Clarity Workforce Tech - Roster (Health)
Clarity Roster has been specifically designed with Health and Social Care markets in mind, it can be implemented across any staff group, department or team. It offers a dynamic take on E-rostering and the challenges of managing a flexible workforce and is developed on the principle of an activity-based model.
Features
- Activity based rostering, driven by departmental skill requirements
- Automation and monitoring of total staffing process
- Full visibility of roster demand and shortfalls
- Full reporting suite offering real-time management information
- Compliance monitoring / enforcement tool
- Tracks complex reward packages
- Staff group agnostic
- Integrated links to Bank and Agency management solutions
Benefits
- Streamlined processes save time, money and resources effort
- Full transparency and visibility across the entire workforce
- Adherence to clinical compliance, considerably reducing clinical risk
- Technology can accommodate any organisational structure
- Interoperable, delivering simple integration with other technology solutions
- Ability to maintain greater control and visibility through powerful MI
- A bespoke solution, tailored to the needs of the organisation
Pricing
£100,000 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 0 0 1 7 8 3 8 9 1 2 5 1 0 8
Contact
Clarity Workforce Technology Ltd
Tom Gellett
Telephone: 08450 063 752
Email: Contracts@clarityworkforcetech.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Consultant Job Planning
ESR
Time & Attendance - Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
-
- Access through a reputable browser provider.
- Web browsers: Internet Explorer 8/9/10+, Microsoft Edge, Firefox, Chrome, Safari,
- Supported devices: PC, Mac, Smartphone, Tablet
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority 1 & 2 - under 2 business hours
Priority 3 - within 8 business hours
Priority 4 - within 24 business hours - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- The support service covers operational, technical and training aspects. Support service types are covered through Service desks, email, phone and technical support. Support is provided for all users including third party suppliers. Support desk is available to client & agency users during business hours – 8.30am-5.30pm, Monday to Friday, excluding Bank Holidays. Service desk response times are Priority 1 & 2 reply under 2 business hours / Priority 3 reply within 8 business hours / Priority 4 reply within 24 business hours. Incident escalation process available.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Clarity is an intuitive solution that allows its users to quickly pick up actions required of them with precise "calls to action". To ensure that all users have all the guidance they may require, Clarity employ multiple approaches to training and informing users of change in the system. During the implementation of the product and also during the life of a contract the below methods will be used:
• Onsite class room training during implementation
• Webinar training for remote users or supporting agencies
• User guides/ crib sheets in pdf format for workers and other users to access when they require
• Online videos for workers and other users to access when they require
• Technical Support phone line in case of any issues occurring - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Several parameterised Excel-format data extracts are available via the app at any time. Further data extract options are available on request.
- End-of-contract process
- Towards the end of the contract Clarity will initiate an exit plan with the client. Within this plan details of the timescales and the data to be provided to the client will be agreed. If required at this point Clarity could engage with the new supplier to provide them with the information required. Upon request an exit plan can be provided and then the details agreed.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Reporting accessibility is more suitable for desktop users. The mobile service has been streamlined for touch screen actions and the user interface and view differs slightly across both mobile and desktop services. The mobile app available for workers using the Bank, Agency and Roster solutions.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AAA
- Description of service interface
- Clarity has an API available via REST(ful) Web Service for the means of communication to facilitate interaction between it and required 3rd party applications.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- Clarity is assessed using online accessibility checkers and maintained in line with appropriate standards.
- API
- Yes
- What users can and can't do using the API
- Currently the API is designed to handle the posting, updating, publication and status of vacancies, but the product roadmap plans to extend the API to cover all aspects of recruitment and workforce management.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- A large number of configurable options are presented during project discovery phase. There are numerous options available to enhance the feature set with opportunity for tailored development, if required.
Scaling
- Independence of resources
- As this is a web-based application, we are able to scale the service according to demand. Intensive processes are farmed-out to services on separate hardware to mitigate against resource contention.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
• Cap Compliance
• Fill rates
• Supplier margin analysis
• Filled shifts (full organisational structure analysis)
• Agency fill rates
• Total spend (full organisational structure analysis)
• Direct Engagement inc. Savings & Potential savings
• Shift publication analysis (retrospective and prospective publication)
• Selection of least expensive candidate analysis
• Timesheet analysis
• Divisional rate analysis
• Commissions (Supplier fee) analysis - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Several parameterised Excel-format data extracts are available via the app at any time.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.9%
- Approach to resilience
- The app consists of multiple services replicated over multiple hardware nodes. Failing services are reported and automatically restarted. Data is replicated to a standby environment and nightly backups are retained for one week
- Outage reporting
- Layered monitoring of the application, its supporting services and the underlying hardware notify the ops team whenever configured thresholds are breached
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access to each and every resource within the app is controlled using a combination of their assigned roles, organisational visbility and by whom they are employed (or assigned to work for in the case of contingent workers)
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Public key authentication (including by TLS client certificate)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certified International Systems
- ISO/IEC 27001 accreditation date
- First accredited in 04/2015 and have been assessed yearly since to retain certification
- What the ISO/IEC 27001 doesn’t cover
- Our certification covers the entire business
- ISO 28000:2007 certification
- Yes
- Who accredited the ISO 28000:2007
- We do not hold an ISO 28000:2007 accreditation
- ISO 28000:2007 accreditation date
- N/A
- What the ISO 28000:2007 doesn’t cover
- Nothing
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials, IG Toolkit
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We follow the information security policies and processes of the ISO 27001 standard
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Our configuration and change management processes are governed by our ISO 27001 accreditation which include the following phases:
• Logged Change Requests;
• Identification, prioritisation and initiation of change;
• Proper authorisation of change;
• Requirements analysis;
• Inter-dependency and compliance analysis;
• Impact Assessment;
• Change approach;
• Change testing;
• User acceptance testing and approval;
• Implementation and release planning;
• Documentation;
• Change monitoring;
• Defined responsibilities and authorities of all users and IT personnel;
• Emergency change classification parameters. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Skillstream keeps an asset inventory of all information assets and who is responsible for each one. We are constantly monitoring reference sources to ensure we are up to date with any vulnerabilities and correction measures. We also use a Vulnerability Incident Report Form to officially record and ascertain the level of perceived vulnerability and escalate it appropriately
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- All Skillstream staff have undergone the HSCIC security e-learning modules and all new joiners are issued with the Skillstream Handling Sensitive Information Guidelines, which sets out Skillstream's opertional security procedures. We also use a Security Incident Resport Form to record, monitor and respond to any perceived threats
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We follow the ISO 27001 process of reporting all potential incidents via the Skillstream Security Incident Report Form which is then reviewed by the Information Governance Manager and escalated accordingly
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Clarity Workforce Technology operates a paper-free operation with all information during implementation and use of the system being free of paper. We encourage where possible for meetings to be held remotely but if not then with the biggest audiences to ensure that less travel is required reducing emissions. - Covid-19 recovery
-
Covid-19 recovery
Clarity Workforce Technology delivers technology with the sole purpose of allowing the deployment of staff to the NHS and other public sector entities. This will enable recovery on elective care and also allow respite for those substantive members of staff to recover after the long 2 years they have had. - Tackling economic inequality
-
Tackling economic inequality
Clarity Workforce Technology looks to deliver quick and easy access to all workers signed up on the app to allow equal opportunity to work. This does not favour anyone and will allow users to work as many shifts as they require to support their income.
Pricing
- Price
- £100,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No