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Karoop Business Solutions Limited

Oracle SaaS Services' Extensions, Integrations and Reports Development and Support

• Development of extension applications and integrations from/to Oracle SaaS services
• Level III support for break-fix of extensions and integrations
• Support for Oracle Integration Cloud, Visual Builder Cloud, SOA Cloud Services
• Oracle Analytics and OTBI/BIP reports

Features

  • Lifecycle management for extensions, integrations and reports

Benefits

  • Improved overall business and user satisfaction
  • Simplified SaaS lifecycle support
  • Continuous improvements

Pricing

£450 to £1,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Srinath.Mani@karoop.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 0 3 9 9 0 7 5 2 4 2 6 5 7 5

Contact

Karoop Business Solutions Limited Srinath Mani
Telephone: +44-7931847476
Email: Srinath.Mani@karoop.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Extension Applications
(a) review and validate extension requirements;
(b) modify extensions and/or create new extensions;
(c) unit test the new extensions; and
(d) document the new extensions

Integrations
(a) review and validate integration requirements;
(b) modify integrations and/or create new integrations;
(c) unit test the new integrations;
(d) support end-2-end testing of the new integrations; and
(d) document the new integrations

Reports
(a) review and validate reporting requirements;
(b) modify reports and/or create new reports;
(c) unit test the new reports; and
(d) document the new reports

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
We can offer different support levels based on the service requirement. We would agree this with the buyer at the time of order.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We can offer different support levels based on the service requirement. We would agree this with the buyer at the time of order.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

We are committed to fairness, inclusivity, equity, equality and social justice. Our vision is to help lower the unequal distribution of income and opportunity between different groups in society. We aim to do that by operating a fair and transparent employment and supplier engagement.

Pricing

Price
£450 to £1,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Srinath.Mani@karoop.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.