepsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

600125080704856

Contact

Catherine Mulcahy
020 39652033
hello@thepsc.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our multidisciplinary team of product experts, business analysts, service designers, software developers and technical architects, has extensive experience in supporting public service organisations implement cloud hosting and software services. We have successfully supported organisations all the way from Discovery to Live across multiple sectors, including healthcare, government, education and space.; Our plan includes:; • Support in planning from Discovery to Live, including a roadmap, timelines and costs; • Comprehensive market research and analysis; • Stakeholder mapping and engagement plan; • Product/service strategy development, with launch roadmap and milestone identification; • Business case development support (if required); • Rapid iterative and functional prototyping and testing; • Usability, accessibility, and functionality testing; • Risk identification, management, and contingency planning; • Bespoke go-to-market strategy, with launch execution and support; • KPI development, performance tracking, and optimisation ; • Peer mentoring model to upskill teams to manage and improve services; We have a 100% track record of passing GDS assessment and our plan ensures alignment with the GDS Service Standard and The Technology Code of Practice. We have experience with a range of cloud-native technologies. We are also a Microsoft Partner and are listed on the AWS Marketplace.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training throughout our projects and work with clients to identify their training needs and develop a detailed plan to monitor progress.; • Training course in digital skills - The PSC developed in-house training targeted at developing digital and user-centred design skills for the public sector. We have delivered this to dozens of Civil Servants, with set modules on agile ways of working and a ‘technical architecture 101’, as well as ongoing coaching.; • Continuous training providing throughout projects – we provide on-site coaching, facilitate group sessions, and conduct upskilling and confidence boosting sessions.; • Mentoring from experts – our larger network of experts provides support and knowledge transfer to in-house staff.; • Shadowing - we provide support in day-to-day activities and co-create a plan to establish development goals and processes to track them.; • Knowledge repository – we create a knowledge repository of the best practice tools and methodologies that we use, including user needs register, user personas, service maps etc., so that internal teams can master and utilise them moving forward.; • Wider knowledge sharing – we create/embed into wider communities of practice and host open sessions to share learnings and examples of best practice methodology.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide comprehensive migration services, helping you realise the scalability, accessibility, and cost-efficiency benefits of cloud solutions. We guide you through a seamless process, encompassing thorough assessment, detailed planning, risk identification, and execution with minimal disruption. Our rigorous testing, staff training, and post-migration support ensure a smooth transition.; Our migration plan includes:; • Migration of existing environments to cloud; • Legacy systems assessment to determine migration requirements; • Migration strategy development ; • Phased migration roadmap and key milestones; • Decomissioning of the legacy environment ; • Performance optimisation during and post-migration; • Peer mentoring model to upskill internal teams to manage future migrations; • Disaster recovery and business continuity planning; We have extensive experience delivering large legacy migrations across public services, ensuring migration is done with minimal disruption to users. ; We have a 100% track record of passing GDS assessment and our plan ensures alignment with the GDS Service Standard and The Technology Code of Practice. We have experience with a range of cloud-native technologies. We are also a Microsoft Partner and are listed on the AWS Marketplace.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance approach includes involving stakeholders, following the Government Service Standard, and maintaining transparency. We engage key stakeholders early, provide them with early sight of deliverables for feedback, create a plan to involve wider stakeholders, and report on performance regularly. ; Our team has the skills necessary to successfully deliver projects using agile principles. We undertake agile ceremonies such as daily stand ups, sprint planning, and retrospective sessions. We apply agile to comms with wider stakeholders (e.g. week notes, Show & Tells), allowing the team to work in the open and adjust priorities based on feedback. ; DevOps and software engineering tasks are tracked on project management tools, e.g., Jira, Trello, with Business Analysts defining clear ‘definitions of done’ to facilitate communication and clarity with engineers. This ensures that we deliver a quality service through continuous stakeholder engagement.; Testing is fully integrated into the development team: QA starts with good inputs. We ensure good design using agile backlog refinement sessions. Development is then done using pull-request validation and for the hardest stories, pair programming. All development is test driven. Load and stress testing is conducted to test the performance of the system.; All our work complies with the ISO9001 standard.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The PSC provides ongoing support on projects where we have provided software development services. We work with the client team to understand how we can best provide support to them and the users, but also have processed in place to do so.; We provide support via email as the primary support tool. We communicate to users to use the dedicated email address to reach out to for support when they are onboarded.; In the event of an incident or problem with the service, we will support and respond to issues according to the same classification system to the support process. The support is the primary tool for reporting problems and as such, will made clear to all users.

