SOFTCAT PLC

Everbridge 360 Enterprise

Everbridge 360 Enterprise is an advanced critical event management platform for large, complex organizations. It combines global risk intelligence, automated workflows, advanced analytics, and scalable communications to proactively identify threats, coordinate multi-team responses, protect people and assets, and continuously improve organizational resilience across regions and operations.

Features

• Mass notification– Sends targeted alerts instantly across channels and locations.

Benefits

• Proactive risk mitigation– Identify and assess threats before impacts escalate.

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

604965171487578

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Police
  • Defence
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Everbridge 360 Enterprise is our most comprehensive package, however, the other component that can be added is: Everbridge 360 Travel Protector (Standalone or Add-on)
• Cloud deployment model: Public cloud
• Service constraints: Everbridge provides a fully hosted and redundant solution. There are no hardware, software, or capacity requirements for our clients to implement internally within their organizations. The only requirement for web-based access to the system is to leverage an internet browser which supports HTTPS TLS 1.2 256-Bit encryption. Everbridge also provide other means of access to the system, such as via telephone and web enabled mobile phones.; Due the unique resilient infrastructure Everbridge does not have maintenance windows where the system is scheduled to be offline.
• System requirements: None. See above.

User support

• Email or online ticketing support: Yes
• Support response times: Everbridge provides 24x7x365 Support to all customers at no cost. Everbridge has support personnel deployed at all of our offices around the world to ensure that in large-scale disaster scenarios, all of our clients will be guaranteed the highest possible level of support. Everbridge Technical Support provides the following:; • Live technical support via telephone; • Live notification launch/reporting support via our Live Operator service; • Client self-service Everbridge Support Center; Our support service aims to answer all support phone calls immediately, and to triage support cases submitted via email or the Support Center within four hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Everbridge is committed to designing and developing our products with full consideration toward accessibility and usability. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers. From a recipient perspective, we support TTY/TDD technology and provide a rich mobile app for use on iOS and Android devices to receive communications.
• Web chat accessibility testing: Everbridge is committed to designing and developing our products with full consideration toward accessibility and usability. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers. From a recipient perspective, we support TTY/TDD technology and provide a rich mobile app for use on iOS and Android devices to receive communications.
• Onsite support: Yes, at extra cost
• Support levels: In addition to free, unlimited online training through Everbridge University and a comprehensive online knowledge base, Everbridge offers customized training and documentation development to formalize knowledge transfer and ensure ongoing self-sufficiency. Whether you select from a list of popular topics or designate specific learning needs, Everbridge Professional Services supplies instructor-led training, course content, and documentation customized to match your organization’s unique structure and system usage requirements. This service is advantageous for large entities with well-defined communication processes and/or organizations with frequent employee turnover.; Everbridge Best Practices Alignment Service - delivered three to six months after the Go-Live date as an on-site engagement to enhance system configurations, communication processes, and overall program governance. Everbridge will provide an assessment, which includes a gap report on the system deployment maturity and your readiness against industry best practices.; Our Everbridge University training modules are complimentary for our customers and cover a wide variety of topics that are available for viewing online. Once you’ve completed training, sign up to become Everbridge certified.; Technical Account Manager (Premium Service) - a Professional Services package that allocates a set number of hours to be used throughout the contract year for a variety of activities.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Everbridge 360 Enterprise provides a structured onboarding experience designed to help users quickly and confidently begin using the platform. Each customer receives a guided deployment led by an Everbridge Implementation Consultant, including system provisioning, initial configuration, and data management consultation to establish contact records and group structures aligned to organizational use cases .; ; Users have access to our online Everbridge University, which provides 24x7 on-demand training with modular, role-based courses covering system administration and message initiation . Training follows a train-the-trainer model, enabling organizations to build long-term internal expertise.; ; During deployment, Everbridge provides remote communications training, covering how to create and manage templates, initiate notifications, and use incident communication features within the Core platform . Support is further reinforced with 24x7 Customer Support, including access to an online knowledge base and technical assistance via phone, web, or email .
