COEFFICIENT SYSTEMS LTD

Large Language Models & Generative AI

Coefficient Systems empowers organisations to leverage state-of-the-art generative AI and large language models (LLMs). Our end-to-end offering encompasses model finetuning, synthetic data generation, and full-stack application development. By harnessing open-source frameworks and cloud platforms, we enable clients to drive innovation, automate processes, and extract valuable insights from their data.

Features

• Bespoke LLM fine-tuning using Axolotl, DeepSpeed, Hugging Face, and PyTorch.
• Retrieval-augmented generation (RAG) techniques enhance LLM applications with external knowledge.
• LLMOps used to deliver full-stack deep learning in LLM Apps.
• Transformer-based applications for multimodal image, video, audio, and tabular data
• Diffuser-based model pipelines for processing high-fidelity image and video generation.
• Knowledge bases and agent-based systems for Langchain powered task automation.
• Deep Reinforcement Learning Techniques like RLHF, DPO, PPO and ORPO.
• Ethical Real Data Sourcing and Ethical Synthetic Data Augmentation.
• AWS Bedrock, Google Vertex AI, and Azure OpenAI cloud deployment.
• Deploy on-premises with local GPUs using Selected Open Source Tools.

Benefits

• Boost revenue by harnessing cutting-edge generative AI and LLM systems.
• Automate content creation and data tasks to boost operational efficiency.
• Infuse processes with contextualised insights and recommendations for optimal decision-making.
• Deliver immersive and hyper-personalised customer experiences across multiple touchpoints.
• Streamline workflows and automate effort through AI-powered automation and augmentation.
• Maintain data sovereignty with flexible on-premises or cloud deployment options.
• Accelerate time-to-value and reduce vendor lock-in with open-source tools.
• Peace-of-mind with expert support team of Machine Learning Engineers.

£475 to £1,600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.sandall@coefficient.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

601110487302198

Contact

John Sandall
02080640144
john.sandall@coefficient.ai

Planning

• Planning service: Yes
• How the planning service works: Our planning service begins with a comprehensive collaboration between our machine learning engineers, data scientists, and your team to understand your specific needs deeply. We aim to uncover high-value use cases through focused workshops and detailed data discovery sessions, evaluate your data assets, and set definitive success criteria.; ; We merge rigorous technical expertise with a strong alignment to your business objectives, ensuring that the solutions we design are innovative and strategically tailored to enhance your operational effectiveness. Our deliverables include a meticulously crafted project roadmap, advanced model architecture designs, and a proof-of-concept demonstrating the proposed solution's practical application.; ; Our agile methodology allows us to adjust to changing requirements swiftly, ensuring a flexible, responsive planning process. This approach, coupled with a strong emphasis on knowledge transfer, empowers your team to confidently manage and advance the project post-implementation, establishing a foundation for sustained success in utilising generative AI technologies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training service is designed to equip your team with the skills needed to effectively leverage generative AI and large language models (LLMs). We offer a comprehensive training program encompassing technical and strategic aspects of AI implementation. Technical practitioners will benefit from hands-on labs, and sessions focused on model finetuning, prompt engineering, dataset creation, and application development, guided by our expert instructors using real-world case studies.; ; We provide strategic workshops for business stakeholders that explain generative AI technologies and outline methods for identifying and prioritizing high-value applications. Our training is delivered through a flexible mix of interactive workshops, hands-on labs, and self-paced online modules tailored to fit your team's schedules and learning preferences.; ; Additionally, we offer ongoing coaching and knowledge transfer to ensure sustained adoption and proficiency in these technologies. This holistic approach boosts technical capabilities and enhances strategic insight, ensuring that your team is well-prepared to drive innovation and maintain competitive advantage in the rapidly evolving field of generative AI.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our setup and migration service provides a comprehensive approach to integrating generative AI into your existing technological framework, ensuring a seamless transition. Starting with a detailed assessment of your current infrastructure and data assets, we identify potential compatibility challenges. We work closely with your IT team to develop and implement a robust, scalable architecture using leading cloud platforms like AWS Bedrock, Google Vertex AI, and Azure OpenAI, leveraging the latest open-source tools.; ; Our service for clients moving from legacy AI systems includes thorough data migration support and model porting, ensuring that your valuable intellectual property is preserved and optimized in the new environment. We use automated testing tools and a proven migration framework to minimize downtime and maintain data integrity.; ; Our end-to-end model development process includes rigorous QA and performance benchmarking, from data preprocessing to deployment. This meticulous approach guarantees that your new generative AI capabilities are fully operational and optimized for performance, meeting the highest quality standards from the outset.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • Google Cloud Platform
  • On-Premise
  • Open-Source

