AIMES Management Services Limited

SD-WAN

AIMES software-defined, wide area network (SD-WAN) solution is a security-driven, network technology and managed-service-solution, providing central network orchestration (control, monitoring, and analysis) with a tiered, enterprise-grade support capability. It consolidates SD-WAN, next-generation firewall with advanced routing features and allows the secure control of network and application traffic in near real-time

Features

• simplified operations, centralised orchestration, enhanced analytics and zero-touch provisioning;
• carrier and transport technology agnostic;
• tiered and/or bespoke, enterprise-grade managed service wrap
• guaranteed data-sovereignty with key-components hosted-in UK-based data-centre
• enhanced granular analytics for end-to-end visibility and control;
• self-healing capabilities for enhanced user experience;
• enhanced-application-monitoring with 5000+ applications identified with real-time SSL inspection
• cloud on-ramp for efficient and secure Software-as-a-Service (SaaS) adoption;
• supports micro, macro, single task VDOM and multi VDOM segmentation;

Benefits

• application-driven approach supports broad application steering, accurate application -
• identification and enhanced WAN remediation/self-heeling;
• mature cloud integration allows for accelerated cloud on-ramp (AWS-Azure etc.);
• natively integrated NGFW and SD-WAN capability preserves the security ......
• and availability of-the-network
• tiered and/or bespoke, enterprise-grade managed service wrap
• enables thin-edge (SD-WAN-routing) and WAN edge (SD-WAN-routing, NGFW)...

£105 to £1,192 an instance a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.loftus@aimes.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

602280878711797

Contact

John Loftus
+44 (0) 1519059728
john.loftus@aimes.net

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Issue — 1 elapsed hour; Priority 2 Issue — 2 elapsed hours; Priority 3 Issue — 8 elapsed hours; Outside Business hours: Priority 1 Issue — 2 elapsed hours; Priority 2 Issue — 4 elapsed hours; Priority 3 Issue — 12 elapsed hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Client Specific, AIMES offers a number of support packages based on client specific requirements. These range from our PAYG IT Support package up to our Platinum Support package. PAYG IT Support offers entry-level support with break / fix only on all named servers, or systems required that are outlined in the support contract. Our Platinum Support package offers fully managed service of the entire infrastructure stack. This includes management, administration and support of all hardware and systems tailored to include as many named servers, or systems required that are in the support contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An Account Manager and pre-sales consultant will work with you to identify the correct service specification and configuration. If required we will attend site to conduct site surveys, demonstrations and audits. Once our proposal is accepted and our SD-WAN service contract signed, we add the project to our internal task system. Each new customer project is allocated a Prince 2 qualified Project Manager (PM) who assumes overall responsibility for the successful delivery of the project. The PM will communicate with the customer by phone, e-mail, video or in person. A Project Initiation Document is issued once we have gathered all required information, this document defines the project. All user information is gathered and amended if required. A meeting to discuss all aspects of the service configuration. The service configuration agreement written up and issued. The PM will liaise with the Network Engineering team to manage the necessary resources. The assigned Network Engineer will configure the service and attend site to carry out the deployment. Where the customer specifies on-site training, a trainer will attend site to provide the necessary instruction.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Via a secure web-portal. Portal address to be provided by engineering upon commencement of the service.
• End-of-contract process: The customer via the relevant service portals can extract all historical data

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Available upon request

Scaling

• Independence of resources: AIMES’ Capacity management planning is controlled under our Information security management system (ISMS); ; The purpose of our capacity management process is to ensure the continuous availability of services through capacity planning, monitoring and management.; ; This ensures that the required capacity for any given system is always available and that upgrades and improvements to the clients systems can be implemented to ensure that adequate capacity exists and resource requirements are planned for and controlled

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data can be exported into excel supported file formats.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.96%
• Approach to resilience: Tier 3 equivalent Data Centre -Concurrently maintainable: 99.99 % Availability • Enables planned activity without disrupting computer hardware operation. AIMES facilities are designed and specified to ensure that planned activity can be undertaken without any disruption to computer hardware. • Resilient power infrastructure. AIMES design specification for the DC facilities provides for 2N resiliency on the power infrastructure and N+1 on all other components and multiple Low Voltage path options with a dual A & B feeds which are available for all racks. • We also have resilient internet connectivity, setup in an auto-failover configuration and involving diverse routes and providers:
• Outage reporting: Twitter, Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Administrative and management networks are physically separate from other staff networks, within our secure NOC. Technical Staff access is strictly controlled as part of our ISO27001 audited ISMS.; ; Client management access is via 2FA client VPN.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV GL Business Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01 September 2017
• What the ISO/IEC 27001 doesn’t cover: AIMES ISO/IEC 27001 certification covers the provision of secure application hosting including hosting business applications, high performance Computer processing and Data Storage and Manipulation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS Toolkit Compliance
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Management reviews

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: AIMES configuration and change management processes is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.; ; In brief, configuration and change management processes are assessed for potential security impact and tracked through their lifetime via our online business management solution.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: AIMES vulnerability management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.; ; Specific details of the vulnerability management process will be made available during the contract negotiation stage.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: AIMES protective monitoring process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.; ; Specific details of AIMES protective monitoring process will be made available during the contract negotiation stag
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: AIMES incident management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas. Specific details of AIMES incident management process will be made available during the contract negotiation stage.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  AIMES is committed to promoting sustainability. Concern for the environment and promoting a broader sustainability agenda are integral to AIMES professional activities and the management of the organisation. We aim to follow and to promote good sustainability practice, to reduce the environmental impacts of all our activities and to help our clients and partners to do the same. European Code of Conduct (EUCOC) AIMES is a participant in the European Code of Conduct for Data Centres (EUCoC) which aims to reduce energy consumption & carbon emissions in a cost-effective manner without hampering the mission critical function of systems or data centres. EUCoC has been created in response to increasing energy consumption in data centres and the need to reduce the related environmental, economic and energy supply security impacts. AIMES is an ethical and environmental conscious organisation that has adopted the best practices of the code and become an official participant. The EUCOC ensures that AIMES operational procedures regarding the management of a data centre are appropriate and the energy saving initiatives the company adopts meet the objectives of the European Union Energy Efficiency.; ; AIMES Data centre has been constructed to next generation energy efficiency standards with a Power Utilisation Efficiency (PUE) of less than 1.4

Pricing

• Price: £105 to £1,192 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.loftus@aimes.net. Tell them what format you need. It will help if you say what assistive technology you use.