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract data from the Everbridge platform through three primary methods: built in reports, scheduled exports, and the Everbridge REST API. Administrators can also export contact data, message logs, incident records, and delivery outcomes for compliance or analytics. Most Everbridge exports include a Download CSV or Export option.
• End-of-contract process: Data Retention Policies: ; • Data that clients store for notification purposes within the Everbridge system is not purged or managed by Everbridge throughout the life of an active services agreement. ; • 30 days from the termination date of a client's contract, the data is deleted and marked to be purged in another 30 days.; • 60 days from the date the client deleted the data, or contract is terminated, the data is purged from the Everbridge Active System.; • Product system reporting data, available for all client campaigns, is available in the web-based console and product suite for 18 months. At any time, clients may download, and archive reports available in Everbridge in various formats (HTML, CSV, PDF) and store these internally within their organization; • Security Event Report data is available to authorized client administrators in the web-based console and is accessible for up to the prior 6 months from when the report is generated by the administrator; • Business records are kept by Everbridge for 7 years and/or as required by law
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Everbridge is committed to designing and developing our products with full consideration toward accessibility and usability. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers. From a recipient perspective, we support TTY/TDD technology and provide a rich mobile app for use on iOS and Android devices to receive communications.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Everbridge is accessible through any popular web browser that can support HTTPS TLS 1.2 or better encryption. This includes MS Edge, Chrome, Firefox, and Safari on any desktop or mobile device. The system is browser agnostic and is built around the principle of not relying on additional plugins to function properly. ; Using our ManageBridge smartphone/tablet app for iOS and Android devices allows operators to create and manage notifications, recipients and delivery paths, review notification status reports in real time, and manage follow-up activities.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Everbridge 360 Enterprise provides multiple service interfaces supporting administrators, operators, responders, and end users. Web-based management consoles enable configuration of notifications, incidents, workflows, users, and settings. Incident and crisis dashboards provide real-time situational awareness and coordination. Operators use dedicated workspaces and mobile apps to manage incidents and communications. End users receive alerts through mobile applications and member portals to manage contact preferences. Risk intelligence map interfaces visualize threats against people and assets. Reporting and analytics interfaces support operational and post-incident analysis. APIs and webhooks enable integration with enterprise systems such as HR, IT, and security platforms.
• Accessibility standards: None or don’t know
• Description of accessibility: Everbridge is committed to designing and developing our products with full consideration toward accessibility and usability. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers. From a recipient perspective, we support TTY/TDD technology and provide a rich mobile app for use on iOS and Android devices to receive communications.
• Accessibility testing: Everbridge is committed to designing and developing our products with full consideration toward accessibility and usability. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers. From a recipient perspective, we support TTY/TDD technology and provide a rich mobile app for use on iOS and Android devices to receive communications.
• API: Yes
• What users can and can't do using the API: Everbridge has a fully functional Restful JSON-based API available to customers. As part of the API, customers can use various methods to update the contact information for their recipients (GET, DELETE, PUT, and POST) as well as initiate a broadcast through the API. There is no additional cost to access the API for managing data. ; ; Everbridge has an Developer's Hub where users can go to learn more information about the Everbridge API:; https://developers.everbridge.net/home
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Everbridge Suite supports a wide set of customization options across notifications, incidents, roles, branding, data ingestion, mobile experience, reporting, and APIs. Below are highlighted capabilities. Access to some customization options are dependent on roles and permissions assigned to a client's operators. At all times, clients maintain full control over their users' access to the Everbridge solution and the data therein:; Tailor communication content, workflows, recipient selections to match your incident response processes.; Enforce governance or role based access control (RBAC).; Integrate Everbridge with HRIS, ITSM, IAM, or telemetry systems.; Configurable Contact Groups & Rules to support simplified recipient selections.; Automate message delivery, escalation, and situational workflows.; Match corporate branding requirements for user trust and phishing resistance in notifications.; Configurable Member Portal for recipients/resident sign-up and opt-ins; Notification templates: SMS, email, voice, and push formats, contact selections.; Incident Communication templates: predefined steps, configurable operator fields, dynamic communication, content, path and contact selection rules.; Automated translation options.; Scheduling rules and recurrence.; Customers can also set their own thresholds for the event types and severity within a certain radius of assest and contacts that constitute a risk event that requires further action.