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and performance testing services are integral to our comprehensive generative AI solutions, ensuring that your AI models are reliable and perform optimally under varying conditions. We utilise automated testing tools and manual inspection techniques to assess model outputs for accuracy, consistency, fairness, and potential biases. Our experienced QA engineers and data scientists collaboratively design and execute detailed test cases that cover a broad spectrum of scenarios, including edge cases and possible failure modes.; ; We also engage in human-in-the-loop evaluations to complement our automated processes, providing an additional layer of scrutiny. Extensive bias testing and ethical reviews are conducted to mitigate risks of unintended consequences and ensure adherence to regulatory standards. To assess scalability and efficiency, we perform load and stress testing using industry-standard benchmarks, identifying any performance bottlenecks and optimization opportunities.; ; Our rigorous testing framework and continuous monitoring systems guarantee that your generative AI applications remain robust and efficient, meeting industry standards and adapting to the ever-evolving technological landscape.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our ongoing support service is tailored to enhance operational excellence and ensure the effectiveness of deployed generative AI models and applications. We support various services, including model monitoring, performance tuning, retraining, prompt optimisation, bug fixes, and security updates. Our proactive monitoring identifies performance degradation and data drift, with regular updates and optimisations provided to maintain model accuracy and relevance.; ; Clients can easily submit support requests through our ticketing system, ensuring timely resolution of issues. Our Service Level Agreements (SLAs) are customized to meet diverse client needs, with options available for 24/7 support for critical issues. Our support is primarily for generative AI models and applications developed by Coefficient Systems, although third-party model support can be considered on a case-by-case basis.; ; Similar to our approach in Python training, we offer post-training mentorship, regular system maintenance, and updates on the latest technological developments. This comprehensive support structure allows for continuous learning and adaptation, ensuring your team remains competitive and well-supported in its ongoing use of generative AI technologies. Through these efforts, we aim to maximise the return on your investment and maintain high standards in your data-driven projects and initiatives.

Service scope

• Service constraints: Support is offered remotely unless specifically contracted with the client organisation to provide on-site. The support desk operates during normal office hours from 0900 to 1730, although emergency cover can be agreed upon.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service desk is available from 09:00 to 17:30 GMT, Monday to Friday, excluding UK Bank Holidays. During these hours, we provide real-time support to address any queries or issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer various support options:; ; 1. Standard Support: Offered during business hours, Monday-Friday, excluding bank holidays; includes phone, email, general inquiries and troubleshooting at no extra cost; ; 2. Premium Support: Provides 24/7 support for continuous global operations, adding round-the-clock access to our standard offerings.; ; 3. Dedicated Technical Manager: Assigned during onboarding for a smooth transition and as a point of contact for escalated concerns.; ; 4. Graduated Response Levels:; - Level 1 (Critical): Immediate response within 1 hour for urgent operational issues.; - Level 2 (High): Response within 4 hours for severe impacts.; - Level 3 (Medium) and Level 4 (Low): Response within 24 hours for non-critical issues.; ; 5. Proactive Support: Customer Support Engineers provide ongoing monitoring and maintenance to anticipate and resolve potential issues.; ; 6. Enhanced and Custom Support: Customisable packages including dedicated platform engineers, software developers, and technical account management based on specific client needs. Our structured support ensures efficient resolution and high client satisfaction, with clear escalation paths and guaranteed response times.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our services integrate machine learning tools to optimise energy usage in data centres. We actively participate in open-source projects that apply LLMs to climate change research and mitigation strategies, promoting environmental sustainability. Additionally, our remote service and workshop options reduce the need for travel and paper-based materials, supporting energy-efficient practices in digital training environments.

  Tackling economic inequality

  We facilitate economic equality by providing scholarships and tailored training opportunities to underrepresented and economically disadvantaged groups (through our sponsored initiative, 'Humble Data'), enhancing their career prospects and access to the tech industry.

  Equal opportunity

  Coefficient is deeply committed to diversity and inclusion, as evidenced by our co-founding of the DEI-focused non-profit "Humble Data". We actively look to recruit candidates from underrepresented backgrounds for technical and leadership roles and support their career progression through mentorship and sponsorship initiatives.

  Wellbeing

  We are committed to the mental health and wellbeing of our employees and trainees. Our support services include subscriptions to mindfulness apps and access to confidential counselling, ensuring a supportive and inclusive learning and working environment. This commitment extends to all our programs, fostering an environment where individuals can thrive both professionally and personally.

Pricing

• Price: £475 to £1,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.sandall@coefficient.ai. Tell them what format you need. It will help if you say what assistive technology you use.