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Me Learning

Event Management Software / Virtual Training Booking System

The Event Booking System manages all your resources; venues, timings, availability of trainers / other stakeholders, monitors RoI. It removes all complexity from creating events, sessions, handling invitations bookings wait-lists and liaising with learners, even if they’re in different organisations. Helps run a consistent, professional operation with enhanced budget control.

Features

  • Optional integration with FormLMS to unify offline and online training
  • Full reporting suite
  • Handle last-minute booking changes and Manage non-attendees
  • Manage all costs and Return on Investment
  • Manage course feedback, sign-offs and achievements
  • Plan for skills and absences
  • Line manager authorisation built in
  • Get notified of all training bookings
  • Automated registration
  • Wait list function

Benefits

  • Unify online and offline training pathways with optional Sapphire LMS
  • See attendee lists build in real-time
  • Contact any or all participants in a few clicks
  • Real-time reporting: upcoming events, trainer performance, classroom attendance
  • Improve productivity
  • Save time-manage bookings, numbers and resources with zero hassle
  • Monitor progress in one place
  • Optimise attendance using the wait list function
  • Cost Management and Dynamic monitoring of Return on Investment
  • Include elearning digital courses with blended Form LMS pathways

Pricing

£1 to £150 a person a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 0 2 0 8 9 4 3 9 8 5 2 0 6 5

Contact

Me Learning Corinna Leng
Telephone: 01273091301
Email: Enquiries@melearning.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Me Learning's Learning Management System (Form LMS) Courses can be deployed on our LMS or via a customer's own LMS
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
  • Browser
  • Device to access the internet
  • Can be deployed in a customer's own environment

User support

Email or online ticketing support
Email or online ticketing
Support response times
Weekdays - normal working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/a
Web chat accessibility testing
Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. Our product team is working hard to ensure that we can find a solution that will meet these requirements for compliance, while maintaining the current user experience.
Onsite support
Yes, at extra cost
Support levels
Unlimited Phone and email support included in the costs. A nominated account manager will be assigned for each customer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We work with your project / training / implementation team to ensure the system is configured to meet the training needs of each user, creating their own training pathway. We will configure the system for use and train your Admin staff on how to manage the system. This is all done remotely and we provide full training guides, user documentation and ongoing support.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Export to csv or excel or automatically using API. We delete all data from our records in line with GDPR Regulations
End-of-contract process
The client is shown how to export any data they require before the system is disabled and data deleted. End of contract review is completed by Me Learning and the customer

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is a mobile-friendly and all desktop features are also available on a mobile
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Create/Delete/Modify/Export users Assign/withdraw users from courses Create organisation hierarchy structure Report on users progress with different criteria including CPD Integration with Performance Management systems , HR / L&D systems and ERP systems
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users of our service can customise:
- Logo
- Colours
- Organisation structure
- Groups
- Access rights for users/groups
- Terminology
- Equal Opportunities
- Email templates

All the customisation can be done through the Admin inteface by the Master Admin. The ability to customise can aslo be delegated.

Scaling

Independence of resources
Our cloud based service has various thresholds assigned and when these thresholds are breached, the environment scales up and horizontally to ensure the response times are kept as agreed for all customers

Analytics

Service usage metrics
Yes
Metrics types
Comprehensive reporting inclduing:
Lists, registers and feedback all exportable as Excel / PDF.
Real-time reporting: upcoming events, trainer performance, classroom attendance.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Standard functionality enables admin to export data into csv format
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • XLS

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee 99.95% uptime for our system. There is no refund if SLA isn't met.
Approach to resilience
Available on request
Outage reporting
Email alerts to all our customers

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted through IP and ports lockdown. In addition, we use public key to provide access to management interfaces
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ACM
ISO/IEC 27001 accreditation date
08/07/2022
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
The main board is responsible for defining the policies and ensure its implementation operationally. The key performance indicators for the board include the implementation of these policies, risk management and forensic analysis of security incidents

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:

Identify - What is it, assess security impact
Change control process - initiate, reporting
Process tracking log
Accountability
Library - documentation
Release - Go/no go decision based on risk assessment
Evaluate
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8h. We also received our threat information from the CREST approved company on retainer.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
Incident management type
Supplier-defined controls
Incident management approach
We have a clear processes for common events and based on workflow tools we have. Users can report incidents by email or phone and provide incident reports via email to our customers

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fighting climate change
As an SME, we recognise that Me Learning’s ESG processes can be small initially, however they are fundamental to ensuring we are sustainable across the board, as well as maintaining the sustainability of our customers.

Our digital training helps clients demonstrate reduction in travel for training, contributing to carbon targets. We specialise in the creation of cutting-edge digital training which can be accessed securely from any device with an internet connection. When this is used in place of more traditional classroom training, this eliminates the need for travel to training venues. Our cloud-based solution is hosted through Amazon Web Services (AWS) data centres, which we chose specifically because of the use of renewable energy sources.

