INSIGHTS T/A ISX4 LTD

Cloud Software Deployment & In-life Management

ISx4 specialises in the implementation of analytics and AI solutions on cloud infrastructure. Options include Azure, AWS, SAS, Watsonx, Posit, Anaconda and bespoke solutions. ISx4 can host and own the cloud environment or deploy to the client cloud environment . In-life management and support is part of the service offering.

Features

• Azure, AWS, Posit, IBM WatsonX, SAS, Anaconda
• Advanced Analytics modelled to deliver business Insights
• NLP Natural Language processing and Machine Learning ML services
• Reports/DV: data presented through dashboards, charts and reports
• DM: advanced techniques to extract actionable information
• Model development and deployment
• Generative AI & Chatbot functionality
• Low code / No code
• Full customisation including security to client requirements
• Analytics & AI Strategy

Benefits

• Progressing along the analytics maturity curve
• Achieve actionable insights to drive towards strategic objectives
• Enables agility to quickly respond to changing conditions
• Gain competitive advantage with AI, NLP and ML
• Utilises UK based local resources
• Utilises only global cloud providers
• Flexible solutions optimises the infrastructure and manages costs
• Solutions are scalable to meet demand
• Reduced costs with outsourced service

£20,000.00 to £100,000.00 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kielty.hughes@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

602445289807374

Contact

Kielty Hughes
07771327751
kielty.hughes@isx4.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Azure, AWS, SAS, IBM Watsonx, Anaconda, Posit
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None. All services will be delivered by UK based resources
• System requirements: Flexible in requirements definition and configuration

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Will depend on the level of service bought, but an initial response will be within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Standard functionality using Azure, AWS and Watsonx
• Web chat accessibility testing: Standard functionality using Azure, AWS and Watsonx
• Onsite support: Yes, at extra cost
• Support levels: High Complexity Models - In-life management includes system health checks and advanced support including proactive and reactive in the total cost. ; Medium Complexity Models - In-life management includes system health checks and advanced support including proactive and reactive in the total cost with less frequency and at a lower cost.; Low Complexity Models - In-life management includes periodic system health checks and basic support included in the total cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full user requirements established with the system customised to meet these. Handover instruction and documentation is provided. If appropriate, parallel runs are provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users own the data and have full access to, and control over it at all times. Migration of the data is managed by the users.
• End-of-contract process: Content will be made available for a period of time for retrieval subject to licence constraints.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Dedicated support site
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: A dedicated API can be configured if necessary at extra cost - otherwise it is a dedicated support site
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Solutions are provided after full consultation with buyers. Customisation covers the use of system, use of cloud infrastructure, system specification and configuration, security set up and support and can be tailored to meet customer requirements.

Scaling

• Independence of resources: Each instance is unique to the buyer and operates on either the buyer's infrastructure or a buyer-dedicated environment on AWS, Azure etc

Analytics

• Service usage metrics: Yes
• Metrics types: Customised for the user
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: MS Azure, AWS, Posit, Anaconda, IBM, SAS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: All data remains on buyer's network, or a dedicated instance for the buyer on Azure, AWS or GCP. ISx4 does not operate data centres, networks or physical hardware.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users own the data and have full access to, and control over it at all times. Export of the data is managed by the users using an appropriate interface. We would urge caution with the term exporting user data - this would require detailed assessment
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Dependent upon the solution and the users requirements
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Dependent upon the integration requirements
  • Bespoke data ETL configuration is an option
  • Azure, AWS, SAS, WatsonX, Posit, Anaconda
  • Open source code

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All data remains on buyer's network, or a dedicated instance for the buyer on Azure, AWS or GCP. ISx4 does not operate data centres or networks.
• Data protection within supplier network: Other
• Other protection within supplier network: All data remains on buyer's network, or a dedicated instance for the buyer on Azure, AWS or GCP. ISx4 does not operate data centres or networks.

Availability and resilience

• Guaranteed availability: SLAs are determined by the package purchased. T&Cs govern the impact of non-availability and the impact of that on pricing.
• Approach to resilience: Not applicable as there is no ISx4 datacentre.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Authentication methods to meet buyer's requirements
• Access restrictions in management interfaces and support channels: Access restrictions to meet buyer's requirements
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access to meet buyer's requirements

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group
• ISO/IEC 27001 accreditation date: 12/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: It depends on the system - Azure June 2020
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Depends on the system - Azure, AWS, GCP
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Third party ownership e.g. AWS and Microsoft.
• Information security policies and processes: ISO270001. Security roles assigned to each user. All access approvals by COO. Access levels monitored and amended or removed upon change of role or ending employment.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Programme and project management principles applied with oversight by the CEO, COO or other senior managers. Impact assessments are conducted on security, privacy, technology and operational capabilities.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All services are provided directly by Azure, AWS or GCP.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All services are provided directly by Azure, AWS or GCP.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All services are provided directly by Azure, AWS or GCP.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • This is dependent upon Infosec approval
  • Connectivity can be configured accordingly

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All ISx4 staff operate remotely. We do not operate an office. Video calls is the main form of communication and travel is kept to an asbolute minimum. We do not operate a network or data centre, rather leverge the resources of our partners including AWS, Microsoft etc. Net zero has been achieved.

  Covid-19 recovery

  ISx4 operates remotely so have not been directly impacted by travel restrictions or social distancing. As there has been minimal economic or financial impact to the company, we have been able to continue with hiring staff across all levels. Operating in a high growth industry with specialised staff, we collaborate with local education bodies to provide opportunities for students and graduates to learn about analytics.

  Tackling economic inequality

  Operating in a high growth industry, ISx4 works with the Northern Ireland government and education provides to employ local people and provide extensive training. The nature of the roles are specialised and highly technical so client engagements provide opportunities to acquire further skills and advance careers.

  Equal opportunity

  ISx4 operates equal opportunity hiring. Flexible working arrangements are in place to accommodate personal circumstances. Mentoring and career development support is in place. Modern slavery policy in place.

  Wellbeing

  ISx4 provides flexibility for staff in their working arrangements. Mentoring and guidance is strongly encouraged. Staff work from home and are not required to travel but opportunities are provided for onsite collaboration.

Pricing

• Price: £20,000.00 to £100,000.00 an instance
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kielty.hughes@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.