ISx4

AI Product & Operations Applications

ISx4 specialises in the implementation of analytics and AI solutions on cloud infrastructure, including Azure, AWS, GCP, Databricks, Snowflake, SAS, WatsonX, Posit, Anaconda and bespoke solutions. ISx4 can provide tailored SaaS for business operations leveraging the latest NLP and LLM technology.

Features

• Azure, AWS, GCP, Databricks, Snowflake, Posit, WatsonX, SAS, Anaconda
• Customised solutions for product and operations
• NLP Natural Language processing and Machine Learning ML services
• Reports/DV: data presented through dashboards, charts and reports
• DM: advanced techniques to extract actionable information
• Model development and deployment
• Generative AI & Chatbot functionality
• Low code / No code
• Full customisation including security to client requirements
• Analytics & AI Strategy or resource augmentation available

Benefits

• Product and operations solutions aligned to cloud strategy and requirements
• Simplified standard operating procedures for improved product and operations
• Enables clients to quickly respond to changing conditions
• Gain competitive advantage with AI, NLP and ML
• Clients achieve actionable insights to drive towards strategic objectives
• Vendor agnostic using only global cloud providers
• Flexible solutions optimises the infrastructure and manages costs
• Solutions can be end-to-end or by modules
• Solutions are scalable to meet demand
• Cost savings with SaaS

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

601649494846001

Contact

Kielty Hughes
07771327751
tenders@isx4.com

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: MS Azure, AWS, GCP, Databricks, Snowflake, Posit, SAS, Anaconda, WatsonX
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None. All services will be delivered by UK based resources
• System requirements: Flexible in requirements definition and configuration

User support

• Email or online ticketing support: Yes
• Support response times: Will depend on the level of service bought, but an initial response will be within 1 working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: ISx4 tests web-based interfaces, including chat and support-facing pages, in line with WCAG 2.2 Level AA requirements using a proportionate and repeatable accessibility testing approach.; Testing includes keyboard-only navigation to confirm that all core functionality is operable without a mouse, and screen reader testing using commonly available assistive technologies (for example NVDA and VoiceOver) to validate that content, controls, and status messages are correctly announced and usable without disrupting focus.; This is supplemented with automated accessibility scanning to identify common issues such as colour contrast, missing labels, and structural markup, alongside manual testing of key user journeys to confirm logical reading order, visible focus indicators, clear headings and error messages, and appropriate content reflow at increased zoom levels.; Any accessibility issues identified are logged, prioritised, and addressed as part of our standard user interface quality assurance process prior to release. This ensures baseline WCAG 2.2 Level AA expectations are met and maintained as interfaces evolve.
• Onsite support: Yes, at extra cost
• Support levels: High Complexity Models - In-life management includes system health checks and advanced support including proactive and reactive in the total cost. Medium Complexity Models - In-life management includes system health checks and advanced support including proactive and reactive in the total cost with less frequency and at a lower cost. Low Complexity Models - In-life management includes periodic system health checks and basic support included in the total cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Full user requirements established with the system customised to meet these. Handover instruction and documentation is provided. Ifappropriate, parallel runs are provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users own the data and have full access to, and control over it at all times. Extraction of the data is managed by the users.
• End-of-contract process: Content will be made available for a period of time for retrieval subject to licence constraints.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Dedicated support site
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: ISx4 tests web-based interfaces, including chat and support-facing pages, in line with WCAG 2.2 Level AA requirements using a proportionate and repeatable accessibility testing approach.; Testing includes keyboard-only navigation to confirm that all core functionality is operable without a mouse, and screen reader testing using commonly available assistive technologies (for example NVDA and VoiceOver) to validate that content, controls, and status messages are correctly announced and usable without disrupting focus.; This is supplemented with automated accessibility scanning to identify common issues such as colour contrast, missing labels, and structural markup, alongside manual testing of key user journeys to confirm logical reading order, visible focus indicators, clear headings and error messages, and appropriate content reflow at increased zoom levels.; Any accessibility issues identified are logged, prioritised, and addressed as part of our standard user interface quality assurance process prior to release. This ensures baseline WCAG 2.2 Level AA expectations are met and maintained as interfaces evolve.
• API: Yes
• What users can and can't do using the API: A dedicated API can be configured if necessary at extra cost - otherwise it is a dedicated support site
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Solutions are provided after full consultation with buyers. Customisation covers the use of system, use of cloud infrastructure, system specification and configuration, security set up and support and can be tailored to meet customer requirements.

Scaling

• Independence of resources: All client instances are dedicated to each client and only run on hyperscaler platforms.

Analytics

• Service usage metrics: Yes
• Metrics types: Dependent upon the solution and the user's requirements
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: MS Azure, AWS, Google, Databricks, Snowflake, Posit, SAS, Anaconda, IBM

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: All data remains on buyer's network, or a dedicated instance for the buyer on Azure, AWS or GCP. ISx4 does not operate data centres, networks or physical hardware.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users own the data and have full access to, and control over it at all times. Export of the data is managed by users using an appropriate interface. We would urge caution with the term exporting user data - this would require detailed assessment.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Dependent upon the solution and the user's requirements
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Dependent upon the integration requirements
  • Bespoke data ETL configuration is an option
  • Azure, AWS, GCP, Databricks, Snowflake, SAS, WatsonX, Posit, Anaconda
  • Open source code

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All data remains on buyer's network, or a dedicated instance for the buyer on Azure, AWS or GCP. ISx4 does not operate data centres or networks.
• Data protection within supplier network: Other
• Other protection within supplier network: All data remains on buyer's network, or a dedicated instance for the buyer on Azure, AWS or GCP. ISx4 does not operate data centres or networks.

Availability and resilience

• Guaranteed availability: SLAs are determined by the package purchased. T&Cs govern the impact of non-availability and the impact of that on pricing.
• Approach to resilience: Resilience will be determined by the end user preference.
• Outage reporting: Any agreed messaging format including email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: In line with customer requirements
• Access restrictions in management interfaces and support channels: Access restrictions to meet buyer's requirements from a wide and varied list.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access to meet buyer's requirements

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Third party ownership e.g. AWS, Microsoft, Google.
• Information security policies and processes: Cyber essentials Plus, ISO27001. ; ISO42001.; Security roles assigned to each user. All access approvals by COO. Access levels monitored and amended or removed upon change of role or ending employment.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Programme and project management principles applied with oversight by the Head of Projects or other senior managers. Impact assessments are conducted on security, privacy, technology and operational capabilities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All services are provided directly by Azure, AWS or Google in line with customer preferred end-state standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: All cloud services are provided directly by Azure, AWS or Google in line with customer preferred end state standards
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All cloud services are provided directly by Azure, AWS or Google in line with customer preferred end-state standards
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • This is dependent upon Infosec approval
  • Connectivity can be configured accordingly

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Depends on customer requirements.
• Link to free trial: N/a - customer specific

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group Ltd
• ISO/IEC 27001 accreditation date: Friday 10 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 15 May 2024
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The actual date depends on the relevant system - 15-05-2024 relates to Microsoft Azure
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F4590512-dcce-4a25-9d99-106fb68c9fa5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E1d21d93-869b-453f-8adf-b8f8bd03cfb2
• Other security certifications: Yes
• Any other security certifications: ISO42001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.