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: NA

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment, under UKAS
• ISO/IEC 27001 accreditation date: We first achieved ISO27001 14/01/2011, Latest certificate issued 11/08/2023
• What the ISO/IEC 27001 doesn’t cover: All of our work is within scope of our ISO27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We monitor and publish our carbon emissions quarterly and were delighted to become a carbon negative organisation in 2021. We have achieved this through changing our company travel policy, switching our office provider and taking an evidence-based portfolio approach to carbon offsetting. Based on this experience, we have developed a practical guide to support other SMEs to do the same. We’ve also committed to ensuring 80% of our supplier contracts are with organisations that have ambitious sustainability policies by 2025 and are in the process of switching our workplace pension scheme to a more sustainability-conscious investment company. Meanwhile, all our employees abide by our Social Responsibility Policy which requires staff to consume sustainably, including recycling waste where possible, limiting unnecessary travel and working with local suppliers.; However, we are also now increasingly working to tackle climate change through our client projects. The PSC has therefore:; • Mobilised £2bn+ of NHS capital programmes delivering transformative models of care that reduce emissions, maximise refurbishment of existing building stock, and have net-zero new builds.; • Supported a national trust to understand the impact of climate change on its future population and build resilience to climate risks, whilst also collaboratively developing a masterplan for sustainable low-carbon estates.; • Helped Harrow Council develop a 10-year strategy for economic growth whilst enhancing environmental sustainability, including: stimulating greater in-borough employment; re-thinking estates; and developing a clean tech hub. Since our project, the Council have committed to carbon neutrality by 2030, and supplied all council buildings with green electricity.; We work with contracting authorities to select the most applicable social value sub-criteria and interventions on a per-project basis, ensuring the most relevant and impactful social value contribution.

  Covid-19 recovery

  We support organisations and businesses to manage and recover from the impact of COVID-19 by:; 1) Providing one-to-one coaching and mentoring services that support participants to reflect on and build on the challenges of working in public services through and after the pandemic, while being sensitive to and aware of the trauma and impact of these experiences. Our approach will also be informed by our own team’s experience. As a UK-based consultancy, we have been involved in supporting the management of and recovery from the pandemic throughout the UK over the past four years.; 2) Providing training programmes and system leadership training that draw on the learnings and lessons from the COVID-19 pandemic through theory and case studies and support participants to apply these to their work. Where relevant, our training programmes include case studies and learnings from COVID-19 management and recovery work.; 3) Providing social value and sustainability training that draws on the learnings from the COVID-19 pandemic and supports participants to apply these to their work, e.g., focusing on the evidence impact of pre-existing health inequalities during the COVID-19 pandemic and implications for organisations thinking about social value, co-design and partnership.; We have found that in many cases, COVID-19 recovery requires significant changes in the delivery of key services. These changes can be required to meet backlogs in demand, which remain significant, and address lasting problems caused by the pandemic. Our training and development support is designed to support organisations and individuals to meet these challenges and deliver these changes.; We work with contracting authorities to select the most applicable social value sub-criteria and interventions on a per-project basis, ensuring the most relevant and impactful social value contribution.

