1PLACE1CLOUD LIMITED

1Place 1Cloud Database Migration Software

1Place 1Cloud Database Migration Software is a comprehensive range of Database to Cloud Migration tools and functions all in a single package. The software allows organisations to migrate legacy and on-premise databases (e.g Oracle) to the cloud at ultra-fast speeds, with lower skills, reduced risk and energy consumption.

Features

• Database Cloud Migrations for Oracle SQL Server, MySQL to AWS/AZURE
• Automated Troubleshooting for faster migration resolution
• Conversions for legacy Databases (Oracle) to Cloud DB (Redshift)
• Single Dashboard showing all migration elements from a single view
• Inbuilt AWS Cloud Cost Calculator for Operational Cloud Costs
• End to end encryption during database transit
• Table level migration selection rather than whole database option
• Alerting and reporting for during and after migration
• Over 6 Database Migration Topologies supported
• Support on-premise, hybrid and multi-cloud management

Benefits

• Ultra fast migration of enterprise databases (speed x20)
• Prevents long delays with synchronisation fails with automated troubleshooting
• Significantly reduces the skills required to migrate complex/large databases
• Unifies view of migration process for easy viewing and understanding
• Single Dashboard simplifies migration process and makes much easier
• Alerts and reporting help DBA's to identify issues in real-time
• Helps organisations meet their green energy targets with faster migrations
• Cost effective pricing subscription model to manage budgets and costs
• 1 Click Install from AWS Marketplace installed in minuted
• Database migrations achieved in hours not days

£3.50 a unit an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@1place1cloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

600764219906521

Contact

Stephen Priestnall
01215940686
steve@1place1cloud.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 1Place can be used with Oracle GoldenGate to achieve real-time, no downtime database migrations. It simplifies GoldenGate so that junior DBA level personnel can operate the software and manage complex migrations, especially Oracle. Also, databases can be converted from legacy versions like Oracle to Cloud versioned databases like Redshift.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: For real-time, zero downtime migrations Oracle GoldenGate Software licenses must be purchased. However, public sector discounts and also 1Place can advise on a subscription model that reduces the expenditure costs of using the GoldenGate software.
• System requirements:
  • Need Azure, AWS or third party cloud account
  • Will need source host server to install 1Place on to
  • Speed will be dependent upon bandwidth between source and cloud
  • Access to AWs marketplace will be required for Amazon
  • Sizing for databases will be undertaken for correct license purchase
  • 1Place server sizing is dependent on size of source databases
  • All hardware /compute requirements will be calculated free of charge

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ONQU operates a Jira ticketing system that is 24*7 for emailing and raising tickets online. We operate a UK based service desk during core office hours with automated answering after hours. The level of service is defined by the buyers subscription purchase and Service Level Agreements are included in subscription price. The SLA response times are based on ITIL service desk timings such a P1 (1 Hour), P2 (4 hour), P3 (48 Hours), P4 (40 Hours), P5 (Best Efforts)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ONQU provides 24*7 support for 1Place Cloud database migration software subscriptions for buyers who have purchased a 1Place subscription. Typically support is based upon a standard subscription model unless a customer requests a higher level of support and this is at an extra cost if achievable. Support levels are defined by 1Place typically these are based on ITIL service desk timings such as P1 (1 Hours), P2 (4 hours), P3 (48 Hours), P4 (40 Hours), P5 (Best Efforts). The service includes an Account Director, Technical Delivery Director, Technical Service Manager and 1Place 1Cloud certified consultants.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can download the 1Place software from the Amazon Marketplace with a one-click install or request a trial 30-day copy for Azure and install it on their cloud servers. There is a range of help provided to the user either through hands-on knowledge transfer, end-user training, online training and user playbooks showing how to migrate specific databases and use the 1Place tool. Pre-sales support is provided and UK office hours support is available within the first 30 day trial period.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Once their subscription ends the software will be rendered obsolete. There is no capturing or storing of dataas this is kept in the host cloud either Azure or Amazon AWS
• End-of-contract process: The software is based on a 12-month subscription term license or pay as you use by the hour. These are accessible from AWS and Azure. What is not included in the price is the cloud hosting, database licenses, configuration, onsite support and bespoke requirements and consultancy engagement such as migration assessments and planning or post go-live consultancy.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: 1Place is a cloud-based solution and is independently provisioned and sized depending upon the database environment to be migrated. It is scaled either vertically (large complex database, one at a time) by adding more compute power to the host server or horizontally (many databases at once in parallel) by purchasing more 1Place subscriptions per database or for a few databases. This means that migrations can be accelerated much faster by applying more resources or subscriptions and are not throttled by external users.

Analytics

• Service usage metrics: Yes
• Metrics types: Subscription usage is measured in hours and is operated via the cloud providers and can be integrated with Cloud monitoring tools such as Amazon Cloudwatch. The marketplace version of 1Place shows hourly statistics in terms of usage so the users can monitor both consumption and when the service is live.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: 1Place uses to end to end encryption between the source and target and can inherit the security built into the database uses a secure wallet
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: No data is captured by the 1Place system although data is transferred between the clients/user databases from the source database to the target database as part of the migration process. If users need to interact with 1Place we can accept and can publish ODF and PDF documents
• Data export formats:
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • ODF
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We follow the SLAs provided by AWS and Azure for the availability of the servers that the 1Place Software is installed on. If the software fails we adhere to the refund policy of the cloud provider. If the 1Place software is at fault we operate a credit system which is multiplayer of the software downtime experienced.
• Approach to resilience: We adhere to the resilience policies of the cloud providers (Amazon and Azure) that the users are migrating their databases to. The cloud servers that the 1Place software is installed on will be provided by the user's own cloud platform and therefore it is the user's responsibility that the servers or cloud providers meet the level of resilience required.
• Outage reporting: Yes if the database synchronisation fails alerts are produced via a dashboard and can also be emailed to the user. A real-time dashboard displays the in-play database migrations showing the migration process and any faults are immediately visible. 1Place is also fully integrated with monitoring solutions such as Amazon Cloudwatch and inherits the alerting functionality contained in Cloud Watch and other software packages can use the 1Place API for seamless monitoring.

