GCI Network Solutions Ltd

AWS Migration and Modernisation by Nasstar

Migration Services cover all aspects of moving a customer from an on-premises or colocation data centre into the public cloud. Our approach is based upon a proven template framework developed through years of consultancy, design, development and managed services experience within both public sector.

Features

• Cloud Strategy and Vision
• Cloud Readiness Assessment
• Workload Assessment and Migration Planning
• AWS Landing Zone Design & Deployment
• Pilot AWS Workload Migration
• AWS Mass Migration
• AWS Well Architected Review
• AWS Application Modernisation
• AWS Optimisation

Benefits

• Cloud Consultancy from an AWS and Applications expert
• Proven pathway to migrate and optimise your workloads
• Get the benefits promised by Cloud
• Ensure security and legislative compliance
• Work with a partner who understands complex cloud solutions
• Benefit from end to end cloud services

£4,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

601366486691948

Contact

Roy Rodford
03450030000
tenders@nasstar.com

Planning

• Planning service: Yes
• How the planning service works: • End to end engagement delivered with highly certified Architects.; • Full programme scoping undertaken. ; • Workshops based on real life cloud adoption frameworks.; • Deep discovery and assessments covering all engagement aspects - Tech, behaviours, Security, policy etc.; • Multiple Project Management Practices - Agile, Scrum, Kanban, Six Sigma etc.; • TCO and ROI models created and aligned to project roadmap.; • Cloud Strategy delivered based on Government objectives and measured outcomes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training services follow a best practice methodology. Starting in the early stages of the project we work with the client on user profiling and process analysis to create a strategic adoption plan to ensure maximum success. We then support the client through the pre-launch testing and training, before supporting any roll-out with a mix of training activities ranging from floor-walking, Helpdesk, train-the-trainer, online presence based, concierge services to name a few. Our training and adoption services are supported by our own software applications to automate and aid the training process. We also support the training beyond go-live with refresher courses, online services and usage monitoring to assess consumption levels and determine the automated dissemination of relevant content.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1. We have a dedicated & experienced team of Cloud Architects. ; 2. We use Native Tooling designed to facilitate faster & easier deployments and migrations; 3. We are Microsoft Gold Cloud Platform partner; 4. Our management tools can find the best cloud provider and migrate automatically based on policies i.e. Based on cost
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Before, during and post go-live, we offer services that test and monitor the performance of the service, including stress testing, Quality of Service, capacity monitoring, usage and consumption trends.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide a follow the sun globally active financially backed SLA based managed services.; ; We support all hosting scenarios inhouse or through our best in breed premier partner support services.

Service scope

• Service constraints: .

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide none critical responses with an Automated BOT service based on the deployed architecture. We can provide Critical first responder support via our telephone service based on the deployed architecture and we can provide up to 'Just in Time' 4th Line support based on the deployed architecture.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide a premium Cloud support service which covers every requirement - up to 8 Dedicated engineers on premise team cover 6:00 to 18:00 and a remote team cover from 18:01 to 5:59. We can provide a Bespoke Support Service based on unique requirements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems (URS)
• ISO/IEC 27001 accreditation date: 17/06/2021
• What the ISO/IEC 27001 doesn’t cover: The Registered Scope is as follows: Information security management system for the delivery of communications and associated technologies, products and services provided by the Group. The scope also covers the supporting functions within Nasstar Group Services and activities carried out at Data Centres and Switch Sites throughout the UK including Hull, Reading, Bristol and Leeds in accordance with the Group Statement of Applicability Issue 7, dated December 2014.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC
• PCI DSS accreditation date: 15/12/2016
• What the PCI DSS doesn’t cover: Our certification covers requirements 9 &12 for our Reading and Global Switch data centres and our HMRC Autopayments service. PCI DSS compliance is designed, built and assessed on a service by service basis. Nasstar is experienced in providing consultancy to help customers to design and deliver PCI DSS compliant solutions on cloud platforms.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27018
  • PSN
  • ISO20000
  • ISO27017
  • CISPE Code of Conduct Certification

Social Value

• Fighting climate change:

  Fighting climate change

  Nasstar is committed to creating innovative Technology with a positive impact. From March 2020 – 2021 we delivered 323,582 virtual consultations, significantly reducing travel emissions and admin that comes alongside this. We encourage the adoption of Microsoft Teams, making remote-first working the norm. We actively promote Cloud-based software – serverless software that ensures less heat and noise pollution.; ; Nasstar encourages re-use and recycle programmes, we ensure all equipment is fixed, re-used or ethically recycled, ensuring longer-lasting technology amongst our people.; ; Nasstar also promotes Greener Offices, including paperless working, LED lighting, energy-efficient computer savings, no single-use plastics.; ; In reducing our Environmental impact, Nasstar is committed to becoming Net Zero in accordance with Government guidelines.; ; Working from home is actively encouraged across our employee base.; ; We maintain a formal Environmental Policy and operate an Environmental Management System (EMS) aligned to the ISO14001 - and compliant with SECR (Streamlined Energy Carbon Reporting) and ESOS (Energy Savings Optimisation Scheme). Based on our EMS policy we routinely fulfil the key aims within the social value agenda (MAC 4.2- Influence environmental protection and improvement). As part of our Social Value Commitment, this product offering will also be integrated into the company's Continuous Improvement Plan and will be scrutinised to identify, monitor, measure and achieve the MAC 4.2 measures. We are targeting a further reduction in emissions of greenhouse gases arising from the performance of the company, measured in metric tonnes carbon dioxide equivalents (MTCDE), by at least 2.5% during the life of this contract. In addition, our EMS governs our approach to the way we continue to mandate staff, suppliers, customers and communities in this regard - and we monitor performance on supporting environmental protection and continuous improvement.
• Covid-19 recovery:

  Covid-19 recovery

  As a remote working solutions communications provider, Nasstar has assisted customers in enabling thousands of employees to operate safely, securely and reliably from their home premises during COVID-19 lockdowns. Furthermore, we have continued to advise and enable thousands of end-users to adopt a hybrid model of work, taking advantage of both COVID-secure office workspaces and the benefits of remote operations.; ; We have evolved our hybrid working policy to improve conditions and productivity for our own employees. Our policy continues to guide the minimising of transmission by managing attendance in physical office spaces. Our office spaces provide assurance that Nasstar has put in place specific measures to mitigate the transmission of COVID-19 in accordance with government guidelines and continue to implement social distancing arrangements, improved sanitising/cleaning of workspaces and have included strict testing regimes to ensure the risk of spreading infection was well mitigated.; ; Within our workforce we are committed to protecting the most vulnerable from COVID-19, with support to both those who are personally shielding and those whose family members/close contacts require shielding. Enhanced sick pay and flexibility for care arrangements enable our team to deal with some of the practical challenges COVID-19 present and continue to pose to us all, without undue fear of financial penalty or other restrictive situations. Employees have access to mental health first aiders and an Employee Assistance Programme, to further reduce reliance on public services.
• Tackling economic inequality:

  Tackling economic inequality

  To positively influence economic equality we ensure we deliver quality services to a growing customer base. This puts us in a strong position to grow our employee base, extending opportunities and enhancing economic equality through job creation and additional training opportunities. ; ; To positively influence economic equality, we firstly ensure we deliver quality services to a growing customer base. This puts us in a strong position to grow our employee base, extending opportunities and enhancing economic equality through job creation and additional training opportunities. ; ; We take an active interest in our customer’s end customer and local community, seeking to help add value where we can. We are able to share value beyond the contract’s prescribed services by offering our technical/commercial insights through lectures, talks, webinars, roundtables etc to the community.; ; We are keen to support early career development and access within the IT/Telecoms space and utilise apprenticeships, work placements, internships and graduate opportunities in order to encourage future growth within the industry.; ; We can partner locally to do this by:; ; Linking with local schools/colleges to enable interested young people to attend our sites and undertake work experience either in our offices or by shadowing technical field staff. ; ; Offering graduate/internship opportunities to local university students to experience technical projects, enabling them to put theory into practice and to gain vital work experience to gain permanent positions post-graduation.; ; Providing apprenticeship opportunities, both administrative and technical and at varying entry skill/experience levels.; ; Undertaking to increase these placements when large contracts are won, aligned to the public sector social value guidelines, in order to share and improve our social contribution to local communities.; ; In contrast to an industry where profit maximisation is traditionally motive , Nasstar believes that driving and fulfilling social value s an integral part of any modern contractual relationship.
• Equal opportunity:

  Equal opportunity

  Nasstar actively promotes a culture of fair and equal treatment. Our ethos values people’s differences and how they help everyone achieve more at work as well as in their personal lives. Our desire is to operate a business every person in society can feel proud to be an important part of. We are committed to providing a working environment that is responsive to different cultures and groups, where everyone has an equal chance to succeed and in which all employees are treated with respect and dignity.; ; In 2021, Nasstar sponsored the ‘Agile Angel’ category at the DevelopHER awards. The DevelopHER awards are designed to raise the profile of women in technology, creating role models to inspire the next generation to become developers, technicians, project managers, testers and digital experts. Organised by SyncDevelopHER, the awards aim to promote gender equality in the technology industry through celebrating success.; ; In 2022 we are committed to implementing a variety of pledges and covenants that demonstrate our objective of widening opportunity and representation in our business. These include the Disability Confident Scheme, Mental Health at Work Commitment, Armed Forces Covenant and the Equality and Human Rights Commission’s Working Forward community.; ; In 2022 we are seeking to expand representation across our business by adding recruitment advertising in equal opportunities-specific resources such as Women in Technology.; ; Our aim is to employ and retain individuals who embrace our inclusive culture, positive work ethic and have enthusiasm to join Nasstar on our journey of growth. Our goal is to create a workforce of the future within our sector, full of a genuine cross-section of society and all protected characteristics.
• Wellbeing:

  Wellbeing

  Nasstar’s Wellbeing policies are aligned to the UK Government’s Good Work Plan (satisfaction, fair pay, participation and progression, well-being, safety and security, voice and autonomy). We believe these work together to provide a healthy and engaging work environment. A selection of relevant commitments/policy positions are provided below:; ; • Our Health and Safety, Stress Management and Mental Health strategies include giving access to an Employee Assistance Programme, and in having trained Mental Health First Aiders who run a virtual community where employees are able to discuss any concerns with a trained individual. We proactively promote this, to demonstrate there is no stigma in our business around this subject.; ; • We believe in providing a working environment where our people can do their best work and feel positive about the contribution they make to our success. We implement multiple initiatives that help provide a motivating workplace including regular performance reviews, setting/achieving personal objectives and being recognised by managers for delivering good work. ; ; • Our Personal Development and Training Policy and Procedure outlines our commitment to providing job and career development for all employees, including opportunity to have a Personal Development Plan (PDP) and access to external courses/training.; ; • We provide our team with opportunity to give back to their communities, recognising the importance of personal interests in and recognising wider ethical causes in supporting the wellbeing of our team and local communities. This includes an annual charity elected by employees for donations and sponsorship events and donations of volunteer days for employees to be able to contribute working hours to worthy community / charitable causes.; ; • We provide awareness training for our managers on a variety of topics that help to develop a motivating and safe environment

Pricing

• Price: £4,000 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.