Monitoring or Managed Service for Dell Network Switches (MaaS) as a service
Proact’s Monitoring and Managed Services are designed as a 24x7x365 service layer for cloud platforms. Proact will take on the responsibility to respond to monitoring alarms and/or fully manage customer systems. Where Proact are managing systems, the customer will be provided with a dedicated Service Delivery Manager.
Features
- 24x7 service as standard
- ITIL based managed service framework
- Dashboard and reporting included
- Application agents available
- Available to manage hosted or on-premise servers
Benefits
- Focus internal IT on business development projects
- Deliver 24x7 service without the cost
- Reduce your risk of key staff leaving or being unavailable
- Reduce the cost of IT operations
- Improve your SLAs
Pricing
£55.59 to £226.70 a unit a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
6 0 0 4 3 2 5 0 4 7 1 5 5 6 8
Contact
Proact IT UK Limited
Proact IT UK Sales
Telephone: 01246266300
Email: bids@proact.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Proact’s cloud implementation services enable organisations with limited resource or experience surrounding cloud, to transition to such a platform with support from skilled technical engineers and seasoned Project Managers. Our support starts with cloud transformation consultancy and runs right the way through to design, purchase and implementation of the appropriate cloud solution
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Proact can provide documented, on site or remote training for cloud services. The nature of the training can be customised to suit the customers requirements ahead of the effort taking place.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Proact provides cloud migration support through Solutions Architects to map the process and provide a Statement of Work, skilled technical engineers to perform the migration and Prince II certified Project Managers to oversee the process.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- All of our documentation is quality assured prior to professionals services efforts commencing. In addition prior to go live a designated testing period is planned for and conducted to mutual agreement of both the customer and the Proact team.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Proact is able to provide a 24x7x365 service management offering. As part of this offering the customer will be provided with a dedicated Service Delivery Manager, a support team who are based out of Glasgow and Chesterfield and a dedicated Account Manager. As part of this offering Proact will provide real time monitoring and access to device statistics/reports, Proactive incident/problem management to automatically pick up and resolve P1 alerts, database of the devices and configurations in scope, Access to a team of trained experts who can answer questions on the devices in scope, monitoring services and dashboard, modification and changes to the devices performed by an expert team under Proact’s change control process, patching and updates via Proact’s change control process, regular report with recommendations on configuration and upgrades which will improve the service provided to your users and regular vulnerability scanning.
Service scope
- Service constraints
- If the vendor OS license is end of support life, this will impact our ability to provide service management and associated services
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Email and online ticketing support availability
24 hours, 7 days a week - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Proact provides a fully managed service for this offering. This is provided to our customers 24x7x365. While the availability of the support does not change, there are options to decrease the level of management where the customer is taking a private cloud storage environment as a service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Assurance UK Limited
- ISO/IEC 27001 accreditation date
- 27/04/2016
- What the ISO/IEC 27001 doesn’t cover
- Any products or services that fall outside of the managed cloud portfolio
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- IG-SOC
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Proact’s environmental sustainability strategy is founded on a whole-of-lifecycle, circular supply chain approach. Our Carbon Reduction Plan (CRP) commits to achieving ‘Net Zero’ carbon emissions by 2050, through maintaining annual records of our Scope 1, 2 and a subset of 3 emissions.
• We have implemented monitoring across all our services, to identify improvement initiatives for power consumption and CO2 emissions.
• We are transitioning our managed storage platforms to solid-state systems technology to deliver substantial power and reduce emissions.
We are committed to protecting the climate, having recently implemented solar roof panels at our head office, installed EV charge points, converted to LED lighting.
We encourage our employees to be environmentally conscious through our environmental training, cycle to work and electric car schemes, providing video conferencing tools and work from home programs to avoid unnecessary travel, source only 100% renewable electric.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.Covid-19 recovery
Proact acknowledge that the COVID-19 pandemic has exacerbated existing economic and social challenges and created many new ones. As a responsible organisation we have continued to develop social values that provides additional benefits which can aid the recovery of local communities and economies, especially through employment, re-training and return to work opportunities, utilisation of employee volunteering days in community support opportunities, developing new ways of working and supporting the physical and mental health of those affected by the virus.
During the pandemic Proact launched a Loneliness guide Part 1 to support the impact of isolation, and the need to understanding loneliness and how to support themselves and others.
Following the lift of lock down, home working has become a permanent fixture in peoples lives, as such we decided to launch Loneliness guide Part 2, as we felt an obligation to continue to support and protect all our employees. Part 2 includes, Relationships and Interactions, talking about feelings, our connections online and media, and how to look out for the signs of loneliness.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.Tackling economic inequality
Proact are committed to tackling economic inequality, including creating new opportunities, jobs, and skills, as well as increasing supply chain resilience Support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.
We influence staff, suppliers, and customers in support of Proact’s development of scalable and future-proofed new methods to modernise delivery and increase productivity.
Proact continue to identify skills-gap to ensure we can provide all the necessary training to individuals, in 2023 Proact expanded its Apprenticeship scheme, which has enabled 20 more employees’ access to achieving recognised technology skills. Throughout 2023 and into 2024 Proact continued recruiting women-in-tech across the business to tackle the gender inequality.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.Equal opportunity
Proact continues to drive equal opportunity, including reducing the disability employment gap and tackling workforce inequality, Improving health.
Support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant and recognised qualifications.
Our policy is to protect all job applicants, employees, and those within our supply chain are not discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age, or disability.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.Wellbeing
Influencing staff is our key objective and through the delivery to provide ongoing support in wellbeing, and the physical and mental health of every member of staff. We provide regular workshops, offering relevant media and access to private professional advice via several social media channels including 24/7 telephone support lines.
Within our Proact community support framework, we have developed a Wellbeing Hub, accessible by all staff, giving them an abundance of information including, Private healthcare, mental health first aiders, employee assistance programme that offers a confidential telephone services 24 hours a day, a Financial Wellbeing Money Centre offering an interactive budgeting course, debt related mental health counselling, and a dedicated recession-proofing health check.
Proact’s wellbeing hub continues to evolve as we listen to our employee needs, having recently introduced the Perkbox incentive that provides multiple savings on everyday purchase helping with the increased living costs, in conjunction with annual reviews and appraisals, Proact has rolled out a real living wage initiative for 2024.
Contract specific Social Value additionality is provided using the National Themes, Outcomes, and Measures (TOMs) Framework and is available on request.
Pricing
- Price
- £55.59 to £226.70 a unit a month
- Discount for educational organisations
- Yes