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: We use Access and Identity management with roles and responsibilities to define access and this is dependent on the system access required. We operate Office 365 with various rights from administrator to user. For our 1Place1Cloud software and Jira Service we use a higher level of security with password policy and secure electronic wallets.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Amazon Marketplace Security

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are cyber essentials certified and use Cybersmart an online tool that helps manage all of our Security Governance topics and helps manage security across the company.
• Information security policies and processes: Cyber Essentials Policy and processes to ensure compliance and adherence.; Data Classification Policy ; Data Protection Policy ; IT Access Policy ; Security Awareness and Training Guidelines Policy; The board of directors are responsible for security policies across the 1Place1Cloud company with specific attention to software and cloud security. The 1Place product has to pass certain security criteria for placement on cloud provider sites such as the Amazon marketplace and as a result, it inherits Amazon and Azure security policies and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At 1Place we use Github for configuration management and change management (version control). Github is used as a code repository and version control tool for the 1Place code base, as well as infrastructure configuration management. There are two main methodologies when checking in code, feature branches and single trunk. Feature branches allow our developers to check-in code simultaneously and merge in changes made from a single feature branch. Single trunk follows the idea that all checked in changes have been through a thorough battery of tests to ensure the code is always in a deployable state.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We are able to use Amazon AWS Inspector and Azure Security Manager for continuous and automated vulnerability management of our cloud servers and Amazon marketplace listing. When Security patches are identified by either vendors, our own software developers or by Cloud provided tools patches are applied as soon as tested under a P1 ticket. Emergency Change Management requests are discussed in a Change Advisory Board. 1Place is cyber essentials certified and has a vulnerability management process documented in our Information Security Management Policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We follow protective monitoring processes as defined by Amazon AWS and Azure who provide regular security updates and defined security policies that need to be followed by partners. For example recently on the AWS marketplace, we were notified of a vulnerability that needed to be actioned, we raised a P1 ticket on our Jira service desk and actioned the issue. Our service support desk is 24*7 so can respond to these issues immediately upon notifiction.
• Incident management type: Supplier-defined controls
• Incident management approach: External Users or Internal developers follow the same process which is a triage of the issue with appropriate escalation using a Jira based ITIL service desk approach P1 - P5 ticket assessment. Tickets are raised via email or portal. The process is ; Detect the incident; Set up team communication channels; Assess the impact and apply a severity level; Communicate with customers; Escalate to the right responders; Delegate incident response roles; Resolve the incident; Reports are published post-event and during the event, users can access the service desk ticket portal for updates

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  1PLACE a member of the Play It Green climate positive workforce scheme. As part of the scheme we Plant 13 trees per employee per month, instantly rebalancing our personal carbon footprint. We also receive a sustainability tip every Friday to our entire team with a tip, discount and articles to educate, drive behaviour change and lower carbon footprints Play It Green pass on 10% of what we give to a named good cause and keep track of our environmental & social impact and give us access to a comprehensive download section full of marketing content and tools to get 1Place to net zero. For every service subscription, we sell we agree a percentage is given to the scheme and a number of trees are planted as a result helping buyers to offset their carbon footprint as well.
• Covid-19 recovery:

  Covid-19 recovery

  1Place has improved workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions. Where possible our staff attend meetings remotely with Microsoft Teams sessions or outside when the weather is permitting and are requested to wear masks on public transport however, this is optional for the individual. 1Place has a published Covid working policy.
• Tackling economic inequality:

  Tackling economic inequality

  1Place influences staff, suppliers, customers and teaching communities through supporting employment and skills opportunities in high growth sectors such as Cloud computing and IT. The 1Place directors are signed up to University City Birmingham mentor program to help and advise students both under-graduate and post-graduate with access to networking, introductions, CV writing, interview practice and mentoring. The scheme helps underprivileged students to access employment opportunities.
• Equal opportunity:

  Equal opportunity

  1Place has a Corporate Social Responsibility to ensure equal opportunities are enforced within the company and the board subscribes to providing all people with the best opportunities for themselves. 1Place has executive signed document that identifies, understands and manages the risks of modern slavery in the delivery of all of 1Place's contracts, including our the supply chain and suppliers.
• Wellbeing:

  Wellbeing

  1Place influences staff, suppliers, customers and communities through the delivery of our services to support health and wellbeing, including physical and mental health. As part of our published corporate social responsibility document at 1Place we: Don't risk the health and safety of our employees and community. We avoid harming the lives of local and worldwide communities wherever we conduct business. We support diversity and inclusion.

Pricing

• Price: £3.50 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial includes a fully working copy of 1Place Database Migration Software and will allow the buyer to migrate databases to test the software. If real-time, no downtime migrations are required Oracle GoldenGate can be tested with 1Place and can be downloaded from the Amazon Marketplace and one-click installed.
• Link to free trial: https://shorturl.at/kxHJ6

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@1place1cloud.com. Tell them what format you need. It will help if you say what assistive technology you use.