CLOUD9 BUSINESS SERVICES LIMITED
Code Software - Clobba Training
Our service encompasses training for Code Software Cloud based solution that provides historical and real-time data available via dashboards and pre-defined or bespoke reports. Our service offering is training for the Clobba suite of applications provided by Code Software, providing insights into user adoption trends, call quality and employee productivity.
Features
- CLOBBA-Monitoring and analytical tool Training
- CLOBBA Real time Training
- CLOBBA Queue Manager Training
- CLOBBA Voice Recorder Training
- CLOBBA Range Manager Training
- Microsoft Teams Analytics Training
Benefits
- Enhanced Productivity; empower employees to use technology effectively
- Maximised ROI; fully utilise available tools and features
- Improved User Satisfaction; feel confident and engaged, contribute more positively
- Strategic Alignment; support business strategies and drive desired outcomes
- Upskilled / trained staff
- Risk Mitigation; inadequate training can lead to operational disruptions
Pricing
£800 to £800 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at zoe.oneill@cloud9bs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 0 4 6 4 6 0 1 9 4 1 7 1 3 0
Contact
CLOUD9 BUSINESS SERVICES LIMITED
Zoe O'Neill
Telephone: 01442979910
Email: zoe.oneill@cloud9bs.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Prior to Code Software training we will engage with the customer for a high-level overview of the unified communications environment, along with the training objectives. This allows our trainers to tailor the training to include relatable examples specific to the site configuration. Once the requirements are understood, our team will ensure key learning objectives and specific requests are incorporated into our tailored training courses. We work with your organisation to agree a training plan, including proposed dates and sessions.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- CLOBBA-Monitoring and analytical tool Training
- CLOBBA Real time
- CLOBBA Queue Manager
- CLOBBA Voice Recorder
- CLOBBA Range Manager
Training
- Training service provided
- Yes
- How the training service works
-
There are several solutions provided by Code Software allowing you to analyse and manage your unified communications environment. We provide training based on these modules.
Training Courses are delivered by our experienced trainers remotely via a Microsoft Teams session, with a focus on the Clobba modules. Each module has a clearly defined training agenda outlining the learning objectives for participants. A typical training session is approximately 2 hours duration including time for questions and answers.
Where permission is granted from our customers, our training team will liaise directly with Code Software to gain access to your tenant, allowing us to deliver training in your own environment, to improve engagement and allow attendees to review their own data during the sessions. Our sessions are tailored to include key requirements or focus on specific teams, call queues for analysis.
The recording of online sessions is not only permitted but encouraged, allowing as many users as possible to access the training content. Where agreed in advance, our team will ‘top and tail’ recordings allowing for branding. - Training is tied to specific services
- Yes
- Services the training service works with
-
- CLOBBA-Monitoring and analytical tool
- CLOBBA Real time
- CLOBBA Queue Manager
- CLOBBA Voice Recorder
- CLOBBA Range Manager
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Training sessions are held remotely delivered online via a meeting application such as Microsoft Teams
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
Our experienced team appreciate questions arise post training when the end users begin using the software and we therefore provide access to their trainer for follow up questions and answers, for up to three weeks after the initial session has been completed.
Where a technical issue is identified our team will provide details and hand over to the Code Software Support team.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Advancing Sustainability Through Cloud-Based Solutions
Cloud-based solutions play a pivotal role in curbing carbon emissions within the IT sector. By harnessing ultra-efficient data centres powered by renewable energy, cloud service providers contribute to a greener digital landscape. Additionally, the surge in hybrid and remote work arrangements has the potential to conserve energy and reduce emissions, positively impacting individual carbon footprints.
At Cloud9 Business Services, we actively combat climate change by promoting remotely held discovery workshops and training sessions. By doing so, we minimise our own carbon footprint and potentially our attendees too.
Our comprehensive services empower clients to embark on digital transformation projects, enabling flexible and remote work solutions. Here’s how we make a difference:
User Adoption Program:
We facilitate collaborative work in remote environments through tools like MS Teams and SharePoint. Users learn to leverage these platforms effectively, enhancing productivity and teamwork.
Contact Centre Consultancy:
Organisations can extract maximum value from their contact centre solutions, including in a remote work setting. Our consultancy ensures seamless customer interactions and efficient operations.
