RECITE ME LIMITED

Recite Me Toolbar

Recite Me is a Cloud-based web accessibility solution which allows web users to customise websites according to their own preferences. Our award-winning software works across all devices and includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages and many other features.

Features

• Text to Speech Software
• Translation Tools
• Interactive Dictionary & Thesaurus
• MP3 Download functionality
• Plain Text Mode & Summary of Page text
• Change Font Sizes and Colours
• PDF Reader
• Screen Mask and Reading Ruler
• Monthly Analytics

Benefits

• Allows users to adjust and access content from any device
• Quick and Easy Implementation through one line of javascript
• Makes your website accessible to a wider audience
• Monthly analytics helps demonstrate return on investment
• Helps meet your legal accessibility requirements

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reciteme.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

604162568522864

Contact

Sales Team
01914328092
info@reciteme.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Digital commerce
  • Customer service
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Initial response in 4 working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The is one support level.; The Recite Me toolbar is a simple solution with straightforward onghoing operations. Most support is needed during implementation, or re-implementation.; No additional cost for support.; Each client has a Customer Success Manager and access to technical support as needed
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Recite Me provides detailed implementation guides, along with up to 0/5 days of implementation support via our onboarding team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no data to extract. Recite Me toolbar is a service for end users on digital spaces allowing real-time adjustments.
• End-of-contract process: The buyer removes the toolbar code from the authorised domains and we cease to provide the service by expiring the service key on the relevant customer account.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The solution is responsive to mobile use and displays accordingly. Clients have full control over their own environments to change the launch of the service depending on mobile/desktop requirement.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: The toolbar features can be enabled and disabled as needed. ; In addition, things like launching in headless mode or using the tool for language pickers are possible.; It is also possible to exclude website content from interaction with the service.

Scaling

• Independence of resources: Pro-active monitoring with capacity increased as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Each 'click' on a feature of the toolbar fires an event to our servers. We can provide aggregated usage statistics to clients on a per domain basis using this click data.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: N/A; There is the option for usage statistics throughout the contract. This is provided on request currently, but will be self-serve in future (expected release in 2026).
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% guaranteed uptime.; SLAs describe how we treat the severity of issues, including timescales.; Service credits provided should levels of availability not be met.
• Approach to resilience: Multiple data centre location used, with failover capabilities. More detailed information is available on request.
• Outage reporting: From a practical standpoint any user would be able to see the service wasn't working as it would not launch.; From a company perspective, we would communicate to clients through their preferred method - usually email to a specific named contact.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: No management interface currently.; Support channel verifies clients primarily through confirmation of employment at a client company, with a verified email address at that company.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: N/A for clients.; MFA for any internal staff access to the system

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We have aligned our to ISO27001 framework.; Policies and procedures are signed off by the CEO and include clear roles, responsibilities and reporting lines. Happy to provide copies given word count limitation here.; Ensuring policies are followed includes measure such as internal audits, regular mandatory staff training on information security and mandatory induction training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented change management policy that ensures any changes are reviewed for security impact and approved by authorised senior team manager(s).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have vulnerability management scans on end-user devices and external scanners of our network. Scans run on set schedules throughout the year, in addition to annual penetration testing.; We have endpoint management software to deploy any patches.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Endpoint protection software to detect compromises across our environment, alongside an enterprise firewall with IDS and IPS enabled.; Documented Information Security Incident Management Procedure sets out our responses to any incidents. Clients are notified within 24 hours of any incident that may affect them. ; Happy to provide as needed, as constrained here by word count limit.
• Incident management type: Supplier-defined controls
• Incident management approach: Our information security incident management procedure defines our detection methodologies, including user reports or technical alerts. We then have containment, eradication and recovery stages.; Incident reports are provided as part of our post-incident activity, which includes lessons learned. All affected clients are notified within 24 hours of the incident.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial periods permitted on non-live environments

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Fda1bee2-5c4b-4cfa-9c23-07f60fe21b57
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cd2ea6cd-ba59-4bfe-919e-fc70696743c5
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reciteme.com. Tell them what format you need. It will help if you say what assistive technology you use.