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4NET TECHNOLOGIES LTD

FourNet Cloud Support

FourNet Cloud Support provides end-to-end professional services for cloud adoption, migration, implementation and optimisation. Our experts deliver transition planning, configuration, testing, and service design aligned with ITIL and ISO 27001 standards—ensuring secure, seamless deployment and ongoing improvement across UCaaS, CCaaS and cloud infrastructure environments for public sector customers.

Features

  • Cloud adoption and readiness assessments
  • System design and technical assurance services
  • Cloud migration and transition planning
  • Implementation and configuration support
  • Vendor and technology selection guidance
  • Service design and optimisation consultancy
  • ITIL-aligned service management support
  • Security and compliance assurance services
  • User adoption and change management support
  • Ongoing service review and improvement planning

Benefits

  • Reduces deployment times through structured, expert-led delivery
  • Minimises business risk using proven cloud methodologies
  • Improves service quality through continuous optimisation
  • Accelerates cloud adoption with guided implementation support
  • Simplifies complex cloud decisions with expert advice
  • Reduces operational costs through efficient service design
  • Improves productivity through effective user adoption support
  • Strengthens governance and compliance across cloud services
  • Enables smoother transitions with clear migration planning
  • Delivers consistent outcomes through repeatable delivery frameworks

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@fournet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 0 0 5 3 0 9 0 4 9 9 0 7 9 8

Contact

4NET TECHNOLOGIES LTD Public Sector Team
Telephone: 0161 864 5130
Email: publicsector@fournet.co.uk

About the service

Service categories
  • Cloud Support Services
    • Managed Cloud
      • Managed Hybrid Cloud
        • Managed Hybrid IaaS
        • Managed Hybrid SaaS/PaaS

Service scope

Service constraints
FourNet Cloud Support has standard delivery constraints. Services are primarily delivered remotely, with onsite support available where required at additional cost. Delivery is dependent on timely access to customer stakeholders, systems, and required documentation. Support hours, response times, and availability are defined per engagement and agreed in advance. Some activities may be subject to customer change control, security approvals, or third-party dependencies.

User support

Email or online ticketing support
Yes
Support response times
FourNet provides email and online ticketing support as part of the Cloud Support service. Customers can raise requests via the Service Desk email address or secure ticketing portal.

Response times:

Business hours (Monday–Friday, 08:00–18:00): Initial response within 1 business day

Weekends: Requests are acknowledged on the next business day, unless covered by an agreed enhanced or on-call support arrangement

Response times and availability can be tailored where enhanced support is purchased.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
FourNet Cloud Support is delivered through tiered support levels, allowing customers to select the level of assistance that best matches their operational needs.

Standard Support is included in the service price and provides business-hours support (08:00–18:00, Monday–Friday). It includes access to cloud support engineers, email and ticketing support, and delivery oversight via a Service Delivery Manager.

Enhanced Support is available at additional cost and provides extended hours coverage, faster response times, and increased engineering availability. This option is suited to larger or more complex environments.

Premium Support is also available at additional cost and provides priority access to senior engineers, proactive service reviews, and enhanced escalation management. Customers on Premium Support are assigned a Service Delivery Manager (SDM) to provide strategic guidance, optimisation recommendations, and ongoing service assurance.

Pricing for Enhanced and Premium support is clearly defined in the pricing document and varies based on scope, duration, and service complexity.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, AudioCodes, Content Guru and NICE unified communications platforms.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Government Digital and Data Roles

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £750.00 £500.00
Associate business architect £800.00 £550.00
Business architect £1,050.00 £700.00
Lead business architect £1,050.00 £750.00
Security architect
Role level UK Rate Offshore Rate
Security architect £950.00 £650.00
Lead security architect £1,050.00 £750.00
Principal security architect £1,050.00 £800.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £800.00 £550.00
Solution architect £950.00 £600.00
Senior solution architect £1,050.00 £750.00
Lead solution architect £1,050.00 £800.00
Principal solution architect £1,200.00 £850.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £800.00 £550.00
Technical architect £950.00 £650.00
Senior technical architect £1,050.00 £750.00
Lead technical architect £1,050.00 £800.00
Principal technical architect £1,200.00 £850.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,050.00 £750.00
Principal cyber security audit and assurance £1,050.00 £800.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £800.00 £550.00
Lead cyber security governance and risk manager £1,050.00 £750.00
Principal cyber security governance and risk manager £1,050.00 £800.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £800.00 £550.00
Lead cyber security monitoring £1,050.00 £750.00
Principal cyber security monitoring £1,050.00 £800.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £800.00 £550.00
Lead cyber security incident response £1,050.00 £750.00
Principal cyber security incident response £1,050.00 £800.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £800.00 £550.00
Lead cyber security vulnerability management £1,050.00 £750.00
Principal cyber security vulnerability management £1,050.00 £800.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £800.00 £550.00
Lead cyber security digital forensics £1,050.00 £750.00
Principal cyber security digital forensics £1,050.00 £800.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £800.00 £550.00
Lead cyber security penetration testing £1,050.00 £750.00
Principal cyber security testing £1,050.00 £800.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £800.00 £550.00
Lead cyber security secure systems architecture and design £1,050.00 £750.00
Principal cyber security secure systems architecture and design £1,050.00 £800.00

Data roles

Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £800.00 £550.00
Performance analyst £950.00 £650.00
Senior performance analyst £1,050.00 £750.00
Lead performance analyst £1,050.00 £800.00
Head of performance analysis £1,200.00 £850.00

IT operations roles

Incident manager
Role level UK Rate Offshore Rate
Incident manager £950.00 £650.00
Major incident manager £1,050.00 £750.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £750.00 £550.00
Senior service desk analyst £800.00 £550.00
Service desk manager £1,050.00 £750.00
Head of service desk £1,050.00 £800.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £800.00 £550.00
Service readiness analyst £950.00 £650.00
Service transition manager £1,050.00 £750.00
Lead service transition manager £1,050.00 £800.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
BSI
ISO/IEC 27001 accreditation date
Thursday 22 February 2024
What the ISO/IEC 27001 doesn’t cover
FourNet’s ISO/IEC 27001 certification does not cover customer-owned systems, networks, or devices, third-party services not managed by FourNet, customer internal processes, physical security at customer premises, or security controls outside the defined scope of FourNet’s Information Security Management System.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
BSI
ISO 9001 accreditation date
Tuesday 19 December 2023
What the ISO 9001 doesn’t cover
FourNet’s ISO 9001 certification does not cover customer-owned systems or processes, third-party services not managed by FourNet, customer operational activities, or any service elements delivered outside the scope of FourNet’s certified Quality Management System.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
730cb8d2-872a-45a5-a914-f6a315e61990
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
8749a213-2014-483a-a9f7-dc32a6ee87f5
Other security certifications
No

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@fournet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.