  Tackling economic inequality

  In 2022, The PSC committed to tackling 4 UN Sustainable Development Goals, including ‘Reducing Inequalities’ (SDG#10). We have a track record of tackling inequalities, including economic inequalities, through and alongside our project work in three key ways. ; Firstly, The PSC draws upon its substantial experience tackling inequalities in the NHS to bring an inequalities lens to all our projects. Our health and care projects frequently address health and economic inequalities together, including improving access to services for those with learning disabilities; tackling racial inequalities in cancer care; and ensuring digitising services avoids marginalising deprived communities. Building on this experience, we engage clients at the project outset to understand how they can tackle inequalities.; Secondly, The PSC strives to share our knowledge on tackling inequalities with client organisations for wider impact across the organisation. For example, when working with a Cancer Alliance, we identified the Alliance lacked the capabilities to undertake effective Equality Impact Assessments (EIAs). We therefore delivered a free workshop to a wide range of employees on completing EIAs and translating those EIAs into meaningful action to reduce inequalities. ; Thirdly, The PSC actively promotes career and learning opportunities for those from disadvantaged backgrounds through our projects. Moreover, since 2018, The PSC has partnered with UpReach, addressing economic inequalities by offering mentoring and work experience to undergraduate students from disadvantaged backgrounds. For projects over £200,000, we can specifically tackle economic inequality in the client’s local community by supporting work experience through UpReach to local young people. We will maintain mentoring relationships with these individuals to ensure this positive impact extends into the future.; We work with contracting authorities to select the most applicable social value sub-criteria and interventions on a per-project basis, ensuring the most relevant and impactful social value contribution.

  Equal opportunity

  The PSC is strongly committed to promoting equal opportunities, and we have taken a wide range of actions to progress towards this goal. Specifically, to improve the representation of disabled people within our workforce, we:; • have overhauled our recruitment processes to tackle unconscious bias, using the best practice “Applied” blind recruiting platform since 2017; • offer reasonable adjustments during recruitment and to existing staff members with disabilities, along with flexible working; • provide all our employees free workplace assessments, ensuring they have the right equipment to work comfortably; • work from a wheelchair accessible office; • have appointed company-wide Diversity and Inclusion champions to coordinate this and continually improve; • have developed a clear, detailed staff Equality and Diversity Policy which includes zero tolerance for discrimination against disabilities and many other protected characteristics; To improve the representation of women, ethnic minorities and those from working class backgrounds, we have ambitious internal diversity targets, many of which have been achieved ahead of plan:; • 50% of our consulting staff being female; • 25% of our consulting staff and 25% of our leadership team being from non-white British backgrounds; We are now working towards ensuring our leadership team is 50% female by 2028. To support this transition to ensure equal opportunities for all, we have taken the following key actions: ; • utilising REALratings in our recruitment process, which ensure the true academic potential of applicants from disadvantaged backgrounds is considered; • developing active and supportive diversity and inclusion staff groups – e.g., LGBTQ+ network, ethnic minorities forum ; • partnering with the charity “upReach” and the 10,000 Black Interns programme, offering internship and mentoring opportunities to those likely to encounter systemic barriers in professional employment

  Wellbeing

  At The PSC, we take the health and wellbeing of our staff seriously. We have three qualified Mental Health First Aiders in our team, who deliver internal training on wellbeing in partnership with the charity Mind, and give our employees free and anonymous access to psychological support through an Employee Assistance Programme. All our staff are also offered a comprehensive wellbeing package which provides them with periods of sabbatical, discounted gym membership, and an annual allowance to spend on wellbeing. When working on projects, we discuss mental health and wellbeing needs during our team project kick-off and hold weekly retrospectives with a wellbeing focus. ; We also aim to improve wellbeing for wider society through all of our projects. Indeed, we work regularly with health and care providers across the UK to improve the quality of care they provide. This work ranges from reducing waiting times for emergency care, securing funding for a new children’s hospital, and supporting the delivery of data-driven preventative care in the community. We also give all of our staff 1 day a month to undertake pro-bono work, which often focuses on improving wellbeing; for example, one of our senior partners is a trustee of a local cancer charity, helping people in West London to deal with the effects of cancer, offering counselling, emotional support and wellbeing therapy. ; We also strive to support charities financially, contributing towards their ability to offer sustained and effective wellbeing services to the public. We do this through a number of routes including company donations, matching employee’s personal fundraising and making Give as You Earn available to all employees.

Pricing

• Price: £650 to £2,850 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thepsc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.