Scaling

• Independence of resources: Everbridge delivered the industry’s first and only Elastic Infrastructure Model capable of near-infinite scale. This elastic infrastructure significantly increases the performance of the service, by combining the company’s large pool of dedicated communication resources with a near-infinite pool of on-demand resources from strategic partners. This next-generation service and architecture ensure that Everbridge can satisfy the increasing global demand for the company's notification and incident management services, which has the capability to send more than 5 billion messages per year for both emergency incidents and daily operational communications, to reliably protect over 2 billion people.

Analytics

• Service usage metrics: Yes
• Metrics types: Standard audit information available to clients includes:; At the Account Level of the client environment:; • Contactslient admins can access and see the last modified date and “last modified by” values for auditing account information;; • When an admin account is selected, additional information such as created date/created by/last updated date/last updated by/registration invite sent/registration success date are all shown at the top right of the record;; In the ORG attached to the client Account:; • On the notifications and reports tabs, clients can audit any notification deployed and see all reporting details
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Everbridge

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can extract data from the Everbridge platform through three primary methods: built in reports, scheduled exports, and the Everbridge REST API. Administrators can also export contact data, message logs, incident records, and delivery outcomes for compliance or analytics. Most Everbridge exports include a Download CSV or Export option.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Everbridge CEM is high-performance, scalable, and reliable. It will provide a monthly broadcast availability of 99.99% or greater, allowing for real-time call prioritization which provides optimal service to customers at all subscribed service levels.; During a 60-minute period, Everbridge shall make a minimum number of notification attempts to the first contact path for all client broadcasts, using the standard configuration, per the table below. Notification attempts do not include third-party network delivery:; Notification Type/Message Size/Messages per hour ; Everbridge Mobile App / 500 Characters / 600,000 per hour; Voice / 30 seconds / 300,000 per hour ; SMS / 500 characters / 600,000 per hour ; Email / 500 characters / 600,000 per hour; Minimum numbers above do not apply when a Client uses the broadcast delivery throttling feature or intervals between delivery methods.; Since we deliver our services at 99.99% or greater uptime, service/credit remedies are not required or accepted. Should client stakeholders have specific questions about our service availability, Everbridge would welcome the opportunity to discuss this topic as required.
• Approach to resilience: The Everbridge critical event management and communication suite is a Software-as-a-Service (SaaS) platform in a fully redundant, multi-region cloud configuration. Our platform does not require clients to purchase, install, or manage any hardware, software, or capacity within their organizations. This allows Everbridge clients to quickly begin using Everbridge services without the typical “ramp up” or implementation time required by many other vendor systems in the marketplace.; To provide a highly scalable and global solution, Everbridge’s system has designed a true “zero point of failure” system. Our infrastructure is hosted within SOC2 compliant cloud facilities in multiple locations around the globe. The cloud facilities are also ISO 27001, ISO 27701 certified.; Our cloud computing environments in these facilities include redundant network uplinks feeding dual routers, fully meshed with dual load balancers. Our tiered architecture approach includes a web tier, application tier, database tier, and a tier for our communication engine. Each tier within our architecture is supported by an elastic cluster of servers allowing for full redundancy, high performance, and easy scalability. If service is disrupted at any site, traffic is rerouted to the remaining sites so that Everbridge's services remain constantly available.
• Outage reporting: 1,3; Everbridge has three 24x7x365 Network Operations Centers (NOC) that continually monitor the Everbridge platform and respond to any operational outages. The NOC issues service advisory reports as disruptions are discovered and provides continual updates until the situation has been resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Everbridge supports login access using a valid, unique username and complex alpha-numeric password configured within the solution. From a customer user perspective, multi-factor authentication (MFA) is supported via email or Google Authenticator. Everbridge also supports Single Sign-On via SAML 2.0.
• Access restrictions in management interfaces and support channels: From an internal personnel perspective, all Everbridge personnel with access to Everbridge assets are required to leverage multi-factor authentication in the form of a unique username, complex alphanumeric password, and a numeric security token generated using an MFA technology.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Everbridge is a SOC2, SOC3, FISMA, Safety Act, ISO 27001, ISO 27701, and we have achieved FedRAMP “Authorized” status. Our security policies are governed by NIST 800-53, Controls for Moderate Impact systems, and an overview of our security policies and attestations can be found here: https://trust.everbridge.com
• Information security policies and processes: Our security policies are governed by NIST 800-53 (http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-53r4.pdf), Controls for Moderate Impact systems, and an overview of our security policies and attestations can be found through the Everbridge Trust Center here: https://trust.everbridge.com
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Everbridge has well-defined change management policies which are governed by NIST 800-53 (http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-53r4.pdf), Controls for Moderate Risk systems, CM-1 through CM-11. Our implemented controls include the following key tenants: change planning; evaluation; review; approval; communication; documentation; and post-change review.; Our change management policies provide the highest possible levels of service availability through minimization of the impact of changes within the production environment by assessing risk prior to change execution, reviewing scheduling to prevent overlap of changes to closely connected systems, and roll back steps.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management policies are governed by NIST 800-53 controls and FedRAMP compliance. Everbridge’s Cybersecurity program follows recommendations from OWASP (Top 10) and SANS (Top 25). News feeds for CVE/CCE from Miter, NIST, and US Cert are received and reviewed as needed.; Remediation of all vulnerabilities is conducted based on criticality, applicability, and endpoint; patches are evaluated against the industry standard CVSS scoring system; Timelines for deployment of patches are 7 days for Critical, 14 days for High External Systems, 30 days for High Internal Systems, 90 days for Medium, and 180 days for Low impact vulnerabilities.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Everbridge enables active monitoring, intrusion detection, and logging of all events, on all components, within all tiers of the fully redundant, geographically dispersed SaaS infrastructure. The monitoring tools consist of host-based probes that are designed to detect any activity outside of normal application traffic and performance. If a monitor detects any unusual or suspicious activity, then the monitoring tool generates an alert that is immediately investigated by our on-call support team.; Everbridge constantly reviews all aspects of the shared SaaS infrastructure to ensure that the system monitoring, intrusion detection, and audit logging capabilities are meeting current security challenges
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Everbridge follows the Incident Response procedures outlined in NIST 800-61 and included in NIST 800-53, which Everbridge leverages as our security framework. Everbridge’s compliance with NIST 800-53 is audited annually by a 3PAO as required. Please see http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-53r4.pdf, IR-1 through IR-10 for more information.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Customers may request guided access to a fully functioning trial system (based on product bundle) for a maximum period of 15 days. Requirements include defined use case and success criteria.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.