NORTAL SOLUTIONS LTD
Citizen Centric Services Transformation
Our highly experienced practitioners re-imagine, re-design and transform complex services - driving better user, organisational and societal outcomes. They combine rich practitioner skills with deep domain knowledge of GDS and sectors e.g. health/justice/education/economic development/foreign policy/regulation/transport/local government.
Features
- Rapidly understanding users and organisational needs, constraints and ambitions
- Experience and hands-on adoption of the GDS Service Standard
- Holistic evaluation of services: end-to-end, front-to-back across every channel
- Experienced teams who understand departments, ALBs, agencies, universities, regulators
- Global govtech benchmarking and best practice
- Ready-to-go workshops; Art of the Possible/Target Experienc
- Multi-disciplinary, drawing on creative, technical, people and business expertise
- We bring and understand cloud/delivery accelerators – AI, NLP, RPA
Benefits
- Identifying and releasing value early, focusing on pain-point resolution
- Our service design accelerators get you going quickly
- We work through potential blockers: process, org-design, culture, technology
- Highly experienced in GDS Service Standard - passing many assessments
- Data and insight driven, ensuring evidence-based decision making
- Working with you as a partner not a supplier
- Tailoring our approach to your needs, outcomes and situation
- We value making and delivering over theory and conjecture
- We will grow your internal capability throughout our engagement
Pricing
£310 to £1,100 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at john.cheal@nortal.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 0 3 0 8 8 2 4 8 4 7 6 4 9 3
Contact
NORTAL SOLUTIONS LTD
John Cheal
Telephone: 07867186310
Email: john.cheal@nortal.com
Planning
- Planning service
- Yes
- How the planning service works
- We typically support buyers across a range of activities including: - Confirming the types of cloud services that are most appropriate, across Infrastructure, Platform and Software as a Service. - Estimating the likely use patterns to inform the design of cloud services - Assessing the suitability of existing products to migrate to the cloud and whether alternatives exist in the cloud environment. We are an International GovTech and public sector specialist with experience from across the globe. As an AWS, Microsoft and Google cloud partner we are well placed to plan and advise clients in delivering cloud services.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our pioneering, and award winning, work in cloud adoption has enabled a range of clients, including those with sensitive data and business processes to protect, to successfully exploit public cloud services from the major providers including AWS, Google and Microsoft. Nortal offers a full lifecycle of services to support your cloud adoption journey which are tailored to your situation and focused on achieving your outcomes.
Our sector specialists work closely with you to develop your overall cloud and hosting strategy through to defining and implementing the required target operating model to successfully exploit cloud including establishing new capabilities and ways of working (e.g. DevOps and Agile). Our Migration and Transformation capabilities assess existing applications to identify and execute the preferred cloud migration approach (“lift and shift” or re-architect) supported by a strong business case. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Nortal has a team of specialist quality assurance and testing experts. The team has experience working across cloud and non cloud environments. The quality assurance activities include the full range, both functional and non functional: performance testing, load testing, data migration, security testing, and testing for sector specific certifications. We will agree the testing required for each project.
Nortal holds ISO 9000 certification and we are committed to ensuring that it always delivers the highest levels of quality to its clients. We manage assignments using a specific process, and consultants are required to undertake training. Client feed back is validated by specific feedback channels from clients to Nortal. Ordinarily this is through our Satisfaction Survey process, in which we seek feedback on Nortal’s performance.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- CREST
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
P1 : 4 Hours
P2 : 8 Hours
P3&4 : 24 Hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- No
- Support levels
- Nortal will conduct comprehensive training, handover and shadowing to ensure clients can support configurations of cloud services in house.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas
- ISO/IEC 27001 accreditation date
- 28 February 2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Wellbeing
Tackling economic inequality
We will meet economic inequality social value objectives through the following.
Demonstrate collaboration throughout the supply chain, and a fair and responsible approach to working with supply chain partners in delivery of the contract.
- Collaborate through regularly communicating expected future resource demand to suppliers enabling them to effectively plan and manage resource changes that can have material impacts to small businesses.
- Engage fairly by recognising the importance of cash flow to our SME partners and support them to maintain this through 30-day invoice payment.
- Contributions made by subcontractors will be recognised and attributed.
Create a diverse supply chain to deliver the contract including new businesses and entrepreneurs, start-ups, SMEs, VCSEs, and mutuals.
- On a work order basis, we’ll assess the skills needed and actively look for opportunities to engage local businesses as part of the delivery team - we regularly do this on other large scale delivery contracts
- We’ll work with you to define the key diversity objectives you want to see within the supply chain.Wellbeing
We will enhance team wellbeing especially through periods of stress/hard deadlines via our Mental Health Wellbeing (MHW) framework, we will Communicate and improve our mental health plan by communication from the top, and within the team, including a continuous feedback loop. We will develop mental health awareness through regular comms about a variety of wellbeing issues e.g. return to the office, balancing stress, and financial wellbeing. We will have open conversations about MHW and embedding these topics into team meetings,1:1 catch-ups, helping us safeguard our direct and indirect teams’ wellbeing. We will provide employees with good working conditions to support wellbeing including: Covid-19 extended home working, providing flexibility to help staff balance work/home life in times of potential stress/hard delivery, workplace assessment ensuring the right ergonomic equipment is available at work/home and, promote effective people management through managers. Leaders promoting staff to take regular annual leave at account meetings and regular email communications, Active resource management to prevent overstretching delivery teams, Use of conversation cards in team meetings and one-to-ones, developed to support team leads discuss MHW and refer individuals to EAP if required.
Pricing
- Price
- £310 to £1,100 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at john.cheal@nortal.com.
Tell them what format you need. It will help if you say what assistive technology you use.