Dictalogic

Dictalogic - Enterprise Cloud Dictation

The Dictalogic dictation solution is a secure, compliant, full-featured global dictation system hosted on Microsoft Azure that provides dictation in multiple ways to address clients' needs. Users can dictate via desktop, mobile device, or smartphone and assign the task to a transcriber.

Features

• Record spoken word directly in web browser or upload recordings
• No complicated files stores or server requirements
• Speech recognition (voice recognition) / speech to text
• Mobile Dictation using app
• Data Residency
• Quick and easy sign up process
• File encryption and security
• Bespoke workflow for each firm
• Support for multiple workflows

Benefits

• Dictate from any where
• Perform real-time speech to text transcription
• Create dictations via mobile app when on the go
• Assign dictations to individual transcribers or pool of transcribers
• Create dictations in upto +90 languages
• No capital cost, only simple monthly subscription
• Trained engine to facilitate accurate industry jargon
• Customized and tailored workflow

£10 to £12 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rana.omer@dictalogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

603550459191307

Contact

Rana Omer Nawaz
02045718181
rana.omer@dictalogic.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NO
• System requirements:
  • Chrome or Edge Browser
  • Mobile Apps (IOS and Android)
  • Internet Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dictalogic ensures all support queries are replied to within 30 mins.; While support time on weekends can extend up to an hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide first, second and third level of support depending on the agreement with the customer.; ; There is no additional cost for the support.; ; We have a dedicated support staff serving customers 24/7 via email support. Support engineers are allocated based on the support case.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dictalogic offers extensive online product training to the end users along with sharing of workflow documentation for each role type. Knowledge-based article is also shared with end users, enabling them to search for specific queries concerning product usage and how-to's.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We have option to export the metadata into CSV file and files are zipped and securely emailed or copied to customer desired location.
• End-of-contract process: The Dictalogic contract terms and conditions are stated in the agreement; each customer is unique, thus the terms of product usage are agreed upon at the start of the contract. Customers can extend their contract for the next year, and special requirements such as data backup at the conclusion of the contract or securely decarding client data can be incorporated in the agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service is designed for all user role types, offering access to all capabilities and workflow, i.e. admin, author and transcriber workflow.; ; The mobile interface is designed for authors and transcribers to create/assign and transcribe dictations respectively.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Dictalogic delivers an intuitive and engaging web application interface that is accessible through modern browsers such as Chrome and Edge.; ; Dictalogic is also accessible through mobile apps, which have a mobile UI experience intended specifically for mobile users.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: During the development stage, the Dictalogic cloud solution is tested numerous times.; ; It is functionally evaluated during the new feature implementation process, followed by regression testing to eliminate visual and feature-level concerns.
• API: Yes
• What users can and can't do using the API: Dictalogic's cloud solution includes swagger documentation that describes each API endpoint and its characteristics.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We offer a fully customised solution with the option to adapt API, workflow, schema structure, and UI changes. ; ; We maintain multiple code bases for our customers who want a unique version of Dictalogic.; ; Some alterations are made through module specifications via admin portal, but product changes require further work from Dictalogic engineers.

Scaling

• Independence of resources: Dictalogic is hosted on Microsoft Azure with the ability to scaling the infrastructure on demand or can also be set on autopilot.

Analytics

• Service usage metrics: Yes
• Metrics types: Dictalogic has granular reporting structure where administrator user has access to graph for daily, monthly and reports on All dictation reports, Author reports, transcriber reports, pivot table reports (author vs transcriber)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Dictalogic uses speech to text technology to create documentation and/or task delegation. Users can download their audio files and documents, but bulk download is also possible with a support request, in which engineers can zip up the data and send it to the user's desired location via email or ftp.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF, DOCX
  • Mp3
• Data import formats: Other
• Other data import formats:
  • Pdf
  • Mp3, ogg, dss, ds2, wav, m4a, aac, ogg, bhf

