Softwire Technology Limited

Team Augmentation and Upskilling

Our people can provide additional capacity for your cloud journey across all DDAT roles.
We can offer: scoping for cloud-based applications; cloud migration and support; cloud health checks; ongoing support and improvement of cloud-based services; GDS assessments; coaching; Infrastructure as Code; Terraform; Serverless implementation; WAF; IAM; SQS; SNS; RDS;

Features

• Additional capacity: Full DDAT/SFIA coverage
• DevSecOps best practice: To improve efficiency
• Migration implementation: alongside your team
• Training and transferring knowledge
• Agile coaching
• Ongoing support

Benefits

• Provide capacity to accelerate cloud journey
• Ensure you are working efficiently
• Transfer skills sustainability
• Boost productivity through cloud best practice
• Minimise risk and disruption when transitioning to the cloud
• Ensure your users' data is secure in the cloud
• Ensure your cloud applications are scalable, robust and reliable

£350 to £1,750 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@softwire.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

602934164521103

Contact

Alex Wolff
02074857500
tenders@softwire.com

Planning

• Planning service: Yes
• How the planning service works: The Softwire team can help you plan how you’ll implement cloud hosting and cloud software.; ; Our consultants will work collaboratively with you to understand your requirements – e.g. what your software does, how it will be used, estimated levels of usage, peaks and troughs in demand.; ; Our architects can help you choose a cloud-based architecture that will fulfil these scalability requirements.; ; Our dev-ops team can help you setup and configuring the hosting. We “script” the configuration, using tools such as AWS CloudFormation, which makes the hosting setup robust and repeatable, so that new environments (e.g. for testing) can be setup easily.; ; Our analysts will compare the costs and features of cloud hosting providers (taking into account your estimated usage) and can make a recommendation of the most appropriate service to use. They can help you evaluate the total cost of ownership of each hosting provider.; ; If you want to enhance your software to make best use of cloud features, or if your software isn’t yet ready for cloud hosting, our architects can help you design your software to be cloud-ready and our designers and developers can help with the implementation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The Softwire team can provide training for cloud software and hosting services.; ; Our technical leads can train your architects and developers in designing cloud-ready software. We’ll demonstrate how to make software work well in a cloud environment and how to make best use of cloud features and technologies.; ; Our dev-ops leads can train your dev-ops team in how to setup, configure and monitor your software and can recommend tools to ensure this is done in a robust, repeatable way.; ; Our technical leads and test leads can train your developers and testers in how to test cloud-hosted software and how to build software to be easily tested.; ; Our delivery managers can provide agile training, teaching you best practices for managing your services on an ongoing basis.; ; Softwire are currently delivering training at a high-street bank and have recently trained staff at a major media organisation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Softwire team can help you migrate your software to the cloud, or between cloud services.; ; Our consultants will work collaboratively with you to understand your software, your current hosting arrangement and your requirements – e.g. estimated levels of usage, peaks and troughs in demand.; ; Our architects can help you evaluate whether the software is ready for cloud hosting. They can advise whether changes should be made to make best use of cloud technologies.; ; Our analysts will compare the costs and features of cloud hosting providers (taking into account your estimated usage) and can recommend appropriate services to use. They can help you evaluate the total cost of ownership of each hosting provider.; ; Our dev-ops team can perform the migration. Before go-live, they will thoroughly test the migration to ensure the switch-over is smooth and causes minimal downtime.; ; If you want to enhance your software to make best use of cloud features, or if your software isn’t yet ready for cloud hosting, our architects can help you design your software to be cloud-ready and our designers and developers can help with the implementation.; ; Softwire are currently undertaking this process for the software that powers the BBC’s Glastonbury and Proms websites.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Softwire team can help you do quality assurance and performance testing.; ; Our consultants will work collaboratively with you to understand your software, and help you discover what’s important to test – functionality, security, accessibility, performance.; ; Our testers can help you design a test plan that meets your needs. This will typically include both automated and manual testing.; ; Our developers can help you build an excellent suite of automated tests, and our technical leads can mentor your developers in how to write robust, high-quality automated tests.; ; Our dev-ops team can help you setup continuous automated testing, to ensure that you are quickly notified of test failures.; ; Our testers can run manual tests as part of your team’s development cycle.; ; Our analysts can investigate the load on your software and our developers can build performance tests that accurately replicate this. Our dev-ops team can ensure these are run before any release, to ensure any changes you make won’t compromise performance.; ; Our project managers can help put in place procedures to ensure quality as your project progresses - code reviews and keeping test plans up-to-date.; ; At Softwire, we are committed to high-quality software and so we do this for all our customers.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Softwire can support your cloud software and hosting.; ; Softwire has a dedicated support team providing third line support for cloud-hosted software. This includes software that we have developed, but also support for software developed by third parties.; ; Our support engineers are very experienced with all major cloud environments, including AWS, Azure and customers’ private clouds. They are able to setup and configure cloud services and create monitoring and alerting systems to notify you of problems. They are able to recommend the best tools to use and can help you optimise your spend on cloud hosting.; ; Our support engineers are all very capable developers – indeed there is regular rotation between our project teams and the support team. This means that our support engineers have a deep understanding of technology, experience of architecting, coding and testing complex systems and high technical aptitude – which means our support engineers are just as able to enhance and add features to your software as they are maintaining and supporting the software.; ; We can also provide service monitoring, and review your analytics to make pro-active suggestions to improve your service going forwards.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to P1 incidents within 2 hours during office hours, giving an initial analysis of the incident, and time to resolution if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Softwire has a dedicated support team providing third line support for cloud-hosted software. This includes software that we have developed, but also support for software developed by third parties.; ; We provide support on a retained time and materials basis, with an agreed minimum commitment per month. The retained time can be used for support incidents, to deliver small enhancements to the system at your request, or rolled over to subsequent months (with some restrictions).; ; Our support team leads would work collaboratively with you to establish a suitable level of retainer, and agree the SLAs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 25/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softwire are committed to net zero. Social value packages we offer under this framework include:; - Commitments to full carbon offsets for work performed under this contract; - Addition of Green Software Practitioner Certified developers to the team; - Measuring MTCDE emissions of systems developed using tooling from Cloud Service Providers; - Minimising MTCDE emissions from team activities (commuting, hardware, energy usage etc) where possible; - Dedicated time for green knowledge-sharing/volunteering initiatives; - Donating pro bono time to deliver services donated for organisation fighting climate chanage

  Tackling economic inequality

  Social value packages that we offer under this framework include:; - Enrolling team members in Level 4 DevOps apprenticeships; - Funding additional Level 4 DevOps apprenticeships; - Cloud certification and training for team members; - Employability skills workshops for prison leavers with Breakthrough,; - Running student focussed workshops on employability; - Creation of additional apprenticeship opportunities

  Equal opportunity

  Social value packages that we offer under this framework include:; - Inclusive recruitment practices (e.g. additional career switching opportunities); - Leadership training to all female team members through the Confidence Collective programme; - Equal pay and promotion rates

  Wellbeing

  Social value packages that we offer under this framework include:; - Growing our Mental Health first aider team via additional training; - Hosting regular community lunch and learns with charities and partners on wellbeing topics ; - Co-create fundraising and volunteering opportunities for wellbeing charities ; - Sharing knowledge of our Health and Wellbeing offering and processes ; - Dedicated wellbeing officer for the contract workforce; - Monthly team happiness surveys to monitor employee wellbeing and provide a space to voice concerns anonymously.

Pricing

• Price: £350 to £1,750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@softwire.com. Tell them what format you need. It will help if you say what assistive technology you use.