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Bytes Software Services

Sophos Intercept X Mobile

Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat Defense (MTD) solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10, and macOS devices. bssgc

Features

  • Device Management
  • Application Management
  • Device Security
  • Malware, ransomware, PUA, spam protection
  • Web protection against malicious online content
  • Microsoft Active Directory or Azure AD integration
  • Flexible self-service portal
  • Web filtering for unwanted content (14 categories)

Benefits

  • Deep learning/ AI anti-malware technology
  • Enforce company security protection policies on managed mobile devices
  • "Extensive support for Android zero touch and Apple DEP"
  • Flexible self-service portal
  • Comprehensive Man-inthe-Middle (MitM) threat detection"
  • Best-in-class protection and performance
  • Easy to use mobile app
  • built in authenticator app
  • Device, network and application security
  • "Deploy using Sophos Mobile or alternate UEM products"

Pricing

£0.58 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 0 1 7 5 3 5 3 1 5 3 9 0 8 1

Contact

Bytes Software Services Chris Swani
Telephone: +44 (0) 7951 326815
Email: tenders@bytes.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Windows Phone 8.1 and Windows Mobile 10 are no longer supported.
System requirements
  • Android 5.x to 11.x
  • IOS 11.x to 14.x
  • IPadOS 13.x or higher
  • Windows 10 v1511 or later

User support

Email or online ticketing support
Email or online ticketing
Support response times
"Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.

For Enhanced Support Plan:
Critical Within 4 hours
High Within 8 hours
Medium Within 24 hours
Low Within 24 hours

For Enhanced Plus Support Plan:
Critical Within 1 hour
High Within 2 hours
Medium Within 24 hours
Low Within 24 hours

Please see this link for details (page 9):
https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf"
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
"Enhanced
• 24/7 multi-channel support
• Software downloads, updates, & maintenance
• Access to support knowledgebase and support forums
• Warranty (Appliances only)
• Hardware replacement (Appliances only)
• Remote assistance support

Enhanced Plus - includes all features of the Enhanced plan above and the following:
• Remote consulting
• Priority case and sample handling
• Phone calls routed to senior Technical Support Engineers

TAM - includes all features of Enhanced and Enhanced plus with the following:
• Named Technical Account Manager (TAM)
• Front of the line access to product information
• Personalized communications and alerts
• Performance and feature optimization
• Enhanced escalation
• Emergency Onsite Support

Please see this link for reference:
https://www.sophos.com/en-us/support/technical-support"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
"Sophos Mobile has a 'Getting Started' widget that can be added to its dashboard. It contains video demos such as the following:
• Quick Tour
• Initial Setup
• Configuration
• Device Enrollment
• Day-to-day tasks

Please also see this link for the key steps to start using Sophos Mobile:
https://docs.sophos.com/central/Mobile/help/en-us/index.html"
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
End-of-contract process
All Sophos products and services are licensed for the term of the contract in Sophos Central, and will be fully functional during this period. At the end of the contract term the product will become unlicensed, and will no longer benefit from feature updates or protections. At this time, unlicensed products will no longer be visible within the Sophos Central Management console.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
"Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat
Defense (MTD) solution that helps businesses spend less time and effort to
manage and secure traditional and mobile endpoints. The only UEM solution
that integrates natively with a leading next-gen endpoint security platform,
Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10
and macOS devices."
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
"Sophos Mobile is managed via Sophos Central.
Sophos Central has a simple and intuitive dashboard, offering easy navigation and alert functions.

The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:
• Devices, all or per group
• Compliance status by platform or for all devices
• Managed status by platform or for all devices
• The SSP registration status
• The managed platform versions"
Accessibility standards
None or don’t know
Description of accessibility
The Sophos Central Admin Console accessed at https://cloud.sophos.com/ with supported web browsers.
Sophos Central currently supports the following browsers:
• Google Chrome.
• Microsoft Edge.
• Mozilla Firefox.
• Apple Safari (Mac only).

Recommend install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.

Aside from the SuperAdmin account, only users with an admin role can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication)
Accessibility testing
Sophos Central does not currently have a VPAT compliance attestation. As a central console, many separate Sophos products appear in Sophos Central. Some of these products are accessibility compliant and we continue to improve the accessibility of our individual products.
API
Yes
What users can and can't do using the API
"Sophos Central has a public API program that can automate monitoring, security, and administration activities in Sophos Central. It can do many of the things normally done in the Sophos Central Admin Console including Live Discover queries and pulling events/alerts into a SIEM.

All our APIs are offered as RESTful HTTP endpoints over the public internet. We use standard authentication, JSON requests and responses, and standard HTTP verbs. All communication is over HTTPS.

Please see the following link for details:
https://developer.sophos.com/intro
https://developer.sophos.com/apis"
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.

Analytics

Service usage metrics
Yes
Metrics types
"The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:
• Devices, all or per group
• Compliance status by platform or for all devices
• Managed status by platform or for all devices
• The SSP registration status
• The managed platform versions"
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Sophos

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
"Some reports such as Data Loss Prevention Violations and At Risk Users can be exported to CSV or PDF.

Users/People list can be exported to CSV."
Data export formats
  • CSV
  • Other
Other data export formats
XLXS
Data import formats
  • CSV
  • Other
Other data import formats
  • Policy created with Apple Configurator
  • Provisioning profile for self-developed apps

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.

Availability and resilience

Guaranteed availability
Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.

Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/
Approach to resilience
Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.

Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
Outage reporting
Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/

It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.

Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console
Access restrictions in management interfaces and support channels
"Sophos Central has a Role Management feature that provides admins the capability to assign pre-defined administrative roles to users who need access to the Sophos Central Admin Console. The following are the available pre-defined administrative roles:
• Super Admin
• Admin
• Help Desk
• Read-only

Please refer to this link for more information:
https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/AdminRoles.html"
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.

Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire Certifications
ISO/IEC 27001 accreditation date
16/01/2024
What the ISO/IEC 27001 doesn’t cover
"The certificate scope comprises the Sophos information security management system supporting the operations underlying the
Sophos Labs, Sophos Central, Sophos OPTIX, Intelix, and MDR/MTR services. The organizational scope includes the Security,
Information Technology, Product, and Legal teams affecting the Sophos information security management system. These activities
are governed by the implemented controls in accordance with the organizational Statement of Applicability."
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
A-Lign
PCI DSS accreditation date
09/02/2021
What the PCI DSS doesn’t cover
It only covers our Sophos MTR Product.

Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type 2
  • ISO27001:2022

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.
Information security policies and processes
"Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.
Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.

Please see this link for the High-Level Overview of the Sophos Security Policy:
https://www.sophos.com/en-us/trust/high-level-security-policy-overview"

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The Security team (Red team) is tasked with scanning systems for vulnerability scans.
We follow a risk-based approach while deciding on the remediation of vulnerabilities.

Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches)
All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity.
Patches are tested in a test environment before moving to the production environment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Plans developed with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.

Please see this link for the Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response
Incident management type
Supplier-defined controls
Incident management approach
Plans developed with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.

Please see this link for the Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

Price
£0.58 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
There is no free version, just a time limited trial version which limits this product to 100 users for a 30 day period
Link to free trial
http://central.sophos.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.