CAUSALITY.IT LIMITED
Cloud Support
Comprehensive service delivery across Cisco VoIP integration, PSTN connectivity, and Netcall solutions, including Contact Centre (CIP) and Omnichannel platforms. Experienced in deploying CustomerConnect for streamlined communication, ensuring seamless user experience, scalability, and enhanced customer engagement across voice, chat, and digital channels.
Features
- Cloud Support
- Cloud implementations
Benefits
- Reducing costs
- Improving business communications
Pricing
£5 to £100 a user
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at simon.dowdall@causality.it.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 0 2 3 6 2 0 3 1 2 1 3 4 7 5
Contact
CAUSALITY.IT LIMITED
Simon Dowdall
Telephone: 07446107801
Email: simon.dowdall@causality.it
Planning
- Planning service
- Yes
- How the planning service works
- We will map out and design a As Is To Be process for the cloud support projects.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Successful migration from your current email to Office365
Procure new laptops/desktops
Build image, deploy and implement the new technology
User Training: deliver workshops, drop-in clinics, floorwalking – coaching the users on the new functionality
24/7 IT Support; remove and desk side support available - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Successful migration from your current email to Office365
Procure new laptops/desktops
Build image, deploy and implement the new technology
User Training: deliver workshops, drop-in clinics, floorwalking – coaching the users on the new functionality
24/7 IT Support; remove and desk side support available - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
Office 365 off-premises service will provide:
Office desktop and mobile software
SharePoint – document library/management and workflow capabilities
Skype for Business; (with messaging, presence, internal voice conferencing, screen sharing and external PSTN dial-in capability)
Optional Exchange services; Required data security and data interchange with bodies on PSN solutions; plus, migration and support services
Microsoft Licensing - monthly billing with no licensing commitment
Service scope
- Service constraints
-
Successful migration from your current email to Office365
Procure new laptops/desktops
Build image, deploy and implement the new technology
User Training: deliver workshops, drop-in clinics, floorwalking – coaching the users on the new functionality
24/7 IT Support; remove and desk side support available
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- 24 hours, including weekends
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
33 Tickets Logged between 15th April – 15th May
26 calls are closed and 7 calls still open
Of the 26 calls 22 were logged as incidents and 4 as requests
Incident Management
Of the 22 Incidents 9 are P2 and 13 are P3 rated
P2 Tickets – 8 pass and 1 fail = 89% Pass rate
P3 Tickets – 13 Passes = 100% Pass rate
Requests
4 Requests were raised and carried out.
RFS
Zero
AOB
Plans for Reporting moving forward
Ticket Information
Incident priority allocation
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
At Causality, we recognise the urgent need to combat climate change, one of the most pressing challenges of our time. Our commitment to environmental sustainability is not just a moral imperative but a strategic necessity. We believe that businesses have a crucial role to play in driving positive change and creating a more sustainable future for generations to come.
Through innovative practices and partnerships, we are dedicated to reducing our carbon footprint and promoting environmental stewardship across all facets of our operations. From adopting renewable energy sources and implementing energy-efficient technologies to reducing waste and promoting recycling initiatives, we are actively working to minimize our environmental impact.
Furthermore, we strive to leverage our platform and influence to advocate for meaningful policy changes and raise awareness about the importance of sustainability. By engaging with stakeholders, policymakers, and communities, we aim to foster a culture of environmental responsibility and inspire others to join us in the fight against climate change.
At Causality, we view sustainability not only as a responsibility but also as an opportunity for innovation and growth. By integrating sustainable practices into our business model, we aim to create long-term value for our stakeholders while safeguarding the planet for future generations. Together, we can make a difference and build a more resilient and sustainable world for all.Equal opportunity
At Causality, we are committed to fostering an inclusive and diverse workplace where every individual is valued and respected. We firmly believe in the principles of equal opportunity, recognizing that diversity drives innovation, creativity, and success.
We strive to create an environment free from discrimination, where all employees, regardless of race, colour, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic, are treated fairly and given equal opportunities for advancement.
Our hiring, promotion, and compensation practices are based solely on merit, skills, and qualifications. We actively seek to attract, develop, and retain a diverse workforce that reflects the communities we serve and the global nature of our business.
We provide ongoing training and development opportunities to ensure that everyone has the resources and support they need to reach their full potential. We also encourage open dialogue and feedback to continuously improve our diversity and inclusion initiatives.
By embracing diversity and championing equal opportunity, we not only enrich our workplace culture but also strengthen our ability to innovate and thrive in an ever-changing world. Together, we are committed to building a brighter future where everyone has the opportunity to succeed.Wellbeing
At Causality, we believe that the wellbeing of our employees is paramount to our success. Our commitment to wellbeing extends beyond traditional health benefits; it encompasses physical, mental, and emotional wellness. We understand that a thriving workforce is a productive one, which is why we prioritize creating a supportive and inclusive environment where every individual can flourish.
To nurture the wellbeing of our employees, we offer comprehensive wellness programs that cater to diverse needs. From fitness classes and nutrition workshops to mental health resources and counseling services, we provide a holistic approach to wellness. Additionally, we promote work-life balance through flexible schedules, remote work options, and generous time-off policies.
At the core of our company culture is a deep respect for the wellbeing of each team member. We foster a culture of open communication, empathy, and mutual support, where everyone feels valued and heard. Our leaders lead by example, prioritizing their own wellbeing and encouraging others to do the same.
We recognize that wellbeing is not a one-size-fits-all concept. That's why we continuously seek feedback from our employees to tailor our programs and initiatives to their evolving needs. Whether it's through anonymous surveys, focus groups, or one-on-one discussions, we are committed to listening and adapting to ensure that our efforts make a meaningful impact.
Ultimately, our goal is to empower our employees to lead fulfilling lives both inside and outside of work. By investing in their wellbeing, we not only enhance individual happiness and satisfaction but also drive greater innovation, creativity, and success for our company as a whole. At Causality, we firmly believe that a culture of wellbeing is the foundation for a thriving workforce and a brighter future.
Pricing
- Price
- £5 to £100 a user
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at simon.dowdall@causality.it.
Tell them what format you need. It will help if you say what assistive technology you use.