EMIS Ltd

EMIS Health - EMIS-X Analytics

EMIS-X Analytics is a cloud-based analytics suite of tools and includes Explorer. This product enables Data Engineers and Business Intelligence Analysts to query data at scale and speed to help organisations optimise healthcare delivery.

Features

• Direct access to EMIS Web (Primary Care) data
• Analytics-friendly’ pre-joined set of views
• Easily obtain only ‘what’s changed’ – since last queried
• Set up automated data pipeline
• Directly connect end-user BI tools to the data
• Trusted by design - safe & secure cloud environment

Benefits

• Leave the data where it is and query at source
• Enables data to be queried at scale and speed
• Bridges gap between healthcare, research and life science
• EMIS Web data is on-demand and continuously replicated
• Fast Healthcare Interoperability Resources (FHIR) compliant
• Pipelines used to schedule queries to suit use case
• Delivers actionable insights to drive better outcomes for patients
• Scalable via Data lake
• Fast - using latest stack technology
• Secure - using Access Guard Policy

£47.00 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@emishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

604952266627870

Contact

Bid Team
0113 380 3000
bids@emishealth.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Windows
  • Anti-Virus Software

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am-5pm Monday-Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None or don't know.
• Onsite support: Yes, at extra cost
• Support levels: Support cases are prioritised as severity 1 to severity 5 (provided to the Customer) Support documentation is available on our support system, EMISNow, and is available to the Customer or third parties authorised by the Customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: - User documentation on EMIS Now;; - Tech check-in call for new customers.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: N/A
• End-of-contract process: If the contract is terminated by the customer, Customer and User accounts are deactivated. If no action is taken, contract is 12 month rolling.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: EMIS are well placed to provide ongoing support to the large number of existing customers across our entire product portfolio. We have the ability to upscale our offering to meet demands that potentially could occur within our existing support structure. Therefore we are confident that our operations are not affected by the demand other users are placing on our services.

Analytics

• Service usage metrics: Yes
• Metrics types: Query usage report can be provided per customer.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via any method supported by their own data environment or tools
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • N/A
  • N/A
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The critical Service Level Agreement (SLA) for availability (to the customer) will be 95%.
• Approach to resilience: The data centres have multiple power feeds allowing maintenance without service disruption; backed up by on-site UPS systems. There are multiple diverse communication links into each data centre. All cooling is N+1. Data centres are linked with multiple diverse cross site links. All cabling is managed and labelled. All devices are labelled and managed in an ISO 20000 configuration management database with full strict change control. All devices have redundant paths and components, virtualisation is widely used allowing local HA and resilience to be included in any service. Data can be synchronously replicated between systems for DR and minimal disruption in the event of a failure. The up time of the system is provided by a combination of an active/active load balanced Supplier Solution tier that runs across both of our data centres and the use of SQL 2012 Enterprise 'always on' availability groups using synchronous replication. The system is also 'self-healing'. Where a page corruption is detected post commit, the SQL servers in the group are interrogated for the non-corrupted page and are restored over the damaged page. N3 Connectivity is provisioned utilising one pair of resilient circuits configured in an active/passive arrangement at each of our data centres.
• Outage reporting: Email alerts will be sent out for any downtime or outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Multi-factor Authentication (MFA), Role Based Access Control, Data Sharing Agreements (controlled by Data Controller)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 08/07/2004, last revised on 15/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • IG Toolkit
  • Data Security and Protection Toolkit (NHS Digital)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a high level Security and IG policy statement, in which we identify our system objectives. Our system requires policy statements for the controls identified documented in the Statement of Applicability; these include Password Protection, Encryption, Backup and Access Control polices. Our management system is audited and certified through BSI, who are a UKAS accredited certification body.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: EMIS Health subscribe to a fully documented change management process. The Change Process Acceptance form incorporates all stated requirements, including (but not exclusively): Communication Plan including timelines and key contacts to be utilised during the process : Identification of files to be backed up prior to change process, a step-by-step testing plan, pre and post, including details of the environments to be utilised. In accordance with standard process and in line with the Trust's requirements, any changes need to be authorised and documented by both Trust and EMIS Health primary stakeholders to proceed in the Test and Live environments independently.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Compliance with an accreditation to ISO 27001 audited twice yearly by BSI.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Compliance with an accreditation to ISO 27001 audited twice yearly by BSI
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Processes comply with ISO 20000 and follow ITIL v3 framework

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  EMIS employees are educated annually on environmental matters with an emphasis on personal responsibility regarding energy consumption and waste management. This is supported by relevant policies, such as EMIS’s Group Environmental Policy Statement and company benefits, e.g. during 2021 the Group launched a salary sacrifice scheme for employees to lease electric cars and for individuals to fund tree planting with Ecologi, who provide a route for organisations and individuals to fund climate action projects.; Through Ecologi, EMIS planted 25 saplings for each new employee who joined the business during the previous twelve months, resulting in approx. 7,300 new saplings planted in countries badly affected by deforestation.

Pricing

• Price: £47.00 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@emishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.