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Xcession Ltd

ITSM Maturity Assessment

The Xcession Maturity assessment provides you and your organisation with a clear view of your IT service capabilities and aides in your strategic decision-making. Our assessment pinpoints areas of strength and weakness, allowing for efficient resource allocation and enables targeted improvements to be made.

Features

  • Clear analysis and scoring of critical IT processes
  • Review of planned Target Operating Model (process organisation and tooling)
  • Modular approach, allowing for focus on specific processes
  • Assessment against user / customer experience
  • Assessment against ability to manage change and risk
  • Assessment against service management productivity
  • Assessment of opportunity to expand into line of business areas
  • Development of business case for change

Benefits

  • Increased business control over Service Management tooling
  • Reduced IT services cost through optimised model
  • Independent from all software vendors
  • Specialist UK Subject Matter Experts
  • Confidence that the correct ITSM tooling decisions are made
  • Deliver real business change in a flexible and rapid manner
  • Roadmap for change aligned to business drivers and outcomes

Pricing

£520.00 to £1,200.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sunil.duggal@xcession.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 0 3 7 4 2 7 1 3 6 3 9 7 1 0

Contact

Xcession Ltd Sunil Duggal
Telephone: 07973 432187
Email: sunil.duggal@xcession.co.uk

Planning

Planning service
Yes
How the planning service works
Service Management solutions must be supported by a carefully thought out strategy, to help ensure that the organisation achieves the outcomes and improvements at an acceptable cost. We help our customers make decisions across the Service Management strategy, service design, transition to new Service Management infrastructure and software, and full implementation.
To deliver successful implementations and business benefit, we design a roadmap focussing on the migration or optimisation of the current operating model to the new Target Operating Model. This will encompass organisation structure & people, processes and tooling.
Xcession will work with you to plan the journey to the required Target Operating Model.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Xcession has extensive experience in Enterprise and Service Management. Xcession will leverage practice proven processes, methodologies, and tools for ensuring maximum benefit is gained from the advisory assignment. Our advisory services have been developed from our experiences of delivering previous assignments and is constantly updated to reflect genuine issues and situations observed in past advisory projects.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have significant experience in helping our customers carry out quality assurance and performance testing as part of project implementations.
We can call upon specialists to provide deep technical, product and engineering quality assurance experience to complement our digital, technology, project management, change and business analyst capabilities.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no constraints to the advisory service but Xcession will discuss all requirements and should any constraints exist, these will be factored into the service.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not applicable

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
20/5/2020
What the ISO/IEC 27001 doesn’t cover
All is covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Management of IT, Data Centre and Cloud Assets to maximise consumption and efficiency, and reduce emissions

Covid-19 recovery

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Tackling economic inequality

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Equal opportunity

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Wellbeing

Improving employee flexibility with remote working and supporting digital transformation to improve access to technology for all.

Pricing

Price
£520.00 to £1,200.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sunil.duggal@xcession.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.