Agility for Changing Markets:
In today’s collaborative and hybrid work landscape, adaptability is key. Our services empower users to work efficiently and collaboratively from any location.
Together, we help drive sustainability, foster innovation, and champion a greener future for businesses and individuals alike.Covid-19 recovery
Accelerating COVID-19 Recovery with MS365 Training
Our services play a crucial role in aiding COVID-19 recovery by equipping businesses with the necessary tools. Here’s how we contribute:
Future-Proofing Businesses:
We provide training and consultancy services that empower organisations to adapt swiftly. By future-proofing their operations, businesses can navigate uncertainties effectively.
Digital Transformation for Resilience:
Our digital transformation services enable seamless operations in the face of disruptions. Organisations continue to function with flexible and remote work solutions.
For instance, our MS Teams Voice migration facilitates communication from remote locations or within hybrid work environments.
User Adoption Program:
In a remote setting, collaboration is key. Our program encourages collaborative work using MS Teams and SharePoint. Users become proficient in these tools, enhancing productivity.
Optimising Contact Centres:
Even in remote work scenarios, organisations can extract maximum value from their contact centre solutions. Our Contact Centre consultancy ensures efficient customer interactions.
Agility Amid Market Changes:
The collaborative and hybrid working landscape demands agility. Our services empower organisations to respond swiftly to market conditions, staying competitive.
Together, we help pave the way for resilient recovery and sustainable growth.Tackling economic inequality
Empowering Economic Equality Through Microsoft 365 Training and User Adoption
At our organisation, we recognise that economic inequality can be addressed through strategic training. Here’s how our Microsoft 365 training services contribute:
Small Business Growth and Development:
We provide training and consultancy services specifically tailored for small businesses. By enhancing their skills and knowledge, we empower them to grow and thrive.
Small businesses play a vital role in local economies, and our support ensures their continued success.
Skills Gap Bridging:
Our training services focus on addressing skills gaps within organisations. By upskilling employees, we enhance productivity and enable businesses to remain competitive.
When employees are well-trained, they contribute more effectively to their organisation’s success.
Individual Career Advancement:
Investing in training is an investment in oneself. For individuals, it means improved skill sets and career growth.
Whether it’s mastering Microsoft 365 tools or developing soft skills, training opens doors to new opportunities.
In summary, our Microsoft 365 training programs foster economic equality by empowering businesses and individuals alike.Equal opportunity
Promoting Equal Opportunities Through Microsoft 365 Training
Our training courses play a pivotal role in fostering equal opportunities. Here’s how:
Skill Development and Role Understanding:
We empower individuals to develop new skills and gain a deeper understanding of their roles.
Enhanced performance opens doors to growth and advancement.
Accessibility-Centric Approach:
Our training materials are crafted with accessibility in mind.
For those with visual impairments, our training can incorporate features like keyboard shortcuts and present content with large mouse pointers and fonts.
Together, we create an inclusive learning environment that allows everyone a fair chance to thrive.Wellbeing
Boosting Wellbeing Through Microsoft 365 Training and User Adoption
At our core, we are passionate about empowering organisations to thrive. Recognising that your people are the backbone of any organisation, we emphasise the importance of training. Here’s how our Microsoft 365 training contributes to overall wellbeing:
Skill Enhancement for Individuals:
Our training programs equip individuals with the knowledge and tools they need to excel. When employees feel competent and confident, their overall wellbeing improves.
Whether it’s mastering Microsoft Teams, enhancing collaboration in SharePoint, or streamlining tasks in Outlook, training positively impacts daily work life.
Strengthening Organisational Health:
A well-trained workforce translates to a healthier organisation. By addressing skill gaps and fostering digital literacy, we enhance business wellbeing.
Organisations that invest in training create a positive work environment, reduce stress, and promote employee satisfaction.
Holistic Approach to Success:
Our training extends beyond technical skills. We emphasise soft skills, stress management, and work-life balance.
When individuals thrive, the entire organisation benefits, leading to sustained success.
Together, we help champion a culture of learning, resilience, and wellbeing within your organisation.
Pricing
- Price
- £800 to £800 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at zoe.oneill@cloud9bs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.