Since 2022, Me Learning’s eco-team (Tree Learning) has headed our in-house sustainability initiatives. The team is led by our CEO, Nick Richards, and ensures we map and manage our sustainability risks and identify and exploit sustainability opportunities. This mainly includes improving our energy and carbon performance, encouraging company wide recycling, and scheduling charity days. Tree Learning identifies a set of short term, medium term and long-term objectives at the beginning of each financial year.

Tackling economic inequality

Tackling economic inequality
As a high growth sector with known skills shortages, we promote careers with the next generation of students and job seekers and provide opportunities through work experience and placements.

We play an active role in the communities where we operate. For example, we:

- Built a website for young people with learning difficulties for a charity local to Brighton.
- Provide free access to personal development courses via our social value agreement with Greater Manchester Combined Authority. Rochdale Council used this to provide free access to training for unemployed people to build new skills and prepare for employment.
- Support Shoreham Academy Workplace Live. We do this annually and have our next careers fair at Shoreham Academy in July 2024.

During 2024 and beyond, we plan to:

- Continue to deliver topical eLearning talks, led by our Learning Production team, at Shoreham Academy to inspire the next generation of talent to consider a career in our sector.
- Support the Government’s vision to shape and grow new business, by providing guidance sessions with start-up businesses.
- Commitment to a further TED talk.

The contracts delivered through this framework will be delivered by our existing in-house team, which is growing year-on-year as demand for our services increases. Given the specialist nature of many of the roles which can also be performed anywhere in the UK, we do not take on local labour to staff contracts on a short-term basis but instead invest in the development of our permanent team on an ongoing basis. From time to time, we do employ the services of a carefully selected and trust supply chain, which includes other SMEs and micro businesses. We have full sight of our supply chains and are confident that they meet the requirements of Modern Slavery regulations.

Equal opportunity

Equal opportunity
We are accredited to Investors In People Gold Standard.

As with similar businesses across the UK, we are aware there may be an under representation of people with a disability, serious health condition or from underrepresented groups within our organisation and we are committed to taking steps to address this. We already apply inclusive recruitment practices which include anonymised applications.

We actively promote careers in our sector, which helps raise awareness of career opportunities with students from a range of different backgrounds and break down common myths and misperceptions.

As part of Me Learning's social value offer to this project, we will provide over 100 free eLearning licenses with access to our entire digital library, to be used as the customer deems appropriate. These free licenses can be distributed across communities that learners may otherwise not have access to specialised training such as 'Business Skills' or 'Leadership Development.' Access to this digital training will give disadvantaged learners the opportunity to gain skills in certain areas and improve their likelihood of securing employment.

The eLearning accessed by learners can be chosen by the customer for a specific purpose in mind, e.g to help certain individuals move into higher paid work by developing new skills relevant to the contract.

Modern slavery
As part of our eLearning social value offer, we can provide access to our Modern Slavery eLearning course to ensure the customer is aware of how to identify it and manage its risks.

From time to time, we do employ the services of a carefully selected and trust supply chain, which includes other SMEs and micro businesses. We have full sight of our supply chains and are confident that they meet the requirements of Modern Slavery regulations.

Wellbeing

Health and safety management is a core part of the responsibilities of our managers. The cost of living crisis has helped us focus on mental health as well as physical issues and our organisation has matured in this respect since the beginning of 2022.

We promote positive wellbeing and welfare by encouraging a culture of open and honest conversation, so staff feel able to share any concerns. Our managers are recognised and rewarded for creating an environment of openness and trust. Our Head of People and Performance, Lisa Lambert, provides an alternative route to support, if staff feel unable to access these via line management routes.

Me Learning offers a variety of mental health support tools to our employees:
-x1 mental health day per month, where employees can take a day for themselves, no questions asked.
-Open door policy to our Head of People and Performance, Lisa Lambert
-Access to therapy sessions via our private health insurance scheme
-We’ve been signed up to the Mental Health at Work Commitment since March 2024.

As part of our commitment, we are to review our policies and procedures relating to Mental Health in 2024. We plan to promote mental health literacy and measure and track our progress against the Mental Health at Work framework.

We are currently working on an action plan on Mental Health, including baseline measures and proposals for performance appraisal.

We regularly discount online courses on topical issues to raise awareness of wellbeing and inclusion. For example, every June during LGBTQ+ Pride month, we offer free access to a selection of relevant courses such as: LGBTQ+ Awareness, Equality & Diversity, Hate Crime Awareness.

We will continue to make discounted offers on digital learning on inclusivity and wellbeing topics. We will track the take up of these to inform future activities.

Pricing

Price
£1 to £150 a person a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We provide a free evaluation version for up to two weeks

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.