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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Clarity Workforce Tech - Roster (Health)
Clarity Workforce Technology Ltd

Clarity Workforce Tech - Roster (Health)

Clarity Roster has been specifically designed with Health and Social Care markets in mind, it can be implemented across any staff group, department or team. It offers a dynamic take on E-rostering and the challenges of managing a flexible workforce and is developed on the principle of an activity-based model.


  • Activity based rostering, driven by departmental skill requirements
  • Automation and monitoring of total staffing process
  • Full visibility of roster demand and shortfalls
  • Full reporting suite offering real-time management information
  • Compliance monitoring / enforcement tool
  • Tracks complex reward packages
  • Staff group agnostic
  • Integrated links to Bank and Agency management solutions


  • Streamlined processes save time, money and resources effort
  • Full transparency and visibility across the entire workforce
  • Adherence to clinical compliance, considerably reducing clinical risk
  • Technology can accommodate any organisational structure
  • Interoperable, delivering simple integration with other technology solutions
  • Ability to maintain greater control and visibility through powerful MI
  • A bespoke solution, tailored to the needs of the organisation


£100,000 a licence a year

Service documents

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G-Cloud 13

Service ID

6 0 0 1 7 8 3 8 9 1 2 5 1 0 8


Clarity Workforce Technology Ltd Tom Gellett
Telephone: 08450 063 752

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Consultant Job Planning


Time & Attendance
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Access through a reputable browser provider.
  • Web browsers: Internet Explorer 8/9/10+, Microsoft Edge, Firefox, Chrome, Safari,
  • Supported devices: PC, Mac, Smartphone, Tablet

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 & 2 - under 2 business hours

Priority 3 - within 8 business hours

Priority 4 - within 24 business hours
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
The support service covers operational, technical and training aspects. Support service types are covered through Service desks, email, phone and technical support. Support is provided for all users including third party suppliers. Support desk is available to client & agency users during business hours – 8.30am-5.30pm, Monday to Friday, excluding Bank Holidays. Service desk response times are Priority 1 & 2 reply under 2 business hours / Priority 3 reply within 8 business hours / Priority 4 reply within 24 business hours. Incident escalation process available.
Support available to third parties

Onboarding and offboarding

Getting started
Clarity is an intuitive solution that allows its users to quickly pick up actions required of them with precise "calls to action". To ensure that all users have all the guidance they may require, Clarity employ multiple approaches to training and informing users of change in the system. During the implementation of the product and also during the life of a contract the below methods will be used:
• Onsite class room training during implementation
• Webinar training for remote users or supporting agencies
• User guides/ crib sheets in pdf format for workers and other users to access when they require
• Online videos for workers and other users to access when they require
• Technical Support phone line in case of any issues occurring
Service documentation
Documentation formats
End-of-contract data extraction
Several parameterised Excel-format data extracts are available via the app at any time. Further data extract options are available on request.
End-of-contract process
Towards the end of the contract Clarity will initiate an exit plan with the client. Within this plan details of the timescales and the data to be provided to the client will be agreed. If required at this point Clarity could engage with the new supplier to provide them with the information required. Upon request an exit plan can be provided and then the details agreed.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Reporting accessibility is more suitable for desktop users. The mobile service has been streamlined for touch screen actions and the user interface and view differs slightly across both mobile and desktop services. The mobile app available for workers using the Bank, Agency and Roster solutions.
Service interface
User support accessibility
Description of service interface
Clarity has an API available via REST(ful) Web Service for the means of communication to facilitate interaction between it and required 3rd party applications.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Clarity is assessed using online accessibility checkers and maintained in line with appropriate standards.
What users can and can't do using the API
Currently the API is designed to handle the posting, updating, publication and status of vacancies, but the product roadmap plans to extend the API to cover all aspects of recruitment and workforce management.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
A large number of configurable options are presented during project discovery phase. There are numerous options available to enhance the feature set with opportunity for tailored development, if required.


Independence of resources
As this is a web-based application, we are able to scale the service according to demand. Intensive processes are farmed-out to services on separate hardware to mitigate against resource contention.


Service usage metrics
Metrics types
• Cap Compliance
• Fill rates
• Supplier margin analysis
• Filled shifts (full organisational structure analysis)
• Agency fill rates
• Total spend (full organisational structure analysis)
• Direct Engagement inc. Savings & Potential savings
• Shift publication analysis (retrospective and prospective publication)
• Selection of least expensive candidate analysis
• Timesheet analysis
• Divisional rate analysis
• Commissions (Supplier fee) analysis
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Several parameterised Excel-format data extracts are available via the app at any time.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Approach to resilience
The app consists of multiple services replicated over multiple hardware nodes. Failing services are reported and automatically restarted. Data is replicated to a standby environment and nightly backups are retained for one week
Outage reporting
Layered monitoring of the application, its supporting services and the underlying hardware notify the ops team whenever configured thresholds are breached

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to each and every resource within the app is controlled using a combination of their assigned roles, organisational visbility and by whom they are employed (or assigned to work for in the case of contingent workers)
Access restriction testing frequency
At least every 6 months
Management access authentication
Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Certified International Systems
ISO/IEC 27001 accreditation date
First accredited in 04/2015 and have been assessed yearly since to retain certification
What the ISO/IEC 27001 doesn’t cover
Our certification covers the entire business
ISO 28000:2007 certification
Who accredited the ISO 28000:2007
We do not hold an ISO 28000:2007 accreditation
ISO 28000:2007 accreditation date
What the ISO 28000:2007 doesn’t cover
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
Cyber Essentials, IG Toolkit

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow the information security policies and processes of the ISO 27001 standard

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Our configuration and change management processes are governed by our ISO 27001 accreditation which include the following phases:
• Logged Change Requests;
• Identification, prioritisation and initiation of change;
• Proper authorisation of change;
• Requirements analysis;
• Inter-dependency and compliance analysis;
• Impact Assessment;
• Change approach;
• Change testing;
• User acceptance testing and approval;
• Implementation and release planning;
• Documentation;
• Change monitoring;
• Defined responsibilities and authorities of all users and IT personnel;
• Emergency change classification parameters.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Skillstream keeps an asset inventory of all information assets and who is responsible for each one. We are constantly monitoring reference sources to ensure we are up to date with any vulnerabilities and correction measures. We also use a Vulnerability Incident Report Form to officially record and ascertain the level of perceived vulnerability and escalate it appropriately
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All Skillstream staff have undergone the HSCIC security e-learning modules and all new joiners are issued with the Skillstream Handling Sensitive Information Guidelines, which sets out Skillstream's opertional security procedures. We also use a Security Incident Resport Form to record, monitor and respond to any perceived threats
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We follow the ISO 27001 process of reporting all potential incidents via the Skillstream Security Incident Report Form which is then reviewed by the Information Governance Manager and escalated accordingly

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Clarity Workforce Technology operates a paper-free operation with all information during implementation and use of the system being free of paper. We encourage where possible for meetings to be held remotely but if not then with the biggest audiences to ensure that less travel is required reducing emissions.
Covid-19 recovery

Covid-19 recovery

Clarity Workforce Technology delivers technology with the sole purpose of allowing the deployment of staff to the NHS and other public sector entities. This will enable recovery on elective care and also allow respite for those substantive members of staff to recover after the long 2 years they have had.
Tackling economic inequality

Tackling economic inequality

Clarity Workforce Technology looks to deliver quick and easy access to all workers signed up on the app to allow equal opportunity to work. This does not favour anyone and will allow users to work as many shifts as they require to support their income.


£100,000 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.