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We are hosted on Microsoft Azure and go by their SLA of 99.8% uptime.
• Approach to resilience: Dictalogic uses Microsoft Azure datacentre to host the web app and customer data only, Microsoft has a solid reputation on compliance and meet international security standards for being being resilient
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Dictalogic provides user access restrictions based on the role type and access level. The data is segregated and restricted from travelling to the UI at the data access level layer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 21/09/2023
• What the ISO/IEC 27001 doesn’t cover: Specific Technical Controls: ISO 27001 requires us to assess our own risks and implement controls accordingly. However, it does not prescribe specific technologies or detailed technical controls for specific systems. ; ; Operational Procedures: ISO 27001 does not provide detailed standard operating procedures (SOPs) or specifics about their implementation. This underscores the need for organisations to independently develop these procedures, as ISO 27001 does not offer a comprehensive guide.; ; Business Continuity and Disaster Recovery: ISO 27001 must provide a detailed business continuity or disaster recovery planning framework.; ; Compliance with Specific Regulations: ISO 27001 helps us implement a broad framework for compliance with various laws and regulations, but it doesn't cover specific regulatory requirements (like GDPR, HIPAA, etc.).; ; Sector-Specific Requirements: ISO 27001 is generic and designed to apply to any organisation, regardless of its type, size, or nature. Therefore, it does not address sector-specific security issues or requirements, which organisations must consider separately in specific sectors like finance, healthcare, or public services.; ; Human Resource Security Post-Employment: The standard covers aspects of HR security before and during employment. However, post-employment obligations and controls (like ongoing access rights management after an employee leaves) should be extensively detailed.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Dictalogic has implemented ISMS as part of ISO27001 certification. We adhere to ISO27001 defined standards and procedures to protect our environment and customer data. The ; ; We use Microsoft Azure Alerts and monitoring tools to keep updated with the alerts

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Dictalogic is ISO 27001 certified and adhered to a defined policy to maintain traceability with the hardware and software changes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Dictalogic have implemented policy on vulnerability management as part of ISO 27001 ISMS implementation. ; We have implemented a matrix that identifies threat and their mitigation steps.; We are monitoring our system 24/7 via Azure monitor tools, alerts and tailing server access logs, patches are identified and applied immediately when and if required. The timeline of patching depends on the urgency and circumstances.; Threat identification is done by Azure monitoring tools, special logs that we have in place.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Dictalogic Azure monitoring tools and service alerts are in place to send email notifications to multiple engineers, including the head of engineering, indicating the severity. ; ; Logs and alerts are monitored and respond to 24/7 immediately at all times.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our support professionals monitor our dedicated online chat and support email 24 hours a day, seven days a week. Customers use the dedicated support email to report support issues or questions. We respond to support emails within 15 minutes with a resolution. Support engineers organise screen-sharing sessions to ensure a smooth and speedy resolution. The user receives a support summary once the call is concluded.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  At Dictalogic, we are committed to leading the fight against climate change through sustainable practices and innovative solutions. We believe in protecting our planet for future generations and are dedicated to reducing our environmental impact. ; ; Our initiatives include:; - Investing in renewable energy i.e Solar panel in our office premises in England.; - Minimizing waste.; - Promoting sustainable resource use throughout our operations.; ; We strive to foster a culture of environmental stewardship among our employees and partners, ensuring that every aspect of our business reflects our deep commitment to preserving the Earth's precious resources."

  Equal opportunity

  Dictalogic upholds the fundamental value of equal opportunity. We are committed to creating a diverse and inclusive workplace in which all employees are valued and respected, regardless of their background, race, gender, religion, or sexual orientation. We strive for fairness in hiring, development, and advancement opportunities, empowering all employees to reach their full potential. Our dedication to equality pervades every aspect of our business, reflecting our belief that diversity is more than just a goal but a critical driver of innovation and growth.

Pricing

• Price: £10 to £12 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Dictalogic offers a free 2-week trial that includes access to the complete enterprise dashboard and workflow.; However, the consumption of speech minutes is capped based on the contract value.
• Link to free trial: https://www.dictalogic.com/freetrial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rana.omer@dictalogic.com. Tell them what format you need. It will help if you say what